1800 South Swope Drive, Independence, MO 64057
For more information about senior living options: (844) 490-3973
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The daytime receptionist is very helpful and connects guests to the right staff. Audrey is amazing and, even when very busy, points things out and introduces staff during tours. The Rehabilitation Center Of Independence is very clean and well kept, with polite staff who introduce themselves. RCI has a warm, caring staff with engaging activities and a clean building. The staff take great care of residents and are friendly, with plenty of activities for them. The Rehab Unit provides very nice private rooms for short-term stays. The location is friendly and clean, with front-desk staff smiling and helpful. The facility has long-tenured employees, with some staff having been there for over 20 years. Residents are engaged in activities and seem happy and content calling RCI their home. First-time visitors noted the facility was clean with no bad odors, and the care team was friendly and accommodating. The facility is recommended for rehab-to-home or long-term care needs.
They describe the facility as dirty and very outdated, with most staff doing the bare minimum and only a few being genuinely caring. They report meals often being cold, late, and sometimes served to residents who can't be fed properly, while aides appear distracted or on their phones. They state nurses are too busy to consistently manage medication dispensing, leading to inconsistencies in administration. They claim the facility lets patients die due to lack of proper care and criticize visitation restrictions during COVID as being used to limit family contact. They allege illegal denial of access to family members and improper handling of Medicaid reimbursements and refunds. They note major staff turnover and not enough aides for Memory Care (one aide for many residents). They accuse the administrator of lying and failing to follow through on requests. They describe housekeeping as disgusting with cross-contamination, and say families end up cleaning rooms themselves. They point to financial issues, including withheld money, delayed refunds, and disputes over private pay vs. Medicaid billing. They claim the facility is inappropriately close to the State, undermining inspections and accountability. They urge families to advocate strongly and avoid reliance on the facility, especially regarding visitation and care quality.The Rehabilitation Center Of Independence in Missouri has drawn a wide range of experiences from families, painting a picture of a place that can feel warm and welcoming to some, while raising serious concerns for others. On the positive side, several families describe a calm, clean environment with staff who are courteous, engaged, and eager to help. The daytime receptionist is singled out as particularly helpful, and when issues arise, staff members are said to be responsive - "if she can't fix something she'll get the right person to help you." One family recall was especially favorable: during a tour, Audrey pointed out details, introduced the visitors to the staff, and left a strong impression of a warm, caring operation. In these accounts, the center feels like a place where residents are treated with respect, staff are accessible, and the atmosphere is inviting. The general sentiment from multiple voices is that the facility can be a good fit for rehab-to-home needs or long-term care, with many residents and families expressing appreciation for the care they receive and the people who work there.
Cleanliness and attention to appearance are common threads in the more favorable notes. Reviewers consistently describe the facility as clean and well-kept, with a pleasant environment and a front desk that makes people feel welcome. The rehab unit in particular is highlighted for its private rooms and the quality of care that can be delivered in a setting that feels orderly and reassuring. Several comments emphasize staff who are friendly and logs of positive interactions with residents. In a number of these accounts, staff have been described as long-tenured - people who have built rapport with residents over many years - and residents themselves seem to respond positively to their caregivers. There are also mentions of small, meaningful touches that improve life for residents - visits from dogs and puppies that bring smiles, meaningful activities, and residents who appear engaged and content in their daily routines.
But the picture is not one-sided. A substantial portion of the reviews veers toward cautionary and critical, painting a facility wrestling with significant and ongoing challenges. Some reviewers describe the building as dirty and outdated, with a sense that care is inconsistent and that the attitude of staff can vary dramatically. A few accounts point to a lack of attentiveness among aides, including concerns about meals that arrive cold or late and staff who appear distracted or overwhelmed by work demands. In one troubling set of reflections, reviewers note that some aides would pass out meals while residents were left to struggle with feeding - an issue linked to broader concerns about how meals and nutrition are managed for memory care patients. Nurses, they warn, are often busy managing complex medication dispensing, with reports of inconsistencies and gaps in information about what medications are given and when.
The most intense critiques center on perceived lapses in care quality and safety, with some reviewers alleging serious problems that affected residents' well-being. Several commenters claim a lack of basic care for memory care residents, a high turnover of staff, and insufficient staffing - one aide for as many as 24 patients was mentioned in one review. There are accusations that the administrator would agree to requests yet fail to follow through, and that financial concerns can overshadow patient care. One reviewer explicitly warns that the facility's handling of medications and daily routines is a major issue that is not openly discussed unless families demand it. Cross-contamination in housekeeping and the need for families to bring their own supplies to maintain cleanliness are also cited by some as persistent problems that undermine the care environment.
The concerns extend beyond day-to-day care into financial and administrative areas, compounding the distress families already feel. A particularly troubling narrative describes Medicaid and private-pay arrangements that creditors and families believe were mishandled after a resident's death, with retroactive payments and refund delays creating additional grief during an already difficult time. Several reviewers allege that the facility withheld funds or failed to reimburse private pay arrangements, and some have turned to attorneys or state authorities to seek resolution. The sense of betrayal here is reinforced by statements about being required to advocate aggressively for loved ones - going so far as to call on state agencies to inspect and enforce better practices. The underlying message from these accounts is clear: when care concerns intersect with financial and administrative disputes, the emotional burden for families can become overwhelming.
There are also warnings about access and visitation policies, with one account describing an instance where a family member alleges being denied access, an action described as illegal by the reviewer. This led to further calls for accountability and to ensure that families can maintain contact with their loved ones, even amidst broader health restrictions. In these stories, families feel compelled to stay vigilant and persistent, arguing that oversight and transparency are essential for the wellbeing of residents and the trust families place in the facility.
Despite these serious concerns, not all feedback points in the same direction. Several reviewers, including those visiting as providers or as long-time staff, describe a place that remains fundamentally capable of delivering quality care. They talk about kind, helpful staff members, clean environments, and meaningful engagement for residents. Some residents' families speak of staff who have been there for many years, building relationships with patients and fostering a sense of community. Positive reflections emphasize personalized attention, welcoming administrative staff like Audrey, and a general sense that the center has the potential to be a nurturing home or a strong rehabilitation option when everything aligns.
For anyone considering The Rehabilitation Center Of Independence, the collected experiences suggest a mixed landscape worth careful, proactive exploration. Tour thoroughly, ask detailed questions about staffing levels, meal service, medication management, and infection control practices, and speak with multiple families and residents if possible. If you choose to engage with the facility, be prepared to advocate assertively on behalf of your loved one - particularly around memory care needs, nutrition, and daily routines. The stories also underscore the importance of oversight and transparent communication with both administration and care teams, in order to ensure that the care delivered aligns with the expectations and needs of those who live there. In short, the center appears capable of positive, compassionate care, but potential residents and families should approach with diligence, curiosity, and a ready-to-advocate stance.
130 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kansas City International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Redwood Of Independence is a vibrant and welcoming assisted living community located in Independence, MO. Our skilled nursing facility offers top-quality care and a wide range of amenities to ensure our residents' comfort and happiness.
Our residents have access to a variety of amenities designed to enhance their daily lives. They can visit our onsite beauty salon for haircuts, styling, and other pampering services. With cable or satellite TV available in each room, they can stay entertained and connected with the world. Our community operates transportation services for easy access to nearby attractions and appointments.
For our tech-savvy residents, we provide a fully equipped computer center with high-speed internet access. Our dining room offers restaurant-style dining experiences where residents can enjoy delicious meals prepared by our experienced chefs. We also have a kitchenette available for those who prefer to cook their own meals.
Staying physically active is important, which is why we offer a fitness room equipped with exercise equipment suitable for all abilities. Residents can also unwind and socialize in our fully furnished gaming room or take a leisurely stroll in our beautiful garden.
Housekeeping services ensure that our residents' living spaces remain clean and comfortable at all times. Move-in coordination is provided to assist new residents during the transition period. Outdoor spaces are available for residents who enjoy spending time outside.
The health and wellness of our residents are always prioritized at Redwood Of Independence. We provide 24-hour supervision along with assistance with activities of daily living such as bathing, dressing, and transfers. Our staff is trained in diabetes management and special dietary restrictions to meet individual needs. Medication management services are also available for proper administration of medications.
Our community prides itself on offering various activities to keep residents engaged and fulfilled. Concierge services are provided to address any resident needs or inquiries efficiently. Fitness programs help promote physical well-being while planned day trips allow for exciting adventures outside the community. Resident-run activities encourage social interaction and a sense of camaraderie amongst peers. Scheduled daily activities ensure there is always something fun and engaging happening.
In the surrounding area, residents have easy access to several amenities. There are four cafes, one nearby park, ten pharmacies, nine physicians, seventeen restaurants, three places of worship, and one theater in close proximity. This ensures that our residents can enjoy the convenience and variety offered by their community's location.
At Redwood Of Independence, we strive to create an enriching and supportive environment for our residents' well-being. With top-notch care services and a plethora of amenities, our assisted living community provides a comfortable and enjoyable place to call home.
Redwood Of Independence is located at 1800 South Swope Drive, Independence, MO 64057 in Jackson County, Missouri
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