3675 S Noland Road, Independence, MO 64055
To contact a resident: (816) 254-3131
For more information about senior living options: (866) 208-4318
Overall Review of Integrity Home Care
Cons
They describe the company as unreliable, promising caregiver support every three weeks but never delivering, with weeks turning into months. - They claim they were repeatedly lied to about having someone for them and that no caregiver ever showed up, even after six months.
- They characterize a staff member’s communication as untruthful and unhelpful, suggesting the company should have the state contacted for service.
- They state the company cannot keep good workers and that it’s impossible to work with them.
- They express anger over alleged neglect, alleging a friend died due to overdose by a home nurse and management, and they call for accountability and jail.
- They say it’s hard to find help, and they wouldn’t want to work with the company, especially if the involved staff are present.
- They insist the company should pay for what was done and won’t rest until accountability is achieved.
Review
Integrity Home Care in Independence, MO is best suited for families that can tolerate chronic delays in caregiver placement and require heavy, hands-on supervision of scheduling. In practice, this option does not work well for anyone counting on reliable, timely in-home assistance. The pattern from the reviews shows promises followed by long silences, with repeated assurances that a caregiver is “in process” that never materializes. This is not a provider to lean on when urgent or consistent help is needed.
Those considering alternatives should look at providers with verifiable track records of on-time visits, stable caregiver staffing, and clear lines of accountability. If a care need is ongoing or requires dependable day-to-day support, Integrity Home Care is unlikely to meet expectations. Families facing complex medical or personal care tasks, or anyone whose loved one cannot tolerate missed visits or unreturned calls, should evaluate other agencies. The risk of gaps in care, coupled with questionable communication, makes this option a precarious choice for most situations.
From a practicality standpoint, the most apparent pro-signal is the apparent intent to coordinate care, there are conversations about getting a caregiver assigned and follow-up attempts to place staff. However, these positives are decisively outweighed by the main drag: chronic failure to deliver, inconsistent follow-through, and a lack of reliable communication. The difference between “we’re working on it” and “no one will come for weeks” is a chasm that undermines any potential benefit. In short, the effort to mobilize care never translates into dependable service.
The concerns go beyond inconvenience and border into safety and trust. One review alleges serious neglect leading to a friend’s death, implicating both the nurse and management in alleged wrongdoing. A separate review targets ongoing misrepresentation and poor communication, including a suggestion that staff changes are common and that promises routinely collapse. Even if these accounts are not universally verifiable, they signal an unacceptable level of risk for households relying on in-home support. Any family evaluating Integrity Home Care should treat these claims as red flags requiring independent verification, due diligence with licensing authorities, and rigorous, written assurances before considering service.
Practically, prospective clients should demand concrete safeguards before engagement: a guaranteed start date and deadline for placement, documented scheduling policies, a formal care plan with measurable milestones, and a dedicated supervisor or case manager with direct contact information. Check licensing status, inspect caregiver background checks, and request references from other families with similar needs. Require written service-level agreements that specify response times, visit frequencies, contingencies for missed visits, and repercussions for non-performance. Develop a clear escalation path to state regulators or ombudsman if care quality or safety concerns arise.
Ultimately, the decision hinges on risk tolerance. The negative track record portrayed by these reviews, reliable breakdowns in responsiveness, questionable staffing reliability, and grave safety allegations, destroys the case for Integrity Home Care as a stable, long-term partner for in-home support. It is not a viable choice for families prioritizing consistency, safety, and predictable care. If continuing a search, steer toward agencies with transparent staffing practices, solid caregiver retention, and demonstrable, verifiable outcomes. When choosing any in-home care provider, certainty matters more than optimism; in this case, certainty points toward pursuing alternatives.
Kansas City International (23 miles away)
Friendly staff and convenient bus route.
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