HomeWell

Pros

• Dr. Silverstein's office is good.
• Silverstein Eye Center is an excellent place with great staff and an excellent doctor.
• The building is a nice, clean, and safe office building.
• Security was on point.
• Cataract surgery was performed with no problems.
• The staff were welcoming and attentive to patients' needs.
• The doctor was clear and precise.
• They welcomed service animals without prejudice.

Cons

• The air conditioner has not been fixed all summer, making the heat unbearable.
• The place feels old and rickety, like walking into the 1980s.
• There was a double debit-card charge for eye vitamins that was later credited.
• The office is always crazy busy with many older patients who complain about long waits and some rude behavior.
• The elevator is sketchy.
• The eye exam felt rushed and the doctor pressured the patient into laser surgery without proper consultation.
• A patient reportedly waited about two hours to be seen by the eye doctor.
• The building is old with dim lighting and an unwelcoming environment.
• The surrounding area is described as dying a slow death.

Review

There's a common thread running through a lot of the experiences, and it centers on the Silverstein Eye Center being a well-regarded medical facility that sits inside a larger, older building. Reviewers repeatedly note that the center itself is clean, well kept, and easy enough to locate within a historic-looking tower that houses a mix of professional offices. The overall impression of the building is one of a sturdy, businesslike space that has seen better days in terms of architectural polish, but still feels safe and functional for patients who come for important eye care. In the broader sense, people describe a place that's organized and professional, even if the infrastructure around it - such as the lobby lighting or the elevator - sometimes reads as a bit dated or imperfect.

On the medical side, the consensus is strongly positive about Dr. Silverstein and the eye center's clinical performance. Numerous patients sing the praises of the doctor's skill, especially when talking about cataract surgery and the resulting improvements in vision. Several reviewers explicitly call Dr. Silverstein an excellent eye doctor and credit the team with clear explanations and thoughtful care. One reviewer even describes the staff as exemplary and the process as "top notch," while another notes significant improvements in sight after cataract removal with no complications. The care stories are varied but consistently emphasize competence, patient safety, and effective communication about procedures and expected outcomes.

That said, there are also important cautions that come up in the feedback. A few patients describe experiences that felt rushed or heavily oriented toward selling the next step in treatment, with concerns about being pushed toward laser cataract procedures without a thorough, patient-led consultation. One reviewer recounted a sense of coercion into laser surgery and a lack of an upfront discussion about alternatives, which understandably leaves potential patients wary. A separate comment mentions a billing mishap - being double charged for vitamins - that was resolved with a credit, highlighting that administrative glitches can occur even in high-quality care settings and that the staff can be responsive in fixing them.

The building itself isn't without its flaws, and several reviewers point to the physical environment as a mixed factor in the overall experience. The structure is described as old and sometimes "rickety," with references to dim lobby lighting, an elevator described as sketchy, and a general sense that the area is experiencing economic or developmental slowdowns. There are also comments about long waits and a perception that the environment can feel busy and crowded, especially given the center's popularity. Some reviewers note that the exterior and interior design feel dated rather than failing, and a few mention that the financing and occupancy of the floor plan leaves parts of the building looking underutilized or in transition.

Despite the building's quirks, many patients appreciate the security and accessibility features. Several reviews mention polite security staff and visible security for the parking lot as a reassuring element. The main entrance relocation to the side of the building is described as a practical improvement for ease of access, especially for those driving up to visit. A consistent theme is that while the building's bones may show their age, the staff and security presence contribute to an overall sense of safety and order that helps offset the more dated physical surroundings.

Beyond Silverstein Eye Center, the complex hosts other health-related services, and a few reviews touch on those as well. For example, American Hearing is praised for its effective servicing of hearing aids, with many reviewers highlighting how quickly they could get appointments, the kindness of staff, and accommodations for service animals. A reviewer even commends the team for taking extra time to explain the vision progression and treatment steps in a clear, compassionate manner, emphasizing patient understanding and reassurance during what can be a stressful journey. These collective anecdotes point to a broader ecosystem of care within the building that patients can navigate with relative ease.

Interwoven with the positive care experiences are notes about the people who populate the space - front desk staff, nurses, and technicians - whose attitudes often shape the day-to-day impression as much as the medical outcomes themselves. Several reviewers describe the staff as courteous, patient, and attentive. Terms like "professional," "respectful," and "nice" recur across the feedback, reinforcing that personal interactions and service quality are a strong suit of the facility. Likewise, the center's accessibility and the ease of locating it within a multi-tenant building are repeatedly mentioned as practical strengths for patients visiting, especially those managing anxiety about eye procedures.

In sum, the Silverstein Eye Center presents a nuanced picture: a medical practice with high clinical caliber and caring staff that delivers strong results for cataract surgery and other eye health needs, set inside a building that is solid and secure but showings its age in ways that can feel inconvenient or outdated to some patients. The positive experiences - trust in the doctors, the clarity of explanations, the attentiveness of the team, and the security and accessibility - far outweigh the criticisms for most visitors. However, potential patients should be aware of two things: the facility's older building ambiance and occasional administrative or logistical friction, such as busy wait times or, in rare cases, pushback perceived around elective procedures. For those prioritizing surgical excellence and compassionate care, the center remains a strong, reliable option in a busy, multi-tenant health care environment.

This part of Kansas City, Missouri offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With multiple physicians and hospitals nearby, residents can easily access medical care when needed. In addition, there are several cafes, restaurants, pharmacies, and theaters in the area providing opportunities for socializing and entertainment. Parks such as Rotary Park and Skiles Park offer green spaces for outdoor activities and relaxation. Places of worship like St Mark's Catholic Church and Community of Christ Temple cater to spiritual needs. Overall, this neighborhood provides a well-rounded living environment with options for healthcare, dining, recreation, and community engagement for seniors to enjoy.

Physicians

• Silverstein Eye Centers (0 miles)
• Raytown Family Medical Care (2.9 miles)
• Consultants in Gastroenterology (3.8 miles)
• Fairmount Family Medical Care (4.1 miles)
• Blue River Medical Group (4.4 miles)
• Encompass Medical Group (4.4 miles)
• Ohs Compcare (4.6 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (3.3 miles)
• Scotters Coffee (3.9 miles)
• Corner Cafe (5.3 miles)
• Billie's Grocery (7.7 miles)
• Filling Station (7.7 miles)
• Starbucks (7.9 miles)

Hospitals

• VA Honor Annex (0.7 miles)
• Kansas City VA Medical Center : Midwest Biomedical Research (4.9 miles)
• Truman Medical Center Lakewood (5.3 miles)
• The Birds (5.4 miles)
• Saint Luke's East Hospital (7.7 miles)
• Truman Medical Center (7.8 miles)
• Children's Mercy Research Institute (7.9 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.5 miles)
• Auburn Pharmacy (3.8 miles)

Restaurants

• Denny's (1.4 miles)
• Jimmy John's (1.5 miles)
• McDonald's (3.9 miles)
• Los Cabos Mexican Grill and Cantina (3.9 miles)
• Chick-Fil-A (4.4 miles)
• Chili's Grill & Bar (4.4 miles)
• Whataburger (4.5 miles)

Parks

• Rotary Park (2.5 miles)
• Skiles park (2.7 miles)
• Central Park (5.8 miles)
• Swope Park (6 miles)
• Budd Park (6.4 miles)
• Historic Hyde Park (7.5 miles)

Places of Worship

• St Mark's Catholic Church (2.8 miles)
• Community of Christ Temple (3.3 miles)
• Word Of Grace Fellowship (4.9 miles)
• Beacon Heights Community of Christ (5.3 miles)
• Trinity United Methodist Church (7.6 miles)
• Central United Methodist Church (7.8 miles)

Theaters

• AMC Independence Commons 2 (4.6 miles)
• B&B Theatres Lee's Summit 16 (8 miles)