Cottages of Kansas City East

Pros

• The space is phenomenal.
• The community is warm and friendly.
• Ashlee and staff help residents move in seamlessly by coordinating paperwork and maintenance.
• The facility is a quiet little gem.
• The office manager is on top of all situations.
• Maintenance is fast and among the best.
• The location is central, with neighbors who are caring and helpful.
• The place is great for seniors.
• Residents love the area and the community.

Cons

• Dr M was disappointed with how the place handled the situation, including a two-week runaround and application fees to tell her mom she made too much money.
• The process involved communication being ignored on several days.
• Dr M felt this was not how a business should be run and seniors should not be treated this way.
• The reviewer was frustrated that the waiting list had been closed after about a year of trying.
• They reported difficulty contacting the location, with unanswered calls and messages, and a 45-minute wait at an appointment with no one showing.

Review

The Cottages of Kansas City East seems to evoke a broad range of experiences from prospective residents and their families. On one hand, there are heartfelt stories of frustration during the early, uncertain stages of the journey to move in. In particular, one reviewer describes a situation involving a family member who was charged app fees and then told her income was "too much" after nearly two weeks - the kind of delay and gatekeeping that they felt was not appropriate, especially for seniors. The same account notes days of messages sent with "communication ignored," leaving the family with a sense that the process could have been handled more clearly and promptly. The tone here is less about the facility itself and more about how the administrative side can impact seniors and their loved ones when information isn't shared up front.

Against this backdrop of frustration, other voices celebrate the property as a standout choice for senior living. Dr M, in particular, offers a glowing depiction of the community. They describe the space as "phenomenal" and the ambiance as a place where the community feels warm and friendly. The testimonial highlights Ashlee and the staff as especially helpful in smoothing the transition, noting that they coordinated paperwork and any needed maintenance so move-in could happen with ease. This reviewer calls The Cottages a "quiet little gem" and goes so far as to say they would highly recommend the senior living option, underscoring a strong sense of satisfaction with the physical environment and the staff's responsiveness during the process.

There are also practical details shared about the waiting-list reality. One person recounts a year-long attempt to get on the list, with repeated responses that the waiting list was closed. The experience includes multiple calls and voicemails, emphasizing how challenging it can be to even reach someone to discuss availability. Yet there's a hopeful turn to this narrative: an update where the reviewer was finally contacted, invited to attend an appointment, and shown a unit. A small but telling moment notes that the contact person, Ashley, was particularly kind, with a simple, appreciative line: "They're very nice, thank you, Ashley!" This thread illustrates how a rocky start can still evolve into a positive on-site experience when someone steps forward to assist.

Other voices in the mix point to accessibility and responsiveness as ongoing challenges. A reviewer describes The Cottages as "very hard to get ahold of," recounting a recent appointment where they arrived early, waited around for 45 minutes, and ultimately did not receive a tour or a return call despite leaving voicemails and texts. Even with these criticisms, there is a tempered optimism: they've heard very good things about the place and acknowledge that many current residents evidently love living there. The sentiment ends with a request for someone to contact them, suggesting a desire to overcome the communication gaps and engage more directly with staff.

Amid the mixed feedback, a longstanding resident offers a robust endorsement of the community. They praise the office manager as being "on top of all situations" - from water leaks to wildlife concerns - sharing that they moved in five years ago from out of state and felt it was the best decision they've ever made. The reviewer underscores the central location, the neighborhood's caring and helpful spirit, and maintenance that is described as fast and among the best they've experienced. This perspective paints a picture of a community where the operational side, when it's functioning well, supports a high quality of life for residents who are already settled in.

Other quick notes reinforce the positive, lightweight truths about life at The Cottages. Short statements like "It's great for seniors" accompany mentions of a friendly and supportive environment. One line even captures a sense of local pride and ease with the area: "the place is nice and love the area." Taken together, these comments convey a sense that, once people are settled and coupled with attentive staff, The Cottages can be a welcoming, comfortable home that residents genuinely appreciate.

In sum, the stories about The Cottages of Kansas City East reflect a community with strong, commendable strengths alongside meaningful opportunities for improvement. Several reviewers commend the physical space, the quiet, neighborly atmosphere, and the decisive, responsive care from staff when moving in or addressing maintenance. Others recount frustrating delays and communication gaps during the inquiry or waitlist phases, illustrating how administrative friction can cloud an overall positive impression. The common thread across these perspectives is a belief that the property has much to offer: a central location, a warm community, capable maintenance, and a genuine commitment from personnel like Ashlee and Ashley to help residents navigate the process. For families evaluating senior living options, the message is clear - The Cottages can be an excellent fit for many, so long as chatty, proactive communication and a smoother intake process align with the high-quality living environment the community already provides.

Located in the bustling city of Kansas City, Missouri, this neighborhood offers a variety of amenities within close proximity. With several dining options such as Denny's and Los Cabos Mexican Grill and Cantina, residents can enjoy a meal out without traveling far. There are also multiple pharmacies nearby including Walgreens and CVS Pharmacy for convenient access to medications. For medical needs, there are reputable physicians like Silverstein Eye Centers and Encompass Medical Group within a short distance. Additionally, there is easy access to entertainment with theaters like AMC Independence Commons 2 and outdoor spaces such as Rotary Park and Swope Park for leisurely strolls. Overall, this area provides a mix of convenience, healthcare options, and opportunities for recreation making it an attractive choice for seniors looking to settle down in a vibrant community.

Restaurants

• Denny's (1.2 miles)
• Jimmy John's (1.7 miles)
• Los Cabos Mexican Grill and Cantina (2.7 miles)
• Whataburger (3.2 miles)
• Chick-Fil-A (3.3 miles)
• Chili's Grill & Bar (3.4 miles)
• Fazoli's (3.5 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• Auburn Pharmacy (3.6 miles)
• Lowe Drug at Centerpoint (3.7 miles)

Physicians

• Silverstein Eye Centers (1.5 miles)
• Consultants in Gastroenterology (2.9 miles)
• Blue River Medical Group (3 miles)
• Encompass Medical Group (3.1 miles)
• Raytown Family Medical Care (3.2 miles)
• Ohs Compcare (3.3 miles)
• Midwest Heart & Vascular Specialists-CMC:210 (3.8 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (3.4 miles)
• Scotters Coffee (3.8 miles)
• Corner Cafe (4 miles)
• Panera Bread (6.9 miles)
• Middle Ground Coffee (7.3 miles)
• Post Coffee Company (7.6 miles)

Places of Worship

• St Mark's Catholic Church (2.1 miles)
• Community of Christ Temple (4.2 miles)
• Word Of Grace Fellowship (4.2 miles)
• Beacon Heights Community of Christ (4.8 miles)

Hospitals

• VA Honor Annex (2.2 miles)
• Truman Medical Center Lakewood (4 miles)
• The Birds (4.1 miles)
• Kansas City VA Medical Center : Midwest Biomedical Research (6.3 miles)
• Saint Luke's East Hospital (6.5 miles)

Theaters

• AMC Independence Commons 2 (3.6 miles)
• B&B Theatres Lee's Summit 16 (6.7 miles)

Parks

• Rotary Park (3.8 miles)
• Skiles park (3.9 miles)
• Swope Park (6.9 miles)
• Blue Springs Park (7 miles)
• Central Park (7.3 miles)
• Lea McKeighan Park (7.6 miles)