Comfort Residence

Pros

• Trish is warm and welcoming.
• The staff and directors are welcoming and care deeply for the residents.
• The community is small, allowing for more personal care from dedicated staff.
• Trish knows every resident by name and goes the extra mile to make them comfortable.
• The care is excellent and residents receive attentive, compassionate treatment.
• Families note that the staff are caring, compassionate, and truly dedicated to their residents.
• The facility provides a nice environment with beautiful updates and a sense of family.
• Many reviewers would highly recommend Comfort Residence of Blaine for a loved one's care.

Cons

• The management team changes every 6-13 months and it never seems to improve.
• The most recent team appears to be never onsite.
• Nobody answers the phone during business hours, and there doesn't seem to be a voicemail box.
• Communication is limited to email, leaving staff unidentifiable to families.
• It's unclear whether staff know the residents by name or understand their needs.
• It is difficult to rehome or move elderly residents with medical conditions.
• The emergency line goes straight to a full voicemail, and the main line mailbox is not set up.
• It's confusing and frustrating that no one can be reached when needed.
• The on-site manager is described as disrespectful and hangs up on people when she cannot provide an answer.
• Overall, the facility is described as having terrible management.

Review

Comfort Residence of Blaine sits at the crossroads of warmth and concern, a small community that many families seem to find deeply meaningful, while others struggle with practical frustrations that make daily life and care feel uncertain. In conversations about the place, a common thread runs through the stories: the experience of having a loved one there is often shaped as much by the people who are present as by the building itself. For some families, the residence has become a trusted, nurturing home where staff know residents by name and go the extra mile. For others, administrative and communication hurdles have left them feeling unheard and anxious about emergencies. Taken together, the reviews paint a portrait of a facility with both strong advocates and unmistakable red flags.

On the more troubling side, several reviewers describe a pattern of management turnover and inconsistent leadership. Ownership changes have occurred, and managers or leadership teams seem to rotate every six to thirteen months. The result, for some families, is a sense of instability and a perception that the folks in charge are rarely on site. Phone access compounds the frustration: multiple reviewers report that no one answers during business hours, that voicemail either isn't set up or fills up quickly, and that the sole reliable line of communication appears to be email. The fear is real when emergencies come into play; the worry is not simply about calling someone for a mundane request, but about knowing who to contact when a resident's safety or urgent needs arise. A lingering concern is the belief that without a stable, reachable leadership presence, residents may be left feeling unseen when they need help the most.

Additional criticism centers on the experience of trying to communicate with the on-site management. One reviewer explicitly called the manager "very disrespectful" and described an instance of hanging up on a caller who could not supply an answer. Such accounts contribute to a broader sense of disconnection between families and the administration. The sentiment "Terrible management" appears more than once in the feedback, underscoring a fear that good communication is not just a courtesy but a critical component of safety and trust in care. For families who are juggling medical needs, schedules, and the emotional weight of placing a loved one in care, these kinds of communication gaps can feel especially daunting.

Contrasting sharply with the more negative narratives are a number of glowing, heartfelt testimonials that highlight a different side of Comfort Residence. A recurring name that appears as a touchstone of comfort and reliability is Trish, a member of the office staff who is repeatedly described as warm, welcoming, and deeply dedicated to the residents. One reviewer who toured the assisted living remarked that Trish was "so warm and welcoming," noting the visible care behind the updates under way and the sense that residents in the community were generally happy. Another account describes Trish as someone who "knows every single resident by name" and goes "to the ends of the earth to make them comfortable." In these portrayals, Trish embodies a level of personal attention that many families find essential when a loved one is living away from home.

Beyond the warmth of individual staff members, several testimonials emphasize the benefits of the facility's small-community feel. Reviewers repeatedly cite the intimate size as a strength: a place where staff and residents form meaningful relationships, where care feels personal rather than transactional, and where family members are invited to feel like part of a close-knit network. In these narratives, the care team is portrayed as dedicated, with nurses and volunteers contributing to a supportive atmosphere that makes residents feel known, respected, and valued. The sense of belonging and the efforts to treat residents with dignity feature prominently in the most positive recollections.

The care culture at Comfort Residence is described by families as rooted in compassion, patience, and a willingness to go above and beyond. Several reviewers emphasize the professional and caring behavior of the nurses and staff, along with the attentive presence of office staff who form bridges between families and the day-to-day rhythms of the residence. One family member who describes their mother's time there for over five years speaks to a steady stream of care and support, recalling how the staff, including Trish, were "truly a gift" during a difficult period. The same voice notes that this level of attentiveness extended across both assisted living and memory care contexts, suggesting a continuity of care and personal rapport that clients find reassuring.

In a broader sense, the reviews present a nuanced picture: a facility capable of extraordinary care and warmth when the right people are in place, but one that can also fall short in organizational consistency and communication infrastructure. A number of families express gratitude for the compassionate interactions they've witnessed and experienced, while others voice anxiety about unclear lines of authority, inconsistent contact information, and the potential hazards of not having an efficient, on-site management presence. The contrast is stark but instructive: for some residents, Comfort Residence provides a small, affection-filled home where staff know every resident's needs, fears, and preferences; for others, the same environment can feel unstable and hard to navigate when the leadership and communications systems aren't reliably accessible.

For families weighing options about who should care for a loved one, these insights suggest several practical considerations. If you're drawn to the positive stories about intimate, relationship-centered care, you may want to schedule a visit with a focus on meeting the on-site leadership team and observing how staff interact with residents during typical daily routines. Request updated contact information, inquire about the current management structure, and ask how the facility handles emergencies, including the existence and accessibility of a dedicated emergency line. If a potential home's strength lies in its small-community atmosphere and strong individual relationships - as several reviewers describe - seek to understand how those relationships are sustained during staff turnover and leadership changes.

Ultimately, Comfort Residence of Blaine appears to offer a caregiving environment that wins hearts in some days and challenges families in others. The breadth of experiences reflects a common truth in long-term care: the people delivering the care - staff, nurses, and managers - matter as much as the physical space. For many, the kindness, attentiveness, and personalized attention of staff like Trish produce lasting, positive impressions that reaffirm the decision to place a loved one in this community. For others, the same place can feel opaque and inconsistent, underscoring the importance of clear communication channels, stable leadership, and reliable access to those who oversee care. If you are considering Comfort Residence for a family member, it may be worth prioritizing a current, in-person conversation with the on-site team, asking pointed questions about access, oversight, and emergency procedures, and taking a careful tour that witnesses both the daily warmth and the operational realities described by reviewers. In that balance, families can determine whether this community aligns with their loved one's needs, values, and the sense of safety they seek.

This part of Blaine, Minnesota offers a convenient and vibrant community for senior living. With several healthcare facilities such as Suburban Imaging, Multicare Associates, and Oakdale OBGYN located within close proximity, residents have easy access to quality medical care. Additionally, Twin Cities Orthopedics Blaine and the Pain and Brain Healing Center provide specialized services for orthopedic and neurological needs. There are plenty of dining options nearby including The Tavern Grill and Raising Cane's Chicken Fingers for enjoyable meals out. For leisure activities, seniors can visit the nearby Northtown Mall for shopping or catch a movie at the AMC Coon Rapids 16. The area also offers various parks like Crooked Lake Park & Beach and Pennisula Park for outdoor recreation and relaxation. Overall, this part of Blaine provides a well-rounded environment with essential amenities for senior living.

Physicians

• Suburban Imaging (0 miles)
• Multicare Associates (0 miles)
• Oakdale OBGYN (0 miles)
• Twin Cities Orthopedics Blaine (0.8 miles)
• Pain and Brain Healing Center (1.6 miles)
• Northtown Mall (4.2 miles)
• Aesthetic Reconstructive Plastic Surgery (5.5 miles)

Restaurants

• Blainbrook Entertainment Center (0.2 miles)
• The Roadside (0.9 miles)
• The Tavern Grill (1.1 miles)
• Wild Bills Sports Saloon (1.2 miles)
• Raising Cane's Chicken Fingers (1.2 miles)
• Axel's Bonfire (1.4 miles)
• Invictus Brewing (1.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (2.1 miles)
• Walgreens (4.1 miles)
• Fairview Pharmacy Services (4.2 miles)
• Walgreens (5.1 miles)
• CVS Pharmacy (5.2 miles)

Theaters

• AMC Coon Rapids 16 (3 miles)
• Andover Cinema (4.3 miles)

Cafes

• Starbucks (3.1 miles)
• Caribou Coffee (4 miles)
• Caribou Coffee (6.3 miles)
• Caribou Coffee (7.7 miles)

Parks

• Lexington Athletic Complex (3.8 miles)
• Ham Lake City Park (4.6 miles)
• Crooked Lake Park & Beach (5.2 miles)
• Sunshine Park (5.5 miles)
• Riverdale Park (5.9 miles)
• Pinebrook Park (6 miles)
• Pennisula Park (7.5 miles)

Places of Worship

• Ephiphany Catholic Church (4 miles)
• Fridley United Methodist Church (6.9 miles)
• Open Range Cowboy Church (7.2 miles)
• North Heights Lutheran Church (8.1 miles)

Transportation

• Lino Air Park (5 miles)

Hospitals

• Unity Hospital (5.6 miles)
• Anoka Metro Regional Treatment Center (7.3 miles)