2540 12Th Avenue South Unit #1, Minneapolis, MN 55404
For more information about senior living options: (866) 208-4318
Overall Review of Caring Home Health II
Pros
They are truly wonderful and consistently deliver outstanding service to their customers.- Twin Cities Caring is the best company in Minnesota, with amazing people.
- They are an amazing company with understanding staff.
- They are the best home health care service in Minnesota; no one is better.
- They are very respectful, organized, and patient with their customers.
- The management team is organized and professional; they are the best.
- They are very professional and amazing; they care about both employees and clients.
- They truly care about their clients and their employees.
- They are the absolute best company to have a loved one with, offering great service and caring people.
Cons
They never get it right.- They have been overbilling the state, which is against the law.
- Clients have to suffer because of this.
- Every year there’s an issue with PCAs quitting, so clients get a new one.
- On the first day of cleaning, an item was stolen.
- An investigation is necessary.
Review
Caring Home Health II in Minneapolis is best suited for families seeking dependable, home-based care delivered by a stable, people-centered team. The reviews repeatedly emphasize staff and leadership that invest in clients, with organized operations that keep schedules, care plans, and communications clear. It is especially well-matched for seniors who want to remain in their own homes but value professional oversight, reliable aides, and a caregiver network that can become a familiar routine. Clients who experience continuity, long-tenured caregivers who know preferences and routines, will find daily life becomes more predictable, with steady help for activities of daily living, medication reminders, and personal care.
That said, not every family will want to navigate the risk profile that comes with any home health provider. A few reviews flag concerns about billing practices and staffing stability, claims of overbilling, hours lost, and caregiver turnover that can interrupt service. There is also a reported incident of an item being stolen on the first day of cleaning, underscoring the need for solid safeguards. For families requiring airtight billing, single-caregiver continuity, or environments with strict on-site controls, alternatives with stronger audit trails or different staffing models may be worth considering. Those needing around-the-clock clinical oversight may also prefer settings with more comprehensive medical infrastructure.
On the upside, the core strengths are unmistakable. The agency earns high praise for respectful, organized, and patient caregivers, with management described as professional and responsive. Caregivers are seen as reliable and attentive to both client needs and workplace culture, and leadership is viewed as a steady, problem-solving force that keeps care on track. The result is a cohesive service rather than episodic care, fewer gaps, smoother scheduling, and a clear sense that both clients and staff are valued. For families, this translates into consistent daily routines and a caregiver who understands individual preferences, routines, and safety considerations without repeated onboarding.
Nevertheless, the negative notes cannot be ignored. Billing concerns suggest potential financial risk if not actively mitigated, with reports of misbillings affecting hours and undermining trust in the billing process. The turnover risk, PCA quitting and clients needing new aides, can fragment care, especially for those who rely on established routines. The theft report, while isolated, raises legitimate questions about on-site controls and accountability. Prospective clients should press for transparent, itemized billing, a clear caregiver assignment policy, and a defined path to escalate concerns. Asking for a recent audit result and references from families with similar needs is prudent.
Despite these red flags, the overall picture supports a favorable verdict for many families. The combination of strong staff quality, organized management, and a client- and employee-centered culture creates a foundation for dependable home care that can be hard to match. The risks identified are not uniquely fatal if addressed with contracts that specify billing practices, continuity guarantees, and safety protocols. With solid oversight, regular communication, and a dedicated care coordinator, the agency’s positives, continuity, responsiveness, and a culture of respect, outweigh the downsides for those who can tolerate a degree of billing scrutiny and a plan for turnover contingencies.
Decision-ready guidance: this agency stands out as a top option in Minneapolis for families prioritizing home care with high caregiver quality and strong leadership. It is especially well-suited for clients who value consistent aides and a respectful, organized approach. Those who insist on 100 percent billing certainty, zero turnover risk, or the highest level of clinical oversight may want to compare alternatives, both other home-health providers with tighter billing controls and assisted living communities offering built-in care management. Practical next steps include a candid interview, requesting recent billing statements, confirming caregiver assignment policies, and securing written service-level expectations before committing. When those checks are in place, Caring Home Health II often proves to be a sound, practical choice.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (6 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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