1011 1St Street South, Hopkins, MN 55343
For more information about senior living options: (844) 490-3973
John-Mark is the absolute best. The company is great for in-home healthcare needs and for PCA employees. Caring professionals provide badly needed in-home services for vulnerable adults and the elderly. The management and the nurses sincerely want to make a positive difference in people's lives. Accra Care used to be great to have as an FMS provider.
Accra is accused of not paying expenses submitted by clients and paying payroll late. The provider is described as unorganized and not taking responsibility for unpaid expenses. ADT bills go unpaid and reimbursements for prior waiver year are not processed, causing service disruptions. Payroll department and customer service are described as rude, unhelpful, and unresponsive; discrepancies are not communicated. Timekeeping is inconsistent, with employees reporting missing hours or deductions without clear explanations. The timekeeping app is glitchy, with login/logout problems. The organization is accused of excessive fees, inconsistent payments, and short-paid wages. Management is blamed for underinvestment and poor decision-making, with staff shortages. Changes to processes (timesheets, reimbursements) are made without notifying clients. The company is portrayed as not caring for clients or employees, with low pay and late payments. Reviewers urge switching to other FMS/providers due to unreliability.Across many reviews, ACCRA's FMS services evoke a pattern of frustration and concern. A substantial number of commenters describe a system that is chronically behind, disorganized, and unresponsive. The common thread is not a single issue but a cascading set of problems: payroll delays, unreimbursed expenses, and a sense that top leadership isn't taking responsibility for fixing the core processes that families rely on. There are a few brighter notes about individual staff members, but they are few and often contrasted with a larger sentiment that the organization as a whole needs a major overhaul.
Payroll and expenses emerge as the most persistent sore spots. Several reviewers report that payroll is late or inconsistent, with some saying they are paid partial amounts or that their time isn't properly reflected on their checks. Others recount missing checks altogether and a lack of clear explanation when discrepancies arise. Expenses submitted by employees or paid caregivers are frequently described as unpaid or delayed for long periods, sometimes dragging into months. The situation is described as affecting not only staff morale but the ability of families to budget and manage essential costs. One review notes an ADT bill being cut off in part because expenses and bills from last waiver year had not been paid, underscoring how delays ripple through households and service continuity. The impression left by these accounts is that payroll and expense reimbursement are handled with insufficient rigor and accountability.
Related to payroll are the waiver-year financial glitches and the long-standing issues around reimbursements. In several tellings, families find that money approved for reimbursement never arrives, even after multiple inquiries. The fear and frustration are palpable: when money is supposed to come through to cover care costs or to ensure services can be sustained, delays become a source of acute stress. There is a recurring sense that management at the top bears responsibility for this breakdown, especially when promises about fixing processes are not followed by timely action. The net effect is a perception that the organization prioritizes profit or expediency over the steady, predictable funding that families depend on to keep disabled loved ones cared for.
Customer service and communication are consistently described as major weak points. Review after review recounts long hold times, repeated unanswered calls, and a feeling that staff do not return messages or provide timely updates. Some accounts describe conversations where representatives were rude or dismissive, or where staff argued with clients about who is at fault. One account even details being hung up on during a phone call, with a subsequent claim that the problem was blamed on the client rather than acknowledged as an internal issue. While a few mentions of individuals who are helpful exist - one reviewer names John-Mark as "the absolute best" - the broader pattern is clearly one of frustrating and unproductive interactions that leave clients feeling unheard and neglected.
Systemic process shortcomings compound the frustrations described above. Reviewers report changes to timekeeping and timesheet submission without clear explanations, repeated attempts to log in or log out failing due to app glitches, and forms that arrive late or are missing essential fields. Some complain that timecards require signatures in places where the form itself does not provide spaces to supply a signature or date, forcing workarounds that can lead to errors. The lack of timely form delivery and inconsistent guidance around required steps create a confusing, error-prone environment. In addition, the occasional reference to W-2s not being issued on time points to a broader pattern of administrative lag that exacerbates financial uncertainty for employees and caregivers alike.
Staffing, workload, and organizational health are themes that echo through many reviews. Several people point to a shortage of skilled office personnel, suggesting that the increased workload from clients, PCAs, and paid parents is simply too much for available staff to handle efficiently. This is described as a shift from the company's earlier performance, with some reviewers attributing the current struggles to leadership choices that deprioritized back-office capacity in favor of other aims. The sense is that the operation is overwhelmed, the communication machinery is strained, and essential services are slipping through the cracks. When operations falter at the top, families and frontline PCAs feel the impact in real time through delays, miscommunications, and a growing sense of instability.
The personal stakes for families - especially those caring for a disabled child - are highlighted in several reviews. The financial pressures of late payments, unreimbursed expenses, and disputed bills add a layer of stress atop the demanding responsibility of caregiving. One reviewer bluntly notes that "handling a disabled child is hard enough" without fighting for every reimbursement, and several accounts emphasize how the ongoing administrative mess compounds daily challenges for households trying to secure reliable care. A few voices also urge seeking alternatives for those who need predictable parent payroll and timely reimbursements, illustrating a practical, if somber, calculus many families make when weighing options for essential support.
Interspersed with the negativity are a few positive remarks that remind readers there are individuals within the company striving to do good work. A handful of reviewers praise certain professionals or caregivers, and one comment explicitly credits a particular staff member as "the absolute best." There are also remarks that acknowledge the existence of caring professionals who provide much-needed in-home services and express empathy for the difficult work involved. These glimmers of praise suggest that while the system is failing in many respects, there are still committed people who want to help and who can shine when supported by a functional, well-managed organization.
Taken together, the reviews paint a stark picture of an organization currently struggling to deliver consistent, timely, and fair financial and administrative support to families and employees alike. The common call is for a comprehensive overhaul: rebuild core operations, invest in staffing and training, stabilize the payroll and reimbursement pipelines, improve communications and accountability, and restore trust with clients and caregivers. Without fundamental improvements at the back end, the experiences reported by many families and workers alike point toward ongoing dissatisfaction and the potential loss of clients, staff, and confidence in the future of the service.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Accra Care I is an exceptional assisted living community located in Hopkins, MN. Our community offers a wide range of amenities to ensure the comfort and convenience of our residents. Each resident enjoys access to cable or satellite TV, fully furnished living spaces, and a kitchenette for their personal use. Our outdoor space provides a serene garden area where residents can relax and enjoy nature.
We take pride in offering excellent care services to our residents. With 24-hour supervision, our compassionate staff is always available to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes, including a tailored diet plan. Our dedicated team takes care of meal preparation and service to ensure that residents receive nutritious meals according to their dietary restrictions. Medication management is also provided to ensure that medications are taken accurately and on time.
At Accra Care I, we prioritize the mental wellness of our residents. We offer a mental wellness program designed to support emotional well-being and enhance cognitive functioning. Alongside this program, we encourage socialization through resident-run activities and scheduled daily activities that cater to various interests.
Our location offers convenient access to essential amenities within close proximity. Residents can find two cafes nearby for socializing or enjoying a cup of coffee. Additionally, three parks provide green spaces for walking or other outdoor activities. Eleven pharmacies are conveniently located nearby for easy access to medications, and six physicians’ offices ensure quality healthcare within reach. Nineteen restaurants cater to different culinary preferences, allowing residents the chance to dine out if desired. Two places of worship nearby offer spiritual guidance and community connection, while three hospitals guarantee immediate medical attention when needed.
Accra Care I is committed to providing exceptional care in a welcoming environment where our residents can thrive physically, mentally, and emotionally.
Accra Care I is located at 1011 1St Street South, Hopkins, MN 55343 in Hennepin County, Minnesota
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Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
