605 Minnetonka Mills Road, Hopkins, MN 55343
For more information about senior living options: (844) 490-3973
The patient's progress toward independent living after rehab was amazing. The PT therapist Austin offered encouraging coaching and tough love that contributed to the patient's success. The facility and the patient's room were consistently clean, and the nursing staff were caring and attentive. The Chapel View staff clearly love what they do, and the patient completed rehab there. The people at Chapel View make the difference, with outstanding care from nurses, aides, and therapists. The nurses and aides were efficient, caring, and delightful. The therapists were outstanding. Housekeeping, maintenance, and laundry were consistently on top of things. The patient left stronger than she had been in years. The rehab and nursing staff attended to the patient's physical and emotional needs. The daily activities and home-cooked meals were appreciated. The staff treated patients with dignity and provided exceptional care. The facility's management addressed issues promptly and correctly, leading to improved satisfaction.
The reviewer felt the entire stay, including doctors and intake, was a joke, with only one nurse/aid an exception. They had to advocate for absolutely everything, while staff dismissed their concerns. They believed the facility should not be allowed to be open. The facility reportedly smelled like urine, and help buttons often went unanswered for 30 minutes or more. The patient's room had food scraps and debris on the floor, and showers were only once a week. The food was described as awful and the facility as understaffed, allegedly due to greedy admins. A nurse named Marko was described as rude and unprofessional, with the patient planning to report him. There were issues with medication management, including being forced to swallow multiple pills at once. The facility failed to notify the family when the patient was sent to the ER. The bathrooms were not cleaned properly between uses by the nursing assistants. The staff were condescending, particularly after spinal fusion, and there were concerns about med dosing.Chapel View presents itself in the real world as a place of contrast, where moments of genuine healing and thoughtful care sit side by side with reports of frustration and warning. The range of experiences shared by families and patients makes it clear that the quality of care at this facility can feel dramatically different from one person to the next, depending on the unit, the staff on duty, and the timing of the day. What emerges most consistently is that the people who work there - nurses, aides, therapists, housekeeping, and administrative staff - are often the difference between a difficult, disorganized stay and a meaningful recovery.
Among the most heartfelt notes are those praising the rehabilitation team for turning a challenging health episode into a path back to independence. One mother's four-week stint in Chapel View after a month in the Cardiac ICU is remembered with particular warmth: clean rooms, attentive nursing, and, above all, a physical therapy experience that blended encouragement with "tough love." The patient credited a specific PT therapist, Austin, with a pivotal role in her progress, and she spoke of the entire staff's commitment as the key to living independently again. The gratitude extended to the entire facility - reception to housekeeping - to the point of acknowledging that the people who work there truly love what they do and that this spirit of care made a real difference.
Yet that same facility draws strong, starkly negative reactions from others who felt underserved or endangered. One reviewer described an entire stay as a failure in communication and advocacy, arguing that almost every aspect of the experience - from doctors to the intake team - was lacking, with the exception of one nurse/aid. They urged others not to entrust a loved one to Chapel View, citing multiple emergency room transfers and a sense that families had to fight for basic care and attention. This voice reflects real fears about safety, responsiveness, and the ability to coordinate transitions of care - concerns some families say go far beyond the normal bumps of rehabilitation.
A separate but related set of experiences paints a more mixed, yet still positive, picture of the facility's functioning when things go right. In those accounts, the quality of care hinges on staff dedication rather than the building's aesthetics. The reviewers who emphasized "the people make the difference" pointed out that, despite the building not being the newest, Chapel View was actively expanding and modernizing in other ways. They highlighted efficient and caring nurses and aides, standout therapists, and reliable housekeeping and maintenance. One person who stayed for three months after major surgery described feeling stronger than in years and felt compelled to recommend the facility unreservedly, while another spoke warmly of home-cooked meals and the potential to volunteer once recovered.
There are also memories of deeply compassionate care that go beyond the clinical. A friend visiting a patient during an extended stay shared a portrait of dignity and respect that spanned the entire staff - from cleaners to therapy teams to the administrators - who treated the patient with humanity even as recovery proved challenging. That same reviewer contrasted Chapel View with other facilities where similar recoveries did not hold, emphasizing that the care at Chapel View helped reduce the likelihood of readmission and re-hospitalization. In this narrative, the facility's value lies not only in the therapy rooms and meal plans but in the consistent, respectful treatment of a patient's dignity.
However, not all the feedback could be harmonized into praise. A darker thread runs through several accounts: issues with odors, cleanliness, and inconsistent attention from night staff; allegations that the environment could feel understaffed and under-resourced, sometimes leading to delays in assistance and questionable hygiene practices. One review, written with strong emotion, described a scene where a patient's room smelled of urine, food scraps littered the floor, and showers were infrequent. The same account criticized the perceived prioritization of administrative convenience over patient comfort and called into question the facility's staffing levels and management decisions. Another account warned against relying on Chapel View for stroke rehabilitation, suggesting that for certain needs the facility might not be the best fit, and still others recounted conflict with particular staff members who were described as rude or unprofessional.
There are also intensely specific cautionary tales about medication management and medical communications that left families anxious and uncertain. A patient described a frightening episode of forced medication and a sense that the medical team did not fully respect patient consent or preferences, while another family member raised concerns about how medication lists were handled and about a lack of timely notification when a patient was sent to the ER, culminating in a stressful experience that extended into a hospital admission. These narratives underscore that communication and coordination with families are crucial elements of care, and when they falter, they color every other positive memory of the stay.
Amidst the highs and lows, there are persistent reminders that Chapel View is more than a building; it is a place where hope and disappointment can both live side by side. A long, reflective post from a family member who had their loved one rehabilitating after spinal fusion highlighted the facility's strengths in the eyes of those who felt treated with respect and given genuine opportunities to regain independence. They appreciated the clean, functional rooms, the dedication of the rehabilitation team, and the sense that the staff cared enough to address concerns directly with management. Even within a mosaic of mixed reviews, this narrative suggests that when concerns were raised and management engaged, improvements followed.
In the end, the mosaic of feedback speaks to a facility striving to balance growing pains with compassionate care. There are repeated affirmations about the positive impact of focused rehabilitation, strong nursing support, and a willingness to listen and adapt - sometimes after a difficult conversation with higher-level staff. It's clear that Chapel View's outcomes can depend heavily on the unit, the on-duty staff, and how effectively concerns are escalated and resolved. For families weighing care options, these varied accounts suggest a practical approach: observe the specific team on duty, ask direct questions about communication and safety protocols, and seek to meet with a manager or director if concerns arise. The stories collectively paint a picture of a place capable of remarkable recovery and warmth, but one where consistent quality requires ongoing attention, accountability, and timely, compassionate communication.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Augustana Home Health Services in Hopkins, MN is a vibrant and welcoming assisted living community that provides a comfortable and caring environment for seniors. Our fully furnished accommodations offer the convenience of cable or satellite TV, telephone, and Wi-Fi/high-speed internet. Residents can relax in our beautiful garden or enjoy the outdoor space.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes and those who require special dietary restrictions. Our experienced team ensures that medication management is handled safely and efficiently.
At Augustana Home Health Services, we understand the importance of mental wellness. That's why we provide a comprehensive mental wellness program to promote emotional wellbeing among our residents.
Dining at our community is a delightful experience. We offer restaurant-style dining where residents can enjoy delicious meals prepared by our talented chefs. We are equipped to accommodate special dietary needs to ensure that every resident receives the proper nutrition.
Residents can participate in a variety of activities provided by both our staff and fellow residents. Our resident-run activities promote engagement and socialization within the community, while scheduled daily activities add structure to each day.
Conveniently located in Hopkins, MN, we boast nearby amenities including two cafes, three parks, nine pharmacies, four physicians' offices, sixteen restaurants, and one place of worship. Additionally, there are two hospitals in close proximity to provide easy access to medical care when needed.
Augustana Home Health Services is committed to providing exceptional care and services for seniors in a warm and inviting environment. Contact us today to learn more about how our assisted living community can meet your needs and enhance your quality of life.
Augustana Home Health Services is located at 605 Minnetonka Mills Road, Hopkins, MN 55343 in Hennepin County, Minnesota
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