4885 North Long Lake Road, Traverse City, MI 49684
For more information about senior living options: (866) 208-4318
Overall Review of Cherry Hill Haven III
Pros
The staff saw the human being behind dementia and treated her with compassion.- She was cared for, kept safe, and loved by the Cherry Hill Haven team.
- The staff performed their duties with compassion and patience.
- The family is grateful for the 1000+ days and nights of care.
- The skilled staff have been understanding and patient as the mother progressed through dementia and Alzheimer's.
- The staff provide prompt and appropriate communication.
- The care at Cherry Hill Haven is exceptional; the staff are wonderful and attentive.
- The home is bright and clean, with true home-cooked meals and fresh fruit and vegetables.
- The facility feels homey, with a group of kind and loving staff who make residents feel comfortable.
Cons
Cherryhill used to be a great place to trust the care of a loved one, but not anymore after it was sold.- The new ownership should not be in this business.
- The highly organized and trustworthy staff have left.
- The new staff are untrained and receive no guidance.
- Loved ones will be left with someone off the street, who has received absolutely no training.
- Medicine mistakes are common.
- Very sad situation given how great this place once was.
Review
Cherry Hill Haven III in Traverse City is best suited for families seeking a dementia-capable, home-like setting where residents are treated with sustained warmth and personal attention. This community stands out for steady, compassionate care that centers on the resident as a person rather than a diagnosis. It works especially well for those who value a non-institutional atmosphere, where routines feel familiar and meals resemble home cooking. The environment is intimate rather than clinical, and staff visibility is high, helping caretakers feel that their loved one is known, safe, and valued. Those prioritizing humane interaction and emotional support over flashy amenities will likely find Cherry Hill Haven III a reassuring option for long-term dementia care or end-of-life support.
But there are clear reasons to consider alternatives. Families needing rigorous, highly standardized medical oversight or a more formal, facility-driven approach to dementia management may want to look elsewhere. The strongest caveat from the resident experiences is the risk linked to leadership and staffing stability. When care hinges on consistent training and experienced supervision, any turnover or ownership change can create gaps in policy adherence, medication management, and day-to-day oversight. For families that require unwavering consistency, a transparent chain of command, and robust clinical protocols, it is prudent to compare options with proven continuity and lower exposure to organizational disruption.
The positive threads in Cherry Hill Haven III’s narrative are powerful enough to tilt decisions toward a move-in. Families repeatedly note that staff members see the person behind the disease, offering patience, genuine kindness, and a sense of being family. Residents are described as safe, well cared for, and emotionally supported by teams that communicate promptly about changes in condition. The setting itself, bright, clean, and homey, augments well-being, while meals are described as comforting and nourishing. For dementia care, the combination of emotional warmth and practical attentiveness often translates into fewer behavioral crises, smoother transitions, and a more dignified daily life, which matters deeply to families facing prolonged caregiving.
The most cautionary thread arises from concerns about ownership and staff continuity. One review asserts that the facility “was great,” but that a sale brought new ownership whose staff appeared less trained, with reported medication mistakes and gaps in guidance. That kind of shift can erode trust and heighten risk for residents with complex needs. Yet it is essential to balance this against the other, largely positive experiences. Several long-term residents, some eight years in, demonstrate that when stability exists, the team can deliver consistently high-quality, compassionate care. The reality is nuanced: the care quality can be exceptional, but the risk of inconsistency post-transition cannot be dismissed.
For families weighing options, the takeaway is practical and precise. If dementia care with a warm, personal touch, clear communication, and a home-like atmosphere aligns with priorities, Cherry Hill Haven III offers compelling value, particularly for those who want meaningful daily interaction and a comfort-first approach. However, if the decision hinges on rock-solid staffing stability, uniform training across shifts, and unassailable medication safety protocols, it is wise to probe deeper. Request current staffing ratios, review the ongoing training plan, ask about turnover rates, and discuss how transitions are managed when ownership changes occur. In short, there is real strength here, tempered by a realism about organizational risk that should guide due diligence before commitment.
Ultimately, Cherry Hill Haven III can be a deserving choice for families prioritizing humane dementia care in a non-clinical, homey environment. It rewards families who value relationship-driven care and transparent communication, and it can deliver uplifting, dignity-preserving days for residents who respond to compassionate, hands-on support. The decision should hinge on how well the care team’s stability, training, and oversight align with the care goals for a specific loved one. For those comfortable with the potential for ownership-related disruption, and prepared to verify personnel practices, the positives may far outweigh the negatives. For others, a carefully vetted alternative with demonstrated continuity may provide the lower-risk, consistently supervised option that some residents require.
16 resident community capacity
Assisted Living
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Cherry Capital (4 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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