Bldg. 32E 1200 North Telegraph, Pontiac, MI 48341
For more information about senior living options: (844) 490-3973
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The staff are patient, compassionate, and diligent. Common Ground staff saved a life. CRU staff are awesome and go above and beyond to meet recovery needs. Urgent care staff are compassionate and provide helpful resources. The CRU provided a supportive setting for readjusting medications. The staff are extremely kind and genuinely there to help. Receptionist and nursing staff are helpful and quick to assist in crisis situations.
A reviewer claimed staff attempted to steal $194.94 from them. A reviewer described the crisis line as a joke, staffed by people reading automated responses with no real advice. A reviewer said the facility is absolutely horrible and that they waited about 15 hours in a secured unit without proper care. A reviewer stated the place isn't a medical unit and urged going to a hospital for medical help. A reviewer reported being discharged while still in crisis, causing distress and a police involvement. A reviewer described staff as incompetent, rude, insensitive, and failing to communicate or provide helpful information. A reviewer observed inconsistent rules and an advocate who says yes to things then changes to no after talking to others. A reviewer warned others to avoid the place, claiming staff lie and do what they want and won't communicate.The collection of reviews presents a broad spectrum of experiences at Common Ground and its related crisis services. On one end, many readers find a lifeline: a place where caring staff, patience, and genuine concern can feel transformative during some of life's darkest moments. Several reviewers express deep gratitude for the people they met there, calling the staff compassionate, diligent, and kind-hearted. They describe being welcomed in difficult times, feeling heard, and receiving support that helped them regain footing when they felt there was nowhere else to turn. For some, the CRU (crisis residential unit) and urgent care resources offered stability, medication adjustments, and a renewed sense of hope. One reviewer even frames the experience as life-saving, praising the staff for bending over backwards to secure what they needed for recovery and thanking the organization for existing as a beacon of help in a time of crisis.
Yet alongside these affirmations are a substantial number of critical voices that highlight significant flaws in communication, process, and medical responsiveness. A recurring thread is frustrated interaction with online or phone-based support. In one case, a chat interaction with a staff member named Amy left a caller feeling dismissed and inadequately answered, with the reviewer noting that their questions were not addressed and that no guidance toward an evaluation or resources was provided. The sentiment is summed up as a negative encounter that felt unhelpful and unresponsive, underscoring a broader concern about access to information and meaningful guidance when seeking help.
Financial and logistical concerns appear in multiple accounts as well. At least one reviewer alleges an attempt to take money from them, reporting a specific amount and implying inappropriate handling. Another reviewer asserts that the facility does not charge Oakland County residents and accuses others of misrepresenting costs, adding to a sense that there may be confusion or inconsistency in how services are billed or conveyed to the public. These financial and administrative issues contribute to a sense of distrust among some patients and their families, particularly when paired with reports about the facility not being a medical unit or not being able to provide certain medical accommodations.
The most troubling criticisms focus on medical complexity and crisis care. A number of reviewers question the facility's capacity to handle medically complex cases, arguing that trained medical professionals are not on staff and that life-saving instructions or mobility assistance are not followed during emergencies. Several accounts suggest that patients with serious physical health needs were not appropriately treated, with accusations that the facility would not transport patients to a hospital even in critical moments, or would not honor life-safety instructions in urgent medical situations. These experiences paint a picture of a crisis center that some feel cannot fully substitute for a hospital or fully address severe medical needs, leaving patients feeling hazardous and abandoned in moments when they most need robust medical intervention.
There are vivid, very specific accounts of miscommunication and administrative breakdowns during high-stakes crises. One reviewer describes a chaotic sequence involving a friend in a 24-hour emergency who did not see a doctor until the following day, with delays, unsupervised smoke breaks, and conflicting information from staff and hospital personnel. The culmination of those issues, including a manager allegedly hanging up during a call and a lack of clarity about the patient's status, left the reviewer feeling that the facility neglected its responsibilities and caused additional distress during an already precarious situation. In another highly charged anecdote, a person recounts a missing-endangered-person situation that escalated into a panic for family members after the patient was discharged or believed to be discharged, with police and even drones and K-9 units involved. The reviewer emphasizes that communication largely failed, and that those entrusted with protecting the patient did not provide timely or accurate information, amplifying fear and confusion for loved ones who were trying to respond.
There are also direct criticisms of the crisis line itself, with one reviewer describing the line as producing automated responses that offered little to no practical advice during real crises. The sentiment is that these automated approaches render the service ineffective when instant, concrete guidance is needed, prompting the suggestion that people might fare better turning to AI-based resources like general-purpose chat providers rather than relying on the line. While this is a strong indictment, it captures a broader concern about the quality and usefulness of some of the remote support options offered by the organization.
Despite the negative experiences, there are still mentions of positive, even shining moments. Some reviewers recount feelings of being treated with warmth and respect, and even involuntary admissions yielding surprisingly positive impressions due to staff kindness. The CRU, the crisis resources, and certain staff members are repeatedly credited with making a meaningful difference in individuals' lives. A number of reviewers express relief, gratitude, and a sense of ongoing appreciation for resources that helped them move forward, indicating that when the right people and processes are in place, the organization can be a critical lifeline.
Altogether, the feedback paints a nuanced picture: Common Ground is a place that many people rely on during their darkest hours, often delivering genuine care that can be life-changing. But the same body of reviews also documents serious gaps - especially around medical readiness for complex cases, consistent communication, timely and accurate information, and dependable crisis support services. The contrasts are stark: moments of compassion and effective help sit alongside experiences of miscommunication, perceived neglect, and procedural shortcomings that leave patients and their families anxious and frustrated. The result is a complex portrait of an organization capable of deeply meaningful impact for some, while struggling to meet expectations and safety needs in others.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Resource & Crisis Center in Pontiac, MI is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable and fully furnished living environment with cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity. A dining room is available for residents to enjoy their meals, which can be prepared and served by the staff according to special dietary restrictions.
The community features a beautiful garden and outdoor space where residents can relax and enjoy nature. Housekeeping services ensure that the living areas are clean and well-maintained at all times. Each resident has access to a kitchenette for their convenience.
Care services provided at the Resource & Crisis Center include 24-hour supervision to ensure the safety and wellbeing of the residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available whenever needed. The staff also coordinates with health care providers for any necessary medical care. Medication management is provided to ensure that residents take their medications as prescribed.
Mental wellness programs are offered to support the emotional wellbeing of residents. Move-in coordination assistance is provided to make the transition into the community as smooth as possible. Transportation arrangements, both for medical needs and doctor's appointments, are available for resident convenience.
Residents can engage in resident-run activities as well as participate in scheduled daily activities organized by the community. Additionally, there are several cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals located near the Resource & Crisis Center.
Overall, this assisted living community in Pontiac offers a comfortable living environment with various amenities and care services designed to meet the needs of its residents while ensuring their safety and wellbeing.
Resource & Crisis Center is located at Bldg. 32E 1200 North Telegraph, Pontiac, MI 48341 in Oakland County, Michigan
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