Information last verified:
Bldg. 32E 1200 North Telegraph, Pontiac, MI 48341
For more information about senior living options: (844) 490-3973
The facility is described as exceptional with trained, friendly staff, a blessing and a great start to a new life. The Common Ground staff saved lives, offered comprehensive support in the CRU, and went above and beyond for recovery. The staff are compassionate, patient, and dedicated to helping people in crisis. The CRU provides a safe, accommodating environment that helps people readjust medications and regain hope. The facility is praised as the nicest of its type in the Detroit area and many would recommend it. The staff are described as very caring and on-call 24/7 for crises. The center is recognized for helping families, with appreciation for the care given to loved ones. People feel valued and heard when they engage with Common Ground.
The staff are described as rude and short when help is requested, and they gossip instead of assisting patients. The facility is described as jail-like, chaotic, and uninviting, making patients feel unsafe. Patients wait for hours for admission, sometimes up to 28 hours, with little actual care. Intake staff are brusque and unaccommodating, failing to answer questions or address concerns. There is turnover that leads to newer staff who are perceived as unempathetic, detached, and poorly supervised. Some reviews allege theft by an orderly and racist behavior by staff. The crisis line and administrative communications are described as slow, robotic, and unhelpful. Patients are sometimes discharged or left without proper medical evaluation, leading to worsened crises. The environment is dirty and unsanitary, with reports of mold and excrement-stained sheets. Some reviewers say the center prioritizes money over care and lacks basic safety and privacy protections.Resource & Crisis Center in Pontiac is best suited for Oakland County residents who are experiencing an acute mental health crisis and can tolerate a short-term, stabilization-focused environment. When a crisis plan calls for rapid intake, access to crisis resources, and a path to discharge planning and next steps, this center can be a critical bridge. It is not a substitute for hospital-based medical care or long-term residential treatment, and it is not ideal for individuals with significant medical complexity or who require constant, medically supervised oversight. Families should understand that this is a crisis resource with variability in daily operations rather than a fixed, high-touch medical unit.
Those who may want to consider alternatives are clear: anyone outside Oakland County or without Medicaid eligibility, since access can be unpredictable and some reviews flag residency requirements and billing concerns. Medically fragile individuals who need continuous physician monitoring, high-security inpatient psychiatry, or a setting with guaranteed medical staff on site should steer toward hospital-based crisis units or inpatient facilities. For youth and families seeking highly structured pediatric crisis care, the experience here is inconsistent, with several accounts describing delays, variable staff responsiveness, and uneven engagement. In short, when safety, privacy, and precise medical direction matter most, look to alternatives with more consistent medical oversight and clearer service commitments.
The strongest, recurring positives center on compassionate, tenacious staff in certain shifts and moments of genuine advocacy. Where engagement is high, the CRU can stabilize a crisis, help adjust medications, connect clients to essential resources, and lay out a workable plan for discharge and next steps. Several reviews spotlight staff who listen, stay with patients through difficult moments, and push to mobilize supports that can avert a broader crisis. The environment varies by shift, but when the right people are present, the center delivers meaningful crisis navigation, resource access, and a lifeline that often translates into real, life-affirming outcomes.
Yet the dominant concerns cannot be ignored. A pattern of rude or fatigued staff, high turnover, and inconsistent communication undermines trust and safety. Long intake waits, cluttered or chaotic common areas, and reports of disorganization erode confidence just when steadiness is most needed. Several accounts describe safety compromises, miscommunications around discharge, and even HIPAA/privacy frustrations. The facility’s medical footprint is described by some reviewers as insufficient for complex medical needs, with critics arguing that residents can be left waiting for decisions or medical guidance. The investment of time and emotional energy required to navigate this system is real, and it can be a poor fit for those seeking predictable, consistently professional care.
Given these realities, families should approach a choice with a practical checklist. Verify residency and insurance expectations upfront, and confirm how intake and discharge planning will be handled. Prioritize a clearly defined crisis stabilization pathway and ask for a specific contact within the team who can provide timely updates. Plan for potential waits and crowded conditions by bringing a support person who can advocate and communicate on behalf of the patient. If the crisis is medically complex or the risk of harm is high, route to a hospital emergency department or a hospital-based crisis unit where acute medical and psychiatric care are guaranteed. Finally, prepare for the possibility that this center will be a temporary stop on a longer journey toward stable, ongoing care, view it as a bridge, not a destination.
In the end, Resource & Crisis Center offers a real lifeline for a subset of crisis cases, but it is not a one-size-fits-all solution. For some, it provides compassionate staff, practical stabilization, and a doorway to next-step resources when everything aligns. For many others, the experience is hampered by inconsistent staffing, safety and cleanliness concerns, and uncertain medical oversight, which can overshadow the potential benefits. The decisive factor is risk tolerance and the specific care needs of the person in crisis. If medical complexity, predictable service, and watertight communication are non-negotiable, pursue alternatives and use this center warily as a money- and time-agnostic stopgap. If the situation allows for a crisis-stabilization pivot with a strong advocate on hand, this center can be a pivotal, even life-saving, moment, provided the expectations are clear and the path forward is actively planned.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Resource & Crisis Center in Pontiac, MI is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable and fully furnished living environment with cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity. A dining room is available for residents to enjoy their meals, which can be prepared and served by the staff according to special dietary restrictions.
The community features a beautiful garden and outdoor space where residents can relax and enjoy nature. Housekeeping services ensure that the living areas are clean and well-maintained at all times. Each resident has access to a kitchenette for their convenience.
Care services provided at the Resource & Crisis Center include 24-hour supervision to ensure the safety and wellbeing of the residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available whenever needed. The staff also coordinates with health care providers for any necessary medical care. Medication management is provided to ensure that residents take their medications as prescribed.
Mental wellness programs are offered to support the emotional wellbeing of residents. Move-in coordination assistance is provided to make the transition into the community as smooth as possible. Transportation arrangements, both for medical needs and doctor's appointments, are available for resident convenience.
Residents can engage in resident-run activities as well as participate in scheduled daily activities organized by the community. Additionally, there are several cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals located near the Resource & Crisis Center.
Overall, this assisted living community in Pontiac offers a comfortable living environment with various amenities and care services designed to meet the needs of its residents while ensuring their safety and wellbeing.
Resource & Crisis Center is located at Bldg. 32E 1200 North Telegraph, Pontiac, MI 48341 in Oakland County, Michigan
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