Regency Waterford

Pros

• Some staff members were described as incredibly caring, providing comfort to residents when possible.
• The rooms were noted to be clean during family visits, reflecting some level of maintenance.
• The facility has a schedule of activities for residents, indicating an effort to provide engagement and entertainment.
• The social worker was mentioned as nice and helpful, showing a commitment to addressing family concerns.
• The building is described as nice and easy to access, contributing to a positive physical environment for residents.
• When a wallet went missing, the facility promptly replaced it along with the money inside, demonstrating accountability and responsiveness in that situation.

Cons

• The overall experience at the facility was negative, with many reporting horrible food and inadequate housekeeping.
• Staff members were observed neglecting patient needs while attending to personal activities, such as looking at jewelry and braiding hair.
• Patients often had to wait excessively long for assistance, sometimes up to an hour or more after calling for help.
• Many residents experienced significant weight loss due to unappetizing meals that they refused to eat.
• There were serious concerns about proper hygiene, as some patients went for weeks without showers and beds were not changed regularly.
• The facility was understaffed, leading to inadequate care and attention for patients' medical needs.
• Family members complained of lost personal belongings, including hearing aids and wallets, which raised concerns about security and accountability.
• There was a lack of communication from staff members, causing frustration among families trying to get information about their loved ones' care.
• Multiple reviewers described an overall atmosphere of neglect and indifference toward the residents’ wellbeing during their stay at the facility.

Review

The series of reviews concerning Regency at Waterford depict a distressing picture of a facility that appears to be failing its residents on multiple fronts. Common themes emerge from these narratives, revealing deep frustrations and grave concerns about the quality of care provided to vulnerable individuals in this establishment. While some staff members demonstrated kindness, the overwhelming sentiment is one of neglect, poor management, inadequate staffing, and unsatisfactory living conditions.

Numerous reviewers expressed dissatisfaction with the food served at Regency. The culinary offerings are described as unappetizing, with some even asserting that they would not be suitable for pets. Meals reportedly arrive cold and poorly prepared; one reviewer noted an instance where a meal intended to feature cauliflower appeared light brown and unrecognizable. Criticism extended beyond mere taste; several individuals detailed how their loved ones had lost significant weight due to refusing to eat the meals provided. This raises alarms about nutritional standards and the overall well-being of residents who often rely heavily on the facility for their dietary needs.

The grim state of cleanliness within the facility is another recurring complaint. Residents and their families reported a lack of proper housekeeping services, including dirty floors that went uncleaned for days and surfaces that required personal attention from family members just to ensure basic hygiene standards were met. One review highlighted a severe fruit fly infestation, which points towards systemic issues in maintaining sanitary conditions. The smell of urine permeating hallways further underscores the neglect that these facilities face in managing basic hygiene practices vital to resident comfort.

Staffing levels repeatedly surfaced as a critical concern across multiple accounts. With instances where only one nurse was available for an entire unit, caregivers often struggled under overwhelming demands while attempting to advocate for timely medication administration or basic patient needs. Reviewers described harrowing situations where they encountered their loved ones left unattended—ranging from unanswered call buttons ringing out through numerous rooms to patients being forced to wait hours simply to use the restroom or receive necessary assistance. Such accounts raise doubts about whether adequate training or support is provided for staff members expected to handle complex caregiving tasks.

Residents’ basic care needs—such as regular hygiene, appropriate medical interventions, and social interaction—apparently went unmet during stays at Regency at Waterford. Reports included accounts of individuals receiving only sponge baths over several days instead of full showers; there were also disconcerting claims about neglected bedsores due to inadequate turning practices by staff overseeing bedridden patients. Families voiced exasperation when they witnessed conditions like severe dehydration in otherwise healthy relatives after prolonged periods without adequate attention or care.

Another painful aspect revealed through these reviews involves communication breakdowns between staff and family members regarding patient status updates or necessary information regarding care plans. Many families found themselves repeatedly redirected when seeking answers about their loved ones' welfare—leading them down frustrating paths filled with unanswered calls and vague responses from various departments within the facility hierarchy. Some expressed feelings of deep mistrust fostered by ongoing incidents involving missing personal items belonging to residents—like hearing aids or wallets—which only exacerbated concerns regarding accountability among staff members entrusted with safeguarding valuables while providing care.

In conclusion, it becomes clear from these heartfelt testimonials that significant reform is needed at Regency at Waterford if it hopes to adequately serve those placed within its care boundaries effectively. The collective voices echo cries demanding improvements related not only to staffing ratios but also fundamental respect for residents’ dignity through reliable nutrition choices and persistent hygienic environments essential for maintaining health standards vital for elderly populations under its roof. Current narratives suggest that unless meaningful changes are implemented swiftly by management teams overseeing operations here, countless others may ultimately endure similarly bleak experiences long after those reflected within these reviews have passed.

This part of Waterford, Michigan offers a variety of amenities and services that cater to individuals looking for a comfortable and convenient living environment. The area is home to a selection of restaurants ranging from fast food options like McDonald's to more upscale choices like Nino's Italian House. There are also several pharmacies nearby, making it easy to access necessary medications. For medical needs, there are reputable physicians and hospitals within close proximity, ensuring quality healthcare. Additionally, cafes like Starbucks and Panera Bread provide inviting spaces for socializing or enjoying a leisurely cup of coffee. Outdoor enthusiasts will appreciate the nearby parks and trails for recreational activities. Overall, this neighborhood offers a mix of dining options, healthcare facilities, and recreational opportunities that would make it a suitable choice for seniors looking for a well-rounded community to call home.

Restaurants

• Bob E's Super Chief (1.1 miles)
• On The Border Mexican Grill & Cantina (2.6 miles)
• McDonald's (2.6 miles)
• Nino's Italian House (2.7 miles)
• Bar Louie - Great Lakes Crossing Outlets (2.9 miles)
• Miyako Japanese Steakh (2.9 miles)
• Rainforest Cafe (3 miles)

Pharmacies

• Walgreens (2.3 miles)
• Rite Aid (2.3 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)
• Rite Aid (3.3 miles)
• Target Pharmacy (3.3 miles)

Physicians

• Oral & Facial Surgeons of Michigan PC (2.3 miles)
• Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (3.2 miles)
• Clarkston Plastic Surgery (4.8 miles)
• The Radiology Center Of Michigan (4.8 miles)
• Waldon Family Medicine (4.8 miles)
• Clinton Womens Health Care (5.9 miles)
• Michigan Ear Nose & Throat Associates (6 miles)

Hospitals

• McLaren Oakland (2.8 miles)
• Poh Clarkston Primary Care (5.1 miles)
• Beaumont Hospitals Departments (7.8 miles)

Cafes

• LEGOLAND Discovery Center Michigan (2.9 miles)
• Starbucks (3 miles)
• Panera Bread (3.1 miles)
• Panera Bread (3.2 miles)
• Avon Donuts (4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.5 miles)

Parks

• Dodge #4 State Park (4 miles)
• Riverside Park (5.8 miles)
• River Woods Park (6 miles)
• Pontiac Lake Mountain Bike Trail (6 miles)
• Friendship Park (7 miles)
• Innovation Hills (7.4 miles)
• Avondale Park (7.6 miles)

Theaters

• MJR Waterford Digital Cinema 16 (5.4 miles)

Places of Worship

• Kensington Orion (5.4 miles)
• Maranatha Baptist Church (5.9 miles)
• St Hugo of the Hills Church (6.6 miles)
• St Daniel Church (7.1 miles)
• Oakland Christian Church (7.6 miles)
• Church Of The Holy Redeemer (8.1 miles)