30 Perwal Street, Westwood, MA 02090
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They care about what they are doing and how they treat their clients. Laurie, the husband's physical therapist, was amazing - on time, with great communication and follow-up; she is considered one of the best physical therapists and a great asset to the company. The nurse and the phone staff are great. AccentCare Home Health is committed to excellent nursing care. They have the best training.
The reviewer claims Westwood MA Home Health Care Services is extremely unreliable and endangers client safety. The reviewer says they have to repeatedly call to get anything done, leading to frustration while dealing with illness and pain. The reviewer reports a two-week delay in providing urostomy supplies and inadequate follow-up after a change to the bag type. The reviewer notes poor information flow and accountability, having to contact Hollister to obtain information Accent should have provided. The reviewer asserts the office lacks care and needs housekeeping and better organization. The reviewer describes missed in-home visits (husband should have two per week but has received none) and overall dissatisfaction. The reviewer criticizes Tendai Chipfunde as unhelpful and describes staff coordination and management as trash. The reviewer alleges the company milks the system and does not provide services, including insufficient visits after open-heart surgery and a nurse who could hardly speak English.Across the collection of experiences, the thread that stands out most is inconsistency. Some readers describe care that seems half-hearted or irregular, mingled with moments of genuine attentiveness from individual staff members. The messages come from different perspectives and in different tones - some sharply critical, others cautiously neutral or only partially satisfied - but they all center on how reliably the home health care team visits, communicates, and follows through on orders. In one corner of the pool, there are warnings to steer clear of providers in the Westwood, Massachusetts area; in another corner, there are anecdotes that insist certain caregivers and coordinators can be excellent - if the system allows them to work as promised.
The most scathing notes are about unreliability and a pattern of missed appointments. One reviewer recounts having to cancel because the service never showed up for multiple appointments, only to receive a call three weeks later claiming the cancellation was due to being "overwhelmed." The language is blunt: such behavior feels unprofessional and raises concerns about safety, to the point of earning a 0-star assessment and a strong admonition not to use the Westwood MA home health care service. The sentiment is echoed by others who describe a system that seems to operate on poor coordination and last-minute changes, leaving families worried about whether their loved ones will receive timely and necessary care.
There is also a tension between recognizing some value in the company's intent and acknowledging ongoing failures. One reviewer concedes that Accent Home Health Care "really cares about what they are doing and how they treat their clients," but they caution that they have not yet had a full experience to render a final judgment. That cautious stance is a throughline: good intentions appear in combination with operational gaps, and until those gaps are closed, a definitive endorsement remains elusive.
The most luminous moment in these narratives is the praise for a specific caregiver who stood out as exceptionally capable. Laurie, the husband's physical therapist, is repeatedly highlighted for her punctuality, clear communication, thorough follow-up, and overall professionalism. Descriptions abound of her reliability and the impression she leaves as a competent, compassionate practitioner who is a true asset to the company. This positive testimony serves as a counterpoint to the broader criticisms, illustrating that when a staff member is engaged and well-coordinated, the quality of care can be dramatically improved for the patient and family.
Behind the scenes, however, frustrations with the administrative and logistical side of care are loud and persistent. Several reviewers praise the nurses and the call-center staff for being kind or helpful when reachable, but they complain about the persistent need to self-advocate and make multiple calls just to obtain basic necessities or information. A particularly fraught episode involves urostomy supplies: a patient reports two weeks of attempts to obtain a new bag type after a change in medical guidance, with the skin breaking down from adhesive. Messages sent to a staff member named Tobey were not acted on, and only after an angry call did someone named Kristen step in to assist. The patient's plea for accountability - an apology and a reassurance that the patient will be treated as a patient, not as an extension of the company's workers - highlights how frustrating systemic gaps can feel when a chronic or acute health issue is involved. The tone conveys deep stress and a fear that the patient may be let down during a vulnerable time, especially for an elderly person who may not have the means to advocate effectively.
Another set of reviews clusters around the feeling that, despite occasional care successes, the day-to-day experience is characterized by under-whelming responsiveness. There are repeated complaints about care arriving only after persistent telephone requests, with a reported shortfall in services such as physical therapy (PT) that were ordered or promised. One family notes that their husband required two PT visits per week, but those visits have not materialized. The refrain is clear: when care is needed most, the system seems slow to deliver, leaving loved ones frustrated and searching for answers.
Tensions around staff coordination and management become even sharper when specific names surface as points of contention. A reviewer singles out Tendai Chipfunde as unhelpful, amplifying the sense that internal communication and accountability are failing. These figures become focal points in a larger narrative about a company that may publicly commit to nursing excellence and robust training, but whose internal processes do not consistently translate those commitments into reliable, timely care for patients and families.
In contrast to the critiques, there is also a moment of external validation for the broader organization in one account. AccentCare Home Health is described as being committed to excellent nursing care, accompanied by a claim that they have the best training. This alignment between stated standards and patient experience appears intermittently - indicating that the organization may indeed have strong protocols and skilled staff in certain contexts, even if those strengths are not uniformly realized across all patients or visits.
A particularly striking scenario involves a patient who underwent open-heart surgery and was promised a specific schedule of nursing and physical therapy visits - twice weekly nursing and twice weekly PT. After two and a half weeks, the patient was visited only once, a discrepancy that raises serious concerns about whether orders were properly received or enacted. Complications were compounded by language barriers - the nurse reportedly spoke little English - and by a director who claimed the PT order had never been received. The impression from this account is arraigned around systemic failures: the perception that services are being "milked" from the system rather than delivered, and the experience left the patient feeling neglected and uncertain about the care plan and its execution.
Taken together, these reviews present a nuanced mosaic of home health care experiences. They capture moments of excellence - a caregiver like Laurie who demonstrates professional competence and compassionate patient care - and contrast them with periods of neglect, miscommunication, and operational breakdowns. The themes that recur most clearly are unreliable scheduling, inconsistent follow-through on orders, frustrated patients and families who must champion their own care, and conflicting signals between what the company promises and what its patients actually receive. The episodes about safety concerns, delays in critical supplies, and the emotional toll of feeling unheard underscore the real stakes of home health care and the urgent need for more reliable coordination, clearer communication, and stronger accountability within the organization.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Accentcare Home Health of Massachusetts in Westwood, MA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community provides fully furnished accommodations with cable or satellite TV and a small library for leisurely reading. Residents can enjoy delicious meals served in a restaurant-style dining room, with special dietary restrictions catered for. The kitchenette allows residents to prepare their snacks or drinks.
Housekeeping services are provided to maintain a clean and organized living environment. Move-in coordination is available to assist residents in the transition process. Outdoor spaces and gardens offer opportunities for relaxation and enjoying nature.
Care services are available around the clock, providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time.
Mental wellness programs are offered to promote emotional well-being, and diabetes diets are available for those who require special dietary restrictions. Meal preparation and service ensure that residents receive nutritious meals tailored to their needs.
Residents can participate in resident-run activities as well as scheduled daily activities, keeping them engaged and socially active within the community. Nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals provide convenient access to various amenities and healthcare services.
Overall, Accentcare Home Health of Massachusetts is committed to providing a comfortable living environment where residents can receive personalized care while enjoying enriching activities and nearby conveniences.
Accentcare Home Health Of Massachusetts is located at 30 Perwal Street, Westwood, MA 02090 in Norfolk County, Massachusetts
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
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Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.
