The Ellis Nursing and Rehab Center is a nursing home community in Norwood, MA.
Information last verified:
135 Ellis Ave, Norwood, MA 02062
To contact a resident: (781) 762-6880
For more information about senior living options: (866) 208-4318
Several residents and families describe care teams that struggled with communication.
Multiple reviews say nurses or aides did not speak English well enough to understand questions or coordinate properly, especially for patients who were hard of hearing or very old. A few reviewers also describe the impact of this on getting the care residents needed, and note that problems were not handled smoothly.
Some reviews raise concerns about cleanliness, including pest sightings.
While some families describe the facility as clean, other reviewers reported seeing a mouse in hallways or under a TV. One review also mentions stained furnishings and describes food and service as subpar during rehab. These accounts point to uneven cleanliness experiences across areas and stays.
Residents are generally offered ongoing activities and recreation options.
Several reviews describe there being activities available and note that residents could participate based on interest. One reviewer highlights a structured music program and other recreation choices that helped residents stay involved, including when visits or routines were disrupted. Another review contrasts that weekend staffing made weekends feel less engaging.
Rehab and therapy are described as a mixed experience across reviews.
Some families say their loved ones received helpful therapy and that physical therapy supported strength and mobility goals. Others report gaps in care during rehab, including missed therapy frequency or difficulty getting basic needs addressed consistently. One review also emphasizes that weekend staffing and aide coverage can affect day-to-day support, which changes how therapy and daily routines play out.
A few reviews describe serious safety issues and concerning handling.
Some reviews report incidents that required urgent escalation, including a resident falling out of bed and being sent out for emergency care. Others describe safety breakdowns such as a missing patient who was not identified promptly, as well as a discharge outcome that left families questioning safety and accountability. These accounts are not universal, but they are recurring enough to be a clear concern for some families.
How we summarize
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Skilled Nursing Facility
Gen Edw L Logan International (14 miles away)The Ellis Nursing and Rehab Center is located at 135 Ellis Ave, Norwood, MA 02062 in Norfolk County, Massachusetts
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