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2.9 from 57 reviews
5 stars
20
4 stars
7
3 stars
3
2 stars
2
1 stars
25
Overall Review of Ellis Nursing Home
caveat16 reviews mention this
Care quality feels inconsistent
Residents and families describe major ups and downs in daily care and safety.
Several reviews describe care falling short, including missed or delayed medication, call buttons not working, and trouble getting help when needed. Other reviews, however, describe complications being managed well and rehabilitation teams helping residents regain strength. There are also reports of safety issues that required hospital transfers or prompted families to remove loved ones. Overall, reviews suggest the experience can vary a lot by situation and unit.
common17 reviews mention this
Communication and coordination stand out
Families highlight regular communication and thoughtful coordination during rehab and long-term stays.
Many reviewers praise staff for being kind and responsive, especially unit leaders, nurses, social workers, and activities staff. Several families specifically mention frequent updates and communication that helped them feel informed during their loved onesâ stays. Tours and transition support are also described positively, with named staff helping with MassHealth navigation and release coordination. Taken together, the reviews emphasize that clear communication is one of the strongest day-to-day signals here.
caveat9 reviews mention this
Coverage can feel uneven
Some reviews say staffing and follow-through are weaker at certain times.
A recurring concern is that residents may not get help quickly enoughâparticularly during evenings or on weekends when reviews say staffing can be less consistent. One review mentions agency coverage described as unsafe or unfriendly, while others describe delays responding to pain, distress, or basic needs like fluids and meals. At the same time, multiple positive reviews describe attentive nursing and aides, indicating staffing can look very different depending on the moment. The overall pattern is that coverage isnât uniformly described as reliable.
caveat6 reviews mention this
Dining and diet handling varies
Diet preferences and meal service are not consistently carried out.
Some residents or families report receiving foods or drinks they say were restricted, including coffee or lactose-containing items despite stated needs. Others mention a dining room experience that they appreciated, and the community offers restaurant-style dining along with diet-related services listed in care. A few reviews also describe the challenge of getting requested items promptly. Overall, dining shows up as a mix of positive experiences and avoidable misses tied to individual requests.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
191 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Gen Edw L Logan International (14 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
Places of Worship
Saint Catherine of Siena Parish (1 miles)
First Baptist Church (7.4 miles)
Pharmacies
CVS Pharmacy (1.2 miles)
Wegmans (1.7 miles)
CVS Pharmacy (1.8 miles)
Walgreens (1.9 miles)
CVS Pharmacy (2.9 miles)
Walgreens (4.3 miles)
CVS Pharmacy (5 miles)
Hospitals
New England Baptist Outpatient Care Center (1.5 miles)
West Roxbury VA Hospital (4.8 miles)
Lemuel Shattuck Hospital (7.7 miles)
Newton-Wellesley Hospital (9.1 miles)
Physicians
Guild Medical Center (1.5 miles)
Dedham Medical Associates (2.4 miles)
Dedham Medical (4.2 miles)
Pediatric Associates of Wellesley (5.4 miles)
Carney Hospital (7.9 miles)
The Foxboro Center For Women's & Family Health (8 miles)
Brigham & Womens Mass General Healthcare Center (8.9 miles)
Ellis Nursing Home on seniors.fyi includes 5 photos including images showing bedroom, interior, dining, landscaping, pergola, porch, umbrellas, exterior, and more.
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Living Room, Windows, Television, and Hardwood Floor
Landscaping, Architecture, Garden, Exterior, and Porch
Patio, Outdoor Seating, Pergola, and Umbrellas
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