Right At Home in Salem, MA

Pros

• The office space is clean, the staff are amazing, and it is a great place to work.
• The orientation experience is smooth and informative, and the staff are friendly and excited to join the team.
• The service is excellent with a proactive management team.
• The staff are friendly and offer great benefits.
• Right at Home provides an awesome experience with dedicated and attentive staff.
• The environment is supportive, with approachable supervisors and reliable help for questions or concerns.
• Training and growth opportunities help caregivers improve their skills.
• New hires are warmly welcomed by Jassiel and Stevie.
• Miss Abreu leads orientation with warmth and excellent communication.
• Clients report caregivers going above and beyond, delivering comfort and high-quality care.
• Dawn is responsive, thorough, and goes the extra mile.
• Right at Home delivered exceptional care when needed.

Cons

• They express frustration about language barriers, stating that staff cannot understand them and that communication is poor.
• They allege poor meal quality, mentioning a raw burger and ruined cheese.

Review

Right At Home in Salem is best suited for families who want reliable, relationship-driven in-home care for aging relatives who prefer to stay at home rather than move into a facility. The service works well when a senior needs hands-on help with daily tasks, medication reminders, mobility support, and dementia-friendly routines, delivered with continuity and warmth. The reviews repeatedly highlight a culture built on approachable supervisors, well-trained aides, and an orientation that clarifies expectations from day one. This is not a cold, transactional arrangement; it is a partnership with a team that shows up consistently, communicates clearly, and treats the client with dignity.

Those who may want to consider alternatives include families seeking the social environment of a traditional assisted living community without leaving the home, or those needing intensive clinical supervision with overnight nursing on-site. If the priority is a structured facility with built-in therapy programs and a steady 24/7 on-site nursing staff, a brick-and-mortar setting may be more appropriate. If language needs are critical, confirm language support and cultural competency before committing, since at least one review highlighted a language barrier issue. While Right At Home offers 24/7 scheduling, it remains a home-based model, which may not satisfy everyone’s preference for a centralized campus experience.

On the upside, the strongest pro is a highly supportive care ecosystem: a friendly office that is easy to reach, supervisors who visit, and caregivers who stay engaged with ongoing training and growth opportunities. The ability to tailor staffing to the client’s personality and needs, swap an aide quickly if there’s no chemistry, or adjust the care plan after a surgery, delivers real peace of mind. The consistent thread is the readiness to go beyond the basics: reminders, companionship, light housekeeping, and activity encouragement. These strengths offset occasional hiccups in arrival times or minor service gaps, which reviewers note are promptly addressed by attentive managers and a collaborative care team.

Individual stories underscore the human element: aides who feel like trusted partners in recovery, nurses and admissions staff who explain options clearly, and coordinators who monitor progress with regular check-ins. Caregivers like Kelly, Marierts, Juddy, and Susanna Martinez are repeatedly praised for warmth and reliability. Office leaders such as Diane Dolan, Jassiel, and Juan are cited as responsive, patient, and effective at aligning assignments with a client’s evolving needs. The net effect is a care relationship that supports independence at home, while family members feel confident that professionals are supervising and adjusting care as circumstances change.

That said, prudent families will want to verify certain details before committing. A few reviewers mention a once-off misstep, missed arrival, or a case where a specific language need caused friction, remedies exist when the team is alerted and a new plan is enacted. The key risk is dependency on a single aide for long stretches; the agency’s strength is its pool of caregivers and supervisory touchpoints, but a miss on continuity can momentarily shake confidence. Prospective clients should insist on a dedicated care manager, a clear communication cadence, and a trial period to confirm that the right personalities, language compatibility, and routines are in place.

Bottom line: Right At Home in Salem stands out for families seeking dependable, compassionate home care backed by a strong agency framework and caregiver development. It is particularly compelling for post-hospital recovery, dementia care, and ongoing support that keeps a loved one safe and engaged at home. It may be less suitable for those who want the social infrastructure of an assisted living community or require extreme clinical oversight on site. Start with a comprehensive needs assessment, request a clear care plan, and set up a short-term trial to test compatibility. With proven responsiveness, flexible staffing, and a mission-to-care ethos, Right At Home is a practical, capable partner for long-term home-based caregiving.

This area of Salem, Massachusetts offers convenient access to essential amenities such as pharmacies, cafes, restaurants, transportation options, parks, physicians' offices, places of worship, and hospitals. With multiple pharmacies within close proximity, seniors can easily access their medications and healthcare needs. The variety of cafes and restaurants provide opportunities for socialization and dining out. The nearby parks offer opportunities for outdoor activities and relaxation. In terms of healthcare, there are several physicians' offices and hospitals located within a short distance. Places of worship cater to various spiritual needs within the community. Overall, this neighborhood provides a well-rounded environment for seniors looking to live in a convenient and accessible area with ample resources available.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)

Cafes

• Starbucks (0.1 miles)
• Jaho Coffee & Tea (0.3 miles)
• Starbucks (0.9 miles)
• Starbucks (2.3 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.7 miles)
• Starbucks (3.2 miles)

Restaurants

• Notch Brewery & Tap Room (0.2 miles)
• Dube's (1.3 miles)
• Taco Bell (1.8 miles)
• McDonald's (1.9 miles)
• Old Planters Brewing (2.1 miles)
• China River Restaurant (2.2 miles)
• McDonald's (2.5 miles)

Transportation

• MBTA Salem Station (0.3 miles)

Parks

• Salem Common (0.4 miles)
• Salem Maritime National Historic Site (0.4 miles)
• Salem Dog Park (0.4 miles)
• Winter Island Park (1.4 miles)
• Independence Park (1.8 miles)
• Crocker Park (2.6 miles)
• Chandler Hovey Park (3.3 miles)

Physicians

• Eye Center of the North Shore (2.6 miles)
• Essex Surgical Associates (2.7 miles)
• NS Physicians Group (2.8 miles)
• Sports Medicine North (2.9 miles)
• Lahey Clinic Peabody (2.9 miles)
• Microsurgical Eye Consultants (3 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (3 miles)

Places of Worship

• Temple B'Nai Abraham (2.8 miles)
• First Church Nursery School (3.7 miles)
• St Richard Catholic Church (4.8 miles)
• The Church of Jesus Christ of Latter-day Saints (5.2 miles)
• Lynn Spanish Branch Latter-day Saints (5.2 miles)
• Danvers Church Of The Nazarene (6.2 miles)

Hospitals

• Childrens Hospital Peabody (2.9 miles)
• Beverly Hospital (3.2 miles)
• Northeast Hospital Corporation (3.8 miles)
• Danvers State Hospital (5.7 miles)