Windsor Court

Pros

• Trustwell Living at Overland Park is an outstanding community that demonstrates genuine care and compassion.
• The nursing staff and front office associates are highly professional, empathetic, and supportive.
• Trustwell Living at Overland Park has an incredible team that truly goes above and beyond.
• Nancy Carson in activities goes over and above to support residents and create meaningful experiences.
• Duane from the culinary team keeps everyone happy with his warm personality.
• The management team, including Tysha, Brandon, Becca, Nancy, David, and Kennard, works together to create a supportive and welcoming community.
• The facility is clean, welcoming, and truly feels like home.

Cons

• They tried to visit their uncle but no one answered the door, despite ringing the doorbell ten times.
• One reviewer urged avoiding the facility at all costs, calling it a nightmare and criticizing unannounced moves to memory care and lack of family notification.
• They claimed there were no nurses on the assisted living side, suggesting staffing shortages and moves to memory care.
• Julie the coordinator was described as unhelpful and nearing departure.
• Communication was described as severely lacking.
• The facility was described as understaffed with too many managers and too few nurses.

Review

Trustwell Living of Overland Park has become a shared focal point for families seeking a warm, engaging, and well-supported senior living community. The reviews paint a picture of a place where genuine care and daily vitality are cultivated through attentive staff, meaningful activities, and a welcoming environment. Even for a visitor who has only been there a week, such as Dan ksiazek, the experience can feel notably positive, with observable strong interactions from the team and a sense that his loved one would be well cared for if he were to return to Atlanta or stay closer to home.

A recurring thread throughout the praise is the caliber and dedication of individual staff members who consistently go above and beyond. Nancy Carson, the activities director, is repeatedly highlighted as enthusiastic, helpful, and a spark of fun and learning. Her energy appears to permeate the community, creating opportunities for joy and engagement that residents and families alike notice and appreciate. In addition to Nancy, several other team members earn frequent commendations: Brandon V, noted as a patient and effective presence in the business office who refuses to pass tasks off as someone else's job; Tysha, the concierge, and a host of coworkers - Becca, Nicole, David, Kennard, Julie (the head nurse), Pam (Memory Care), Rayal, Cody, and many others - are described as caring, capable, and willing to collaborate to meet each resident's needs. The culinary team, led by Duane, also earns praise for keeping everyone happy with a warm, friendly personality that contributes to the home-like atmosphere.

The community's emphasis on activity and social connection is another standout feature. Trustwell residents are described as having active and well-rounded social lives, with outings to museums, restaurants, and theater experiences that feel thoughtfully organized by the staff. The praise extends beyond routine activities to special events and community concerts - examples include Nancy Carson's coordination of concerts and a praise-worthy effort from her team for events like Brock's Upper Room children's concert and Suzuki Violin and Guitar student performances. These moments illustrate how the staff fosters a sense of shared experiences, learning, and culture that enriches daily life and strengthens bonds among residents, families, and staff.

Care quality and the living environment receive consistently strong endorsements. Reviewers note that the care staff are empathetic and professional, with residents and families acknowledging the challenge of transitioning to senior living and crediting the staff for easing that process through active listening and responsive care. The facilities themselves are described as clean, welcoming, and well maintained, with updates such as a remodel in the last year that have made the space lovely and comfortable. Residents' rooms are reported to be of good size, with features like large bathrooms, weekly laundry service, and call buttons that ensure timely assistance. The overall tone is that Trustwell Living feels like home, a place where daily life, nourishment, and personal dignity are consistently prioritized.

Family members' testimonials reinforce both the strengths and some of the challenges that come with managing a complex senior living community. Several accounts praise the current leadership and the stability brought by experienced team members who have stayed the course through ownership changes. The executive director and nursing staff who have remained the longest are credited with listening to families and implementing changes that improve care. Nicole Rojas Vermes, the Community Relations Director, is repeatedly singled out for going above and beyond - being accessible, responsive, and proactive in addressing questions and concerns, even on her day off. The administrator Scott is also acknowledged for guiding the team with care and for helping make Trustwell feel consistent and dependable for families navigating the transition to assisted living.

However, the collection of reviews would be incomplete without acknowledging a contrasting perspective. One family's experience highlights serious concerns: unannounced moves of a relative to memory care, a lack of timely door access during a visit, communication gaps, and questions about staffing on the assisted living side. The reviewer also criticized specific staff interactions and suggested a perception of "scams" rather than transparent operations. While this stands in stark contrast to the majority of positive experiences, it underscores the importance for prospective families to conduct their own due diligence, ask direct questions about care levels, staffing, and communication protocols, and observe how the community handles transitions and family involvement.

Taken together, the evaluations present Trustwell Living of Overland Park as a community with a strong, passionate team and a robust program of activities that foster companionship, learning, and engagement. For many families, the decision to move loved ones into Trustwell is described as the right choice for quality of living, thanks to the combination of attentive care, a responsive administration, vibrant social opportunities, and a home-like environment. The ongoing, mutual support between residents, families, and staff - exemplified by the collaborative efforts of Nancy Carson and her activities team, the compassionate nursing staff led by Julie and her colleagues, the administrative leadership, and Nicole's proactive outreach - appears to be a defining strength that helps Trustwell Overland Park feel like a true community, where every resident can thrive with dignity and joy.

This part of Shawnee Mission, Kansas, offers a wide range of amenities that cater to senior living. With several parks such as Nall Hills Park and Cherokee Park nearby, residents can enjoy outdoor activities and leisurely walks. Additionally, there are reputable physicians and hospitals like Allergy & Asthma Care, PA and Saint Luke's South Hospital in close proximity for any medical needs. The area also boasts a variety of restaurants ranging from barbecue at Jack Stack to healthier options like Unforked. Cafes such as McLain's Market provide a cozy atmosphere for socializing or enjoying a cup of coffee. Furthermore, pharmacies like CVS and Walgreens are conveniently located for medication needs. Lastly, places of worship like Lord of Life Lutheran Church are easily accessible for spiritual fulfillment. Overall, this area provides a well-rounded community with plenty of amenities to support the needs and interests of seniors looking to settle down in Shawnee Mission.

Parks

• Nall Hills Park (0.8 miles)
• Cherokee Park (2.1 miles)
• Quivira Park (3.6 miles)
• Gezer Park (3.9 miles)
• Thomas S. Stoll Dog Park (3.9 miles)
• Harmon Park (4 miles)
• Antioch Park (5.2 miles)

Physicians

• Allergy & Asthma Care, PA (0.9 miles)
• Kansas City Allergy & Asthma Associates, P.A. (1.3 miles)
• Discover Vision Centers in Leawood, Kansas (1.7 miles)
• Kansas City Orthopaedic Institute (2 miles)
• College Park Specialty Center (2.2 miles)
• KC Endocrinology & Diabetes (3.1 miles)
• Jackson County Pulmonary Medical Group (3.3 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (1 miles)
• Saint Luke's South Hospital (2.2 miles)

Restaurants

• Q39 South (1.3 miles)
• Jack Stack Barbecue - Overland Park (1.4 miles)
• K-Macho's Mexican Grill and Cantina (1.5 miles)
• The Cheesecake Factory (1.6 miles)
• Unforked (1.7 miles)
• Martin City Pizza & Tap Room - Mission Farms (1.7 miles)
• Shake Shack (1.8 miles)

Cafes

• McLain's Market (1.3 miles)
• Starbucks (1.6 miles)
• Starbucks (2 miles)
• Brew Haha Coffeehouse (2.2 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.4 miles)
• Black Dog Coffeehouse (4.5 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Hy-Vee Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (3.7 miles)

Places of Worship

• Overland Park Christian Church (4.1 miles)
• Lord of Life Lutheran Church (4.3 miles)
• Overland Park Church of Christ (4.4 miles)
• St Michael The Arch Angel (4.6 miles)