Trustwell Living of Overland Park

Pros

• The staff at Trustwell Living of Overland Park is kind, caring, and accommodating to special diets.
• The activities director provides engaging and fun daily activities for residents.
• Communication with families is effective, ensuring timely medication administration.
• Residents are embraced in a home-like atmosphere with friendly and welcoming staff.
• Bickford of Overland Park is praised for its strong sense of community and caring personnel.
• The facility is clean, well-decorated, and offers a positive atmosphere with satisfied residents.
• Staff members at both Trustwell and Bickford demonstrate friendliness and patience while attending to residents' needs.
• Families feel appreciated for the care their loved ones receive in these facilities.

Cons

• The communication from the management team was poor during the transition, leaving families uninformed about important changes.
• There were ongoing billing issues that caused frustration for several families.
• The cleanliness of individual rooms was lacking, with food crumbs left on the floor for days.
• There were concerns about insufficient personal care, as residents were not always bathed or having their teeth brushed as promised.
• The facility appeared to be understaffed, impacting the level of care and service residents received.
• Many times, the halls smelled of urine, indicating cleanliness problems.
• Residents reported that the food served was repetitive and often cold, with slow service.

Review

The experience of residents and their families at assisted living facilities can vary greatly, as highlighted by a range of reviews regarding Trustwell Living of Overland Park and Bickford of Overland Park. Many reviewers expressed appreciation for the kind and caring nature of the staff across both locations. In particular, residents noted that the activities director at Trustwell Living consistently organized fun daily activities, contributing to a lively atmosphere that many found appealing. The kitchen staff were also praised for their kindness and readiness to accommodate special diets, indicating an attention to the specific needs of residents.

However, the transition from Bickford to Trustwell was marked by challenges that left some families feeling frustrated. One reviewer specifically mentioned difficulties with communication from management during this changeover, noting that important emails regarding updates were missed. Such lapses in communication can have significant implications for families trying to navigate care options for their loved ones. Moreover, issues related to billing emerged; some families experienced delays in refunds despite having settled payments previously. These problems highlight a need for improved administrative processes and transparency in billing practices at Trustwell Living.

On another note, cleanliness appeared to be a contentious issue during visits and stays in these facilities. While some reviewers noted pleasant environments with well-kept common areas adorned with flowers and decorative touches reflecting seasonal themes, others reported concerns about individual room cleanliness in both Trustwell and Bickford locations. Instances such as food crumbs remaining on floors several days after being noticed or personal hygiene tasks not being completed as promised raised red flags about the level of housekeeping services provided.

The overall atmosphere within these communities was described as friendly and inviting by many visitors. Prospective residents appreciated small facility sizes like those at Bickford—catering to 48 assisted living apartments—which created an intimate community feel conducive to social interactions among residents. Visitors remarked on well-furnished rooms that offered adequate space for individuals while highlighting serene dining areas suitable for family gatherings, even if some amenities remained temporarily closed due to COVID-19 restrictions.

Despite positive sentiments shared about staff friendliness and warmth when interacting with residents or prospective clients, there were also acknowledgments of understaffing issues that made it difficult for caregivers to meet all resident needs consistently. Some reviewers explicitly called out responsiveness problems during weekends when staffing levels seemed particularly low. When combined with reports of unpleasant odors within certain hallways or dissatisfaction surrounding meal quality—as described by one resident who felt meals did not live up to home-cooked expectations—the writing seems clear: systemic issues require urgent attention.

In conclusion, while both Trustwell Living and Bickford offer warm atmospheres supported by friendly staff dedicated to providing compassionate care, these reviews indicate critical gaps needing addressal—including clearer communication during transitions between management teams, enhanced housekeeping standards, better staffing levels especially on weekends, improved meal quality consistency, as well as robust systems for tracking billing accuracy—before either establishment can consistently receive unequivocal recommendations from former residents’ families looking for trustworthy options in senior care facilities.

Located in the heart of Overland Park, Kansas, this area offers a variety of amenities for seniors looking to settle down in a peaceful and convenient neighborhood. With several parks nearby such as Nall Hills Park and Cherokee Park, residents can enjoy outdoor activities and nature walks. For healthcare needs, there are numerous physicians' offices and hospitals within a short distance, providing easy access to medical care. Additionally, there are plenty of dining options ranging from barbecue joints like Jack Stack Barbecue to cafes like McLain's Market. With places of worship like Overland Park Christian Church and Lord of Life Lutheran Church nearby, seniors can also find spiritual support in the community. Overall, this area offers a well-rounded environment for senior living with a blend of recreational, healthcare, dining, and religious facilities within close proximity.

Parks

• Nall Hills Park (0.8 miles)
• Cherokee Park (2.1 miles)
• Quivira Park (3.6 miles)
• Gezer Park (3.9 miles)
• Thomas S. Stoll Dog Park (3.9 miles)
• Harmon Park (4 miles)
• Antioch Park (5.2 miles)

Physicians

• Allergy & Asthma Care, PA (0.9 miles)
• Kansas City Allergy & Asthma Associates, P.A. (1.3 miles)
• Discover Vision Centers in Leawood, Kansas (1.7 miles)
• Kansas City Orthopaedic Institute (2 miles)
• College Park Specialty Center (2.1 miles)
• KC Endocrinology & Diabetes (3.1 miles)
• Jackson County Pulmonary Medical Group (3.3 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (1 miles)
• Saint Luke's South Hospital (2.2 miles)

Restaurants

• Q39 South (1.3 miles)
• Jack Stack Barbecue - Overland Park (1.4 miles)
• K-Macho's Mexican Grill and Cantina (1.5 miles)
• The Cheesecake Factory (1.6 miles)
• Unforked (1.7 miles)
• Martin City Pizza & Tap Room - Mission Farms (1.7 miles)
• Shake Shack (1.8 miles)

Cafes

• McLain's Market (1.3 miles)
• Starbucks (1.6 miles)
• Starbucks (2 miles)
• Brew Haha Coffeehouse (2.2 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.4 miles)
• Black Dog Coffeehouse (4.5 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Hy-Vee Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (3.7 miles)

Places of Worship

• Overland Park Christian Church (4.1 miles)
• Lord of Life Lutheran Church (4.3 miles)
• Overland Park Church of Christ (4.4 miles)
• St Michael The Arch Angel (4.6 miles)