Your Home Interim Care

Pros

• Rochelle is one of the best aides the reviewer has ever had.
• Interim HealthCare is very professional and courteous.

Cons

• The aunt received absolutely nothing upon retirement - no goodbye, no letter, no thank you.
• The agency was untimely and unprofessional.
• They failed to fulfill the 45 hours approved for the grandmother.
• They would send caregivers to other homes while never fulfilling the approved hours.
• They did not complete required paperwork in a timely manner, causing a lapse in care approval.
• Their scheduling did not align with nurse visits, and the nurse would simply show up.
• The nurse texted the client when the client could not answer the phone.
• The care provided to the grandmother was inconsistent and indicated neglect and favoritism.

Review

There are mixed experiences described with Interim HealthCare, highlighted by a rare beacon of praise amid a string of troubling concerns. One reviewer singles out a caregiver named Rochelle as outstanding - their best aid ever - and notes that, in their dealings with the company, the staff they encounter are very professional and courteous. This individual experience with Rochelle stands in sharp contrast to the broader impression left by the agency, suggesting that personal bedside manner and reliability can vary dramatically from one caregiver to another within the same organization.

Another thread of the story centers on a family member who dedicated more than four decades to the company. The aunt worked there for 40-plus years, yet when she retired, she received nothing in return - no goodbye, no letter, no thank-you, nothing. The reviewer emphasizes that her feelings were deeply hurt by this lack of recognition, underscoring a perception of neglect at the level of long-standing employees and a sense that loyalty and service over many years were not honored the way one might expect.

The concerns extend to the agency's responsiveness and customer service. The reviewer states clearly that they were not impressed, explaining that all they wanted was a call back, and that they were dissuaded from pursuing the matter after reading other reviews. The comment ends with a blunt piece of advice directed at Interim HealthCare: take some courses on customer care. This sentiment captures a broader frustration with communication failures and a perception that the company does not prioritize responsive, courteous engagement with clients and families.

There is a detailed account of operational mismanagement that paints a picture of disorganization and misalignment. The reviewer describes untimeliness and unprofessional behavior, including difficulties in fulfilling the 45 hours of care that were approved for a grandmother. They explain that despite finding home health aides themselves, the agency never managed to fulfill the scheduled hours. Worse, the agency allegedly attempted to reallocate caregivers to other homes, undermining the care plan. Paperwork was not completed promptly, which caused a lapse in the grandmother's care approval. The schedule of visits reportedly did not align with when the nurse would arrive, and the nurse sometimes texted the reviewer when they could not answer the phone at work. The overall tone is one of frustration and a sense that the logistical backbone of the service was repeatedly failing the family.

A final, emotionally charged note centers on care for an elderly relative after the passing of a family patriarch. The reviewer describes the care provided to the grandmother as inconsiderate and insufficient, highlighting that she is older, alone, and unable to receive daily help that had been requested and scheduled. The family member expresses being too far away to offer hands-on support and condemns what they describe as neglect and favoritism within the Interim office. The accusation that neglect and favoritism are "ridiculous" underscores a sense that the company's internal practices may be harming those who depend most on their services.

Taken together, the collection of remarks reveals a complex portrait of Interim HealthCare. On one hand, there is a standout, positive experience with a single caregiver who is described as excellent and dedicated, suggesting that individual staff can deliver compassionate, high-quality care. On the other hand, the majority of the reviews center on systemic failings: poor communication, missed or delayed paperwork, mismanaged scheduling, and a perceived lack of respect for long-serving employees and vulnerable elderly clients. The recurring themes point to a need for stronger administrative coordination, more reliable staffing, and a renewed commitment to courteous, timely, and respectful service for families navigating difficult caregiving decisions.

This part of South Bend, Indiana, offers a convenient and accessible location with a variety of amenities nearby. There are several dining options within a short distance, including Culver's, McDonald's, Bob Evans, and more. Additionally, there are cafes like Starbucks for casual outings. Places of worship such as Christ the King Catholic Church and The Grotto provide spiritual support for residents. Several pharmacies and hospitals are also easily accessible for medical needs. For seniors looking to stay active and enjoy the outdoors, St Patrick's County Park and Howard Park offer recreational opportunities. Transportation options include Atlantic Aviation, Nictd's South Shore - South Bend Airport, and South Bend International Airport for easy travel connections. Overall, this area provides a comfortable and convenient environment for senior living with access to essential services and amenities.

Restaurants

• Culver's (0.2 miles)
• McDonald's (0.3 miles)
• Bob Evans (0.9 miles)
• McDonald's (1.6 miles)
• North Dining Hall (1.8 miles)
• Rohr's (2.1 miles)
• O'Rourke's Public House (2.5 miles)

Cafes

• Starbucks (0.3 miles)

Places of Worship

• Christ the King Catholic Church (0.4 miles)
• The Grotto (1.8 miles)
• Basilica of the Sacred Heart (1.8 miles)
• Islamic Society of Michiana (3.2 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)
• Beacon Home Care (3 miles)
• Mar-Main Pharmacy (3.1 miles)

Hospitals

• Healthwin Specialized Care (0.8 miles)
• Clear Choice Adult Day (0.8 miles)
• Allied Physicians Surgery Center (2.9 miles)
• Pulmonary Critical Care (2.9 miles)
• Newbold Philipmemorial Hospital South Bend (2.9 miles)
• Saint Joseph Reg Med Center (2.9 miles)
• Beacon Children's Hospital (2.9 miles)

Physicians

• Indiana Eye Institute (1.4 miles)
• Portage Medical Group (1.7 miles)
• Northwest Family Medicine (1.8 miles)
• South Bend Clinic (2 miles)
• South Bend Clinic-Portage (2 miles)
• South Bend Clinic (2.1 miles)
• Michiana Gastroenterology (2.6 miles)

Parks

• St Patrick's County Park (2.3 miles)
• Howard Park (3.7 miles)

Transportation

• Atlantic Aviation (3.1 miles)
• Nictd's South Shore - South Bend Airport (3.3 miles)
• South Bend International Airport (SBN) (3.4 miles)
• South Bend Station (3.7 miles)