Healthwin Specialized Care in South Bend, IN

Pros

• Healthwin is described as an outstanding nursing home and rehab facility.
• The staff at Healthwin are compassionate, attentive, and truly dedicated to providing excellent care, showing kindness and respect to residents and families.
• The PT and OT teams at Healthwin are amazing and get to know residents personally.
• The staff treat residents like family and go above and beyond to meet their needs.
• Healthwin is a lovely facility with a beautiful property, a clean environment, and good food.
• Healthwin is considered an amazing place to live.
• The environment at Healthwin feels like a big family among residents and staff.
• Healthwin comes highly recommended for rehab and long-term care.
• Volunteers describe Healthwin as having the most loving staff, making voluntary service wonderful.
• Families are kept updated about residents’ conditions with care and consideration.

Cons

• The facility is getting really bad.
• With the new owners, things are circling the drain.
• The food looks terrible.
• CNAs are overworked, and residents rarely see the same staff members twice.
• Nurses seem overworked.
• Very few staff members have a helpful smile, and visitors feel like strangers to new personnel.
• Initially the relative was happy and had friends among CNAs and nurses; the friendliness has faded.
• The reviewer describes care, staffing, and meal preparation as poor.
• Residents sit for hours waiting to be taken back to their rooms, and calls for help go unanswered for an hour or more.
• There is not enough staff to help residents or provide the dignity and cleanliness they deserve.
• The director of nursing and administrator are rude and unprofessional, with the worst customer service skills.
• Under new ownership, the facility has gone downhill and does not seem to care for residents; families are left to care for their own moms.

Review

Healthwin Specialized Care in South Bend is best suited for families prioritizing rehabilitative care and a perceived “family” culture, with staff who can deliver compassionate attention when available. The community shines for residents who benefit from strong therapy services (PT and OT) and who tolerate the rhythm of a facility undergoing ownership changes. If the primary need is robust therapy outcomes and a warm, personable staff environment, Healthwin can be a good fit, provided there is a willingness to be highly involved and vigilant about day-to-day care.

Caregivers who should consider alternatives are those with demanding medical stability needs or a preference for dependable, consistent oversight. Several accounts highlight inconsistent medical management, gaps in timely treatment, and concerns about the responsiveness of calls for help. Families that cannot commit to frequent, proactive advocacy or that require steady medical decision-making from a consistent medical director and NP may find the facility’s fluctuating leadership and staffing patterns too risky. When high-stakes medical reliability is non-negotiable, other options may be prudent.

On the upside, Healthwin earns praise for caring, attentive staff and a genuine sense of community. Residents and families repeatedly describe a compassionate approach from CNAs, nurses, and therapy teams who take time to know individuals and tailor rehab plans. The physical campus itself is repeatedly lauded as clean and attractive, with bright environments that support dignity and engagement. The therapy department is repeatedly singled out as a standout, capable of moving residents through rehab with dedication and skill, and many families feel the facility’s best moments come from those frontline teams.

The flip side is sharp and real: under-staffing and leadership turnover appear to undermine consistency. Several reviews report long wait times for assistance, calls not answered promptly, and a drift in meal quality and service after ownership changes. Medical management is a recurring area of concern, with multiple anecdotes describing delays in evaluating or treating health issues, and in some cases severe consequences for residents who did not receive timely intervention. Administration and nursing leadership have been criticized for communication gaps and perceived disrespect toward families, compounding worries about safety and continuity of care.

Those key positives, real compassion from front-line staff, genuine devotion from therapists, and a bright, welcoming environment, only partly offset the most serious drawbacks. For families that can stay engaged and monitor care closely, the nurturing atmosphere and rehab effectiveness offer meaningful value, especially during short- and intermediate-term recovery periods. Yet the risk of inconsistent medical attention, delayed treatment, and staff turnover cannot be ignored; these factors threaten overall safety, continuity, and the long-term well-being of residents with complex needs.

Decision-makers should approach Healthwin with a clear plan. If choosing this community, conduct extended, multiday visits at various times to observe response times, call bell activity, and interactions across shifts. Speak directly with the therapy team about goals and progress for the specific resident, and insist on transparent, written care and treatment plans with escalation paths. Prepare for persistent family involvement: designate a care advocate, set up regular updates, and confirm a stable point of contact within administration. If a high degree of medical predictability, consistent staffing, and reliable meal service are non-negotiable, explore other options in the area. Healthwin can deliver outstanding rehab and heartfelt care, but only for families ready to balance exceptional frontline service with vigilance over medical management and staff stability.

Hospitals

• Healthwin Specialized Care (0 miles)
• Clear Choice Adult Day (0.2 miles)
• Pulmonary Critical Care (3.4 miles)
• Newbold Philipmemorial Hospital South Bend (3.4 miles)
• Beacon Children's Hospital (3.4 miles)
• Memorial Hospital (3.5 miles)
• Allied Physicians Surgery Center (3.6 miles)

Places of Worship

• Christ the King Catholic Church (0.8 miles)
• The Grotto (2.4 miles)
• Basilica of the Sacred Heart (2.5 miles)
• Islamic Society of Michiana (4 miles)

Restaurants

• McDonald's (0.9 miles)
• Culver's (0.9 miles)
• McDonald's (1.1 miles)
• Bob Evans (1.6 miles)
• North Dining Hall (2.5 miles)
• Rohr's (2.8 miles)
• King Gyros Restaurant (3.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Mar-Main Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Beacon Home Care (3.8 miles)

Physicians

• Indiana Eye Institute (1 miles)
• Portage Medical Group (1.2 miles)
• Northwest Family Medicine (1.3 miles)
• South Bend Clinic (1.3 miles)
• South Bend Clinic-Portage (1.3 miles)
• South Bend Clinic (1.4 miles)
• Michiana Gastroenterology (3.3 miles)

Cafes

• Starbucks (1 miles)

Parks

• St Patrick's County Park (1.8 miles)
• Fulkerson Park (3.8 miles)
• Howard Park (4.2 miles)

Transportation

• Atlantic Aviation (2.8 miles)
• Nictd's South Shore - South Bend Airport (3.1 miles)
• South Bend International Airport (SBN) (3.2 miles)
• South Bend Station (3.9 miles)