Healthwin Specialized Care

Pros

• Healthwin is the greatest outstanding nursing home and rehab facility in the whole wide world.
• Healthwin is a clean, great facility with kind and caring staff.
• The staff there were excellent.
• The staff is compassionate, attentive, and truly dedicated to providing excellent care.
• They take the time to not only meet medical needs but also to show kindness and respect to residents and their families.
• They treat you like you are family.
• The PT and OT at Healthwin are amazing.
• From the residents and staff here at Healthwin it feels like we are all one Big family.

Cons

• The reviews claim care, staffing, and meal preparation have deteriorated under new ownership.
• Residents reportedly wait hours for assistance, and calls for help go unanswered for long periods.
• There is a perception that there is insufficient staff to meet residents' needs, compromising dignity and cleanliness.
• The administrator and director of nursing are described as rude and unprofessional with poor customer service.
• New ownership is accused of destroying the facility through poor management and people skills.
• Syringes are allegedly left unsecured within reach, creating safety hazards.
• Medical treatment has been delayed or refused, contributing to serious health decline and a death.
• Meals are served in Styrofoam containers with plastic utensils instead of proper dishes.

Review

Healthwin elicits a wide range of opinions from families, residents, and visitors, with experiences that run the gamut from praise to deep concern. The facility sits at the center of debates about care quality, staffing, and leadership, especially in the wake of a change in ownership. For some, Healthwin remains a place of comfort and dependable therapy; for others, it has become a source of frustration, worry, and, in some cases, alarming medical or safety concerns. What emerges across the comments is that the building itself often feels inviting and well-kept, while the day-to-day experience inside the halls depends a lot on who is on duty, and on which unit or department is involved.

Several reviewers spoke positively about Healthwin, painting a picture of a clean, attractive facility with kind, compassionate staff. Families praised therapists and nurses who took the time to connect with residents and keep families informed about progress. The therapy teams, particularly the physical and occupational therapists, are repeatedly singled out as excellent, with accounts of meaningful rehabilitation progress and a supportive attitude that helped residents adjust to therapy and recovery. Some residents and their loved ones described Healthwin as a homey, family-like environment where staff treated patients with dignity and warmth, and where relationships with care teams were strong and reassuring.

On the other end of the spectrum, there are persistent concerns about staffing and responsiveness. A number of voices report overworked CNAs and nurses, with high turnover and frequent changes in personnel that left families feeling like they didn't know who would be back the next shift. Long wait times for calls for help, untreated needs, and a sense that residents were left waiting for assistance or movement back to their rooms are recurring themes in several comments. One reviewer described calls for help taking an hour or more to be answered, while another noted that residents were left sitting for extended periods, which understandably raised alarm about comfort, safety, and dignity.

Medical care and clinical decision-making are another area of contention. Some family members recount frustrating experiences with medical management, including delays in treating infections, questions about whether heart failure medications were appropriately maintained, and disagreements over urgent care decisions. There are accounts of a resident developing sepsis and a heart attack while at Healthwin, with family members expressing concern that earlier recognition or treatment could have altered outcomes. The frequency of these claims has led some readers to worry about protocols, staffing alignment on medical issues, and the role of the on-site clinicians in coordinating timely interventions, particularly during weekends or off-peak hours.

Administrative leadership and the overall direction of the facility under new ownership are also hotly debated. Some reviewers describe the administration and director of nursing as rude or unprofessional, while others note that the leadership is new and that changes may be affecting the culture of care. A few comments even suggest that there are efforts to boost ratings or appearances, such as requests for staff to rate the facility highly on public platforms, which has understandably raised skepticism among families who are seeking genuine, consistent quality of care. The sense that management changes may be affecting staffing levels and morale is a recurring thread.

Despite these contrasts, not every story ends in disappointment. There are several testimonials of personal success and gratitude: families who felt their loved ones received attentive care, who saw marked improvements through rehabilitation, and who appreciated consistent communication from care teams. Some reviewers emphatically recommend Healthwin for rehab and long-term care, praising patients' physical progress, the attentiveness of nurses and aides, and the care that helped families feel connected to their loved ones. In several of these narratives, the facility's beauty and calm environment provide a reassuring backdrop that supports recovery and well-being.

Overall, the reviews present Healthwin as a place of two realities: a well-maintained, welcoming physical setting and a caring, capable therapy staff in many cases, versus a facility wrestling with staffing pressures, management tensions, and serious questions about medical responsiveness in others. The experiences differ markedly from unit to unit and day to day, with some families reporting life-changing improvements and others reporting distressing gaps in care and communication. For anyone considering Healthwin, these accounts underscore the importance of doing a current, on-site assessment - asking about staffing levels, protocols for urgent medical care, and how the facility handles calls for assistance, medication management, and patient safety. The facility's appearance and the compassion of many of its staff are evident, but potential residents and their families may want to probe deeply into the present operations, especially around medical care coordination and administrative accountability, to form a complete picture.

Hospitals

• Healthwin Specialized Care (0 miles)
• Clear Choice Adult Day (0.2 miles)
• Pulmonary Critical Care (3.4 miles)
• Newbold Philipmemorial Hospital South Bend (3.4 miles)
• Beacon Children's Hospital (3.4 miles)
• Memorial Hospital (3.5 miles)
• Allied Physicians Surgery Center (3.6 miles)

Places of Worship

• Christ the King Catholic Church (0.8 miles)
• The Grotto (2.4 miles)
• Basilica of the Sacred Heart (2.5 miles)
• Islamic Society of Michiana (4 miles)

Restaurants

• McDonald's (0.9 miles)
• Culver's (0.9 miles)
• McDonald's (1.1 miles)
• Bob Evans (1.6 miles)
• North Dining Hall (2.5 miles)
• Rohr's (2.8 miles)
• King Gyros Restaurant (3.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Mar-Main Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Beacon Home Care (3.8 miles)

Physicians

• Indiana Eye Institute (1 miles)
• Portage Medical Group (1.2 miles)
• Northwest Family Medicine (1.3 miles)
• South Bend Clinic (1.3 miles)
• South Bend Clinic-Portage (1.3 miles)
• South Bend Clinic (1.4 miles)
• Michiana Gastroenterology (3.3 miles)

Cafes

• Starbucks (1 miles)

Parks

• St Patrick's County Park (1.8 miles)
• Fulkerson Park (3.8 miles)
• Howard Park (4.2 miles)

Transportation

• Atlantic Aviation (2.8 miles)
• Nictd's South Shore - South Bend Airport (3.1 miles)
• South Bend International Airport (SBN) (3.2 miles)
• South Bend Station (3.9 miles)