Prairie Lakes Health Campus

Pros

• The facility is praised for its spacious and clean rooms, with a dedicated housekeeping staff that maintains high cleanliness standards throughout the day.
• Residents enjoy various activities and beautiful outdoor courtyards filled with flowers and archways.
• The physical and occupational therapy programs are well-structured, targeted, and involve family participation in goal planning.
• Meals are made from fresh ingredients and served in controlled portion sizes, receiving positive feedback for their taste.
• Staff members are noted for their attentiveness, helpfulness, and genuine desire to care for residents.
• One reviewer expressed satisfaction with the overall care provided to their loved one, highlighting happiness and engagement in various activities at the facility.
• The facility is described as magnificent by families of residents who feel pleased with the outstanding care provided to their loved ones.
• Many visitors were impressed by the cleanliness and upkeep of Prairie Lakes Health Campus during tours, noting it as an ideal assisted living option.

Cons

• The care has gone downhill considerably, and the facility is chronically understaffed.
• The contracted doctor refuses to communicate and does not respond during crises.
• Staff dropped a bedridden resident to the floor while attempting to move them.
• A soiled sheet was left on a resident for an extended period of time after transportation.
• Medical staff appeared put out when asked to assist with feeding a resident who could not feed themselves.
• Medications were frequently overdue, and staff needed reminders to administer them.
• There were instances of incorrect medication dosages being given to residents.
• Staff showed indifference by leaving patients unattended if they did not communicate their needs.
• The executive director dismissed concerns about care quality and suggested moving loved ones elsewhere if dissatisfied.
• Families felt compelled to take shifts around the clock due to inadequate staffing and care levels at the facility.

Review

Prairie Lakes Health Campus is a facility that has garnered mixed reviews from residents and visitors, highlighting both commendable aspects of care and significant shortcomings. On one hand, there are experiences of exceptional service and vibrant community life. Residents describe spacious, clean rooms maintained meticulously by a dedicated housekeeping staff who work tirelessly throughout the day to ensure a hygienic environment. Daily routines feature comprehensive cleaning protocols, including sweeping, mopping, sanitizing toilet areas, vacuuming carpets, and dusting surfaces, which contributes positively to the living conditions for residents.

Moreover, resident engagement at Prairie Lakes is facilitated through numerous scheduled activities designed to enhance quality of life. Outdoor courtyards adorned with beautiful flowers provide spaces for relaxation and enjoyment of nature. The facility accommodates various healthcare needs—ranging from assisted living to short-term rehabilitation and long-term nursing care—demonstrating an admirable commitment to meeting diverse patient requirements. Therapies such as Physical Therapy and Occupational Therapy are reported as being structured yet adaptable, engaging patients and families in goal-setting processes aimed at achieving personalized health objectives.

One particularly striking aspect mentioned by satisfied residents is the quality of the meals provided. Many reviews laud the use of fresh ingredients prepared from scratch rather than relying on pre-packaged foods—a detail that contributes significantly to overall resident satisfaction regarding nutrition and taste. Additionally, attentive nursing staff members who respond promptly to call lights are noted as adding value to the care experience, ensuring that patient needs are met efficiently.

However, not all experiences reflect this positive image. Several reviews indicate substantial discrepancies in the quality of care delivered at Prairie Lakes Health Campus. Criticism regarding understaffing is prevalent; some former residents have pointed out that this situation affects patient safety and satisfaction adversely. Instances were recounted where important needs—such as food or medications—were not addressed timely or adequately due to staff shortages or mismanagement.

Notably alarming accounts surfaced regarding specific incidents involving hospice patients requiring specialized attention. Families reported distressing experiences where their loved ones were mishandled; in one case, a bedridden patient was dropped while being transferred to the bathroom after assurances were given about appropriate care capabilities. Furthermore, neglectful practices—including failing to assist non-communicative patients during meal times or proper medication administration—painted a troubling picture of patient oversight.

As families expressed their dissatisfaction concerning these serious lapses in care protocols and staff responsiveness during crises (most prominently noted was the unwillingness of medical personnel to communicate effectively), many felt compelled to seek alternative facilities that could better meet their loved one's needs during critical stages of their lives. Ultimately, while Prairie Lakes Health Campus presents an array of positive elements conducive for happy living among some residents—including delicious dining options and engaging social activities—the concerning reports around inadequate staffing levels and inefficient communication raise significant red flags for families seeking reliable long-term assistance or end-of-life care for their loved ones.

This area of Noblesville, Indiana offers a range of healthcare options including rheumatology, women's health, allergy specialists, and OB/GYN services within close proximity. There are also several pharmacies nearby for easy access to medication. In terms of dining options, there are various restaurants catering to different tastes such as Mexican, fast food, and cafes serving coffee. Places of worship are also within a short distance if spiritual nourishment is important to you. For entertainment, there are parks for outdoor activities and theaters for movie buffs. Transportation is convenient with car rental services available nearby. Overall, this area provides a mix of healthcare services, dining options, recreational facilities, and transportation convenience making it a well-rounded location for senior living in Noblesville.

Physicians

• Community Rheumatology (0.2 miles)
• Women’s Specialty Health Centers P.C. (0.2 miles)
• Allergy Partners of Central Indiana (3.5 miles)
• Mindrebo Norman MD (3.6 miles)
• Noblesville OB/GYN (3.6 miles)
• Dermatology of Noblesville (3.7 miles)
• Riverview Health Pavillion (3.8 miles)

Hospitals

• Indiana Surgery Center (0.2 miles)
• Community Health Pavillion (4.3 miles)
• Riley Hospital For Children (7 miles)
• Community Heart And Vascular Surgery ICU Waiting Room (7.2 miles)
• Community (7.2 miles)
• Community Rehabilitation Hospital North (7.2 miles)
• Community North Hospital (7.2 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Innovative Rx (3.5 miles)

Restaurants

• El Rodeo (0.4 miles)
• Eddy's Sports Bar (0.4 miles)
• Chick-Fil-A (2.3 miles)
• Subway (2.4 miles)
• Bento Cafe (2.7 miles)
• Chipotle Mexican Grill (2.9 miles)
• Torchy’S Tacos (2.9 miles)

Places of Worship

• ITOWN Church (2.9 miles)
• Hazel Dell Christian Church (3.9 miles)
• North View Church (5.2 miles)
• Heartland Church (5.4 miles)
• St Simon the Apostle Catholic Church (6.8 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (3.2 miles)
• Starbucks (4 miles)
• Starbucks (4.7 miles)
• Panera Bread (5 miles)
• Panera Bread (6.8 miles)

Parks

• Founders Park (4.9 miles)
• Potter's Bridge Park (5.1 miles)
• Gray Road Park (6.1 miles)
• Geist Park (6.5 miles)
• Cool Creek Park & Nature Center (6.9 miles)
• Meadowlark Park (7.3 miles)

Theaters

• Regal Ua Galaxy - Indianapolis (5.3 miles)
• Flix Brewhouse (6.9 miles)

Transportation

• National Car Rental (7.4 miles)