Palolo Chinese Home in Honolulu, HI
Save2459 10th Ave, Honolulu, HI 96816
For more information about senior living options: (844) 490-3973
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The Palolo Chinese Home is truly a gem in the community. It provides excellent care to residents with compassion, respect, and professionalism. The staff genuinely care about the well-being of everyone they serve. The facility is clean, well-maintained, and has a warm, welcoming atmosphere that makes residents and visitors feel at home. It is a great place to work, with a supportive team and a strong sense of purpose. Leadership fosters a positive environment and encourages growth and teamwork. It is highly recommended as both a care facility and a workplace. The staff are kind, cheerful, and care for everyone. The facility is nice, clean, and quiet, with attentive and communicative staff. Residents enjoy big band performances. Volunteers enjoy volunteering there.
The review notes there are no guardrails on the sides of beds, leading to falls and possible fatalities. The temporary residents have sagging beds. Bathrooms were not cleaned for three days, and there was a 15-minute wait for the bathroom. The facility is understaffed, with four nurses for 33 patients. The telephone service is described as extremely poor. Several expensive pieces of clothing were lost, and staff responded brusquely when asked to check with housekeeping. Parking stalls are small.Palolo Chinese Home is best suited for families seeking a long-standing, care-centric community in Honolulu where staff devotion and resident-centered warmth anchor daily life. With a history spanning 130 years, the campus projects stability, continuity, and a mission-focused culture that comes through in patient care, clean environments, and a welcoming atmosphere. Reviews consistently highlight staff who are genuinely compassionate, respectful, and professional, and leadership that emphasizes teamwork and growth. The facility does not merely house seniors; it functions as a living, social environment - evident in the engagement with volunteers and community groups and in the attention given to rehab, day-care, and ongoing care. For families prioritizing connection and consistency, PCH remains compelling.
However, some realities make alternatives worth considering for certain families. The campus presents a mix of older and newer wings, with aging infrastructure that can affect accessibility and safety perceptions. Practical issues appear in some reviews, including inconsistent housekeeping and occasional delays in basic services, plus limited parking and uneven telephone service. The most explicit safety concern cited is the absence of guardrails on bed sides, which raises fall risk. Staffing pressures surface in anecdotes of short-staffed shifts. For families prioritizing modern safety features, rapid response, and flawless day-to-day logistics, other options may deliver more peace of mind.
On the upside, the core strength lies in people. Staff are described as cheerful, attentive, and genuinely caring, with residents and families noting consistent warmth and open communication. The environment is clean and homey, fostering comfort and engagement. Leadership is portrayed as positive, supporting professional development and a collaborative culture among caregivers, nurses, and volunteers. The organization's long history translates into deep community ties - partners, volunteers, and local groups frequently praise the facility for serving Hawaii's Kupuna. Rehabilitation and adult-day offerings create practical pathways for transitions, social interaction, and daily activities, which matters when families weigh ongoing support versus full-time placement.
Yet the negatives deserve candid attention. The lack of bed rails and reports of sagging beds for temporary residents are not minor quibbles but fundamental safety concerns that must be addressed. Instances of bathrooms not being cleaned promptly and occasional lengthy waits point to maintenance gaps that can erode resident comfort. Under staffing, with references to four nurses for 33 patients, raises questions about consistent monitoring and timely responses, especially during peak hours. Service reliability issues - such as less-than-ideal telephone access - and parking constraints further complicate day-to-day logistics for families and visitors. These are practical realities that families must weigh against the benefits.
Still, the strong pros can offset several drawbacks when evaluated against a family's priorities. For a household that prizes a warm, compassionate caregiver presence and a community-oriented culture, PCH delivers tangible value: dependable staff who know residents, routines that foster social engagement, and accessible rehab or day-care services that support transitions or partial days away from home. The long-standing leadership and the campus's community footprint provide a sense of trust that can compensate for some operational quirks. But safety gaps and maintenance lapses should trigger clear, written expectations and measurable improvement plans from the administration, with families requesting direct accountability and ongoing progress updates.
In practical terms, families considering Palolo Chinese Home should plan a structured visit focused on safety, staffing, and daily routines. Ask for current nurse-to-resident ratios, observe how quickly staff respond to requests, and verify whether bed safety features are updated. Inquire about housekeeping schedules, bathroom maintenance response times, and the steps taken to address parking or communication frustrations. If prioritizing a strong, caring culture and opportunities for rehab, PCH remains a strong candidate, especially for those who value a historic community anchored by partnerships and volunteers. If the top priority is modernized infrastructure, relentless safety protocols, and flawless logistics, explore alternatives that align more closely with those criteria.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Honolulu International (9 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Palolo Chinese Home is an assisted living community located in Honolulu, HI. Our facility offers a range of amenities and care services to ensure the comfort and well-being of our residents.
For those who enjoy devotional activities, we provide off-site services to cater to their spiritual needs. Our indoor common areas are designed to encourage social interactions among residents, creating a warm and friendly atmosphere.
In terms of care services, we specialize in diabetic care, ensuring that residents with diabetes receive the support they need to manage their condition effectively.
To keep our residents engaged and entertained, we offer various devotional activities offsite. This provides them with opportunities to explore their spiritual beliefs while also fostering a sense of community among fellow residents.
Located in close proximity to our community are numerous cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. This ensures convenient access to essential services and recreational options for our residents.
At Palolo Chinese Home, we strive to create a comfortable and supportive environment where seniors can enjoy their golden years with peace of mind.
Palolo Chinese Home is located at 2459 10th Ave, Honolulu, HI 96816 in Honolulu County, Hawaii
Palolo Chinese Home on seniors.fyi includes 5 photos including images showing stairs, interior, mountains, parking, trees, architecture, residential building, landscaping, and more.
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