The Plaza at Waikiki

Pros

• The Plaza at Waikiki is a beautiful facility with friendly and motivated staff.
• Residents enjoy a variety of good meals and activities offered by the community.
• The common areas are bright, spacious, and well-maintained.
• Many visitors found the open floor plan and amenities appealing during their tours.
• Overall experiences were positive for some residents, highlighting helpful staff and engaging activities.
• The community is kept clean, providing an enjoyable environment for its residents.
• Current clients seemed very happy to be living there, showcasing a positive atmosphere.

Cons

• The Halia Memory Care Floor at The Plaza Waikiki has unsanitary living conditions and poor resident care, leading to incidents like mysterious falls resulting in fractures.
• Despite complaints about cleanliness, the administration failed to address issues such as urine and feces on walls, floors, and bedding.
• Residents experienced neglect, with reports of lacking basic necessities like sheets and clean mattresses.
• The caregiving staff, including CNAs, appear disinterested in providing proper care for residents.
• The cost of living at The Plaza Waikiki is nearly $8k per month, which feels unjustified given the level of care provided.
• Some found the facility crowded and limited in space despite its appealing appearance.
• There were concerns over high charges for furnished rooms that impacted overall satisfaction with the experience.

Review

Located in the heart of Waikiki, The Plaza at Waikiki boasts a beautiful and shiny lobby that dazzles upon entry, giving visitors a promising first impression. However, experiences within its walls seem to vary significantly among residents and their families. While some laud the facility for its aesthetics and the friendliness of the staff, others express grave concerns about the level of care provided, especially on the Halia Memory Care Floor.

One family recounted their distressing experience with their mother, who was one of the initial residents. After two years of grappling with unsanitary living conditions, including reports of urine and feces on walls and floors along with mysterious falls leading to serious injuries like fractured eye sockets, they ultimately decided enough was enough. Despite raising multiple issues regarding cleanliness and safety with administration—including inadequate bedding for their mother—the problems continued unabated. The family's frustration grew as they discovered that even after hiring a patient advocacy team to monitor care quality, little changed because CNAs seemed disinterested in providing proper assistance.

In stark contrast to this troubling narrative are testimonials from families who had more favorable experiences at The Plaza. One individual noted that their father’s stay in the community was largely positive; he enjoyed various activities such as morning exercises and evening movies. They found that while food presentation looked appealing, it lacked flavor—specifically salt—which garnered complaints from their father. Apart from this minor critique, they appreciated the staff's supportiveness, beautiful surroundings, and well-maintained common areas.

Despite some residents finding success with The Plaza’s offerings, others expressed reservations about space limitations within the community. A visitor who took a tour noted that although amenities were plentiful and staff attentive during appointments, they ultimately desired a more spacious environment for their loved ones—a sentiment echoed by several other prospective residents exploring options for elder care.

For those whose experiences were primarily positive at The Plaza at Waikiki emphasized not only the friendly demeanor of staff but also highlighted the wide variety of meals offered alongside enjoyable activities designed to engage residents physically and mentally. Their appreciation extended beyond just personnel; many acknowledged how clean and pleasant the community felt throughout their visits.

However diverse these reviews are—from rave recommendations praising good value for care to painful accounts detailing neglect—one undeniable truth emerges: prospective residents must weigh options carefully when considering The Plaza at Waikiki for elderly loved ones. While its beautiful exterior captivates visitors’ eyes initially, an examination into personal stories reveals complexities beneath surface elegance that warrant consideration before making final decisions about long-term living arrangements for aging family members in need of specialized care.

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This part of Honolulu, Hawaii offers a variety of amenities and services that cater to the needs of seniors. With several cafes within walking distance, such as Honolulu Coffee Experience Center and Island Vintage Coffee, residents can enjoy a leisurely morning coffee or lunch with friends. The proximity to restaurants like Tropics Bar & Grill and Katsumidori Sushi provides easy access to dining options for every taste. Additionally, there are multiple pharmacies nearby, including Times McCully Pharmacy and Longs Drugs, ensuring convenient access to medications and health supplies. For medical needs, there are reputable physicians and health centers in the area, such as Waikiki Health Center Pharmacy and Artesian Women's Health. Residents can also enjoy outdoor activities at nearby parks like Magic Island. With Kapiolani Medical Center for Women & Children just a short distance away, residents can have peace of mind knowing that quality healthcare facilities are easily accessible. Lastly, Sacred Heart Church provides a spiritual haven for those seeking religious services and community connections. This area of Honolulu offers a well-rounded living environment perfect for seniors looking for convenience, comfort, and opportunities for social engagement.

Cafes

• Honolulu Coffee Experience Center (0.1 miles)
• Brew & Foam (0.2 miles)
• Hiking Hawaii Cafe (0.3 miles)
• Starbucks (0.4 miles)
• Goofy Cafe & Dine (0.4 miles)
• Mariposa at Neiman Marcus (0.6 miles)
• Island Vintage Coffee (0.9 miles)

Restaurants

• Carp Dori (0.1 miles)
• Waikiki Brewing Company (0.3 miles)
• Katsumidori Sushi (0.4 miles)
• Tropics Bar & Grill (0.4 miles)
• Pagoda Floating Restaurant (0.5 miles)
• McDonald's (0.5 miles)
• Goma Tei Ramen (0.5 miles)

Pharmacies

• ECO Office Furniture (0.2 miles)
• Times McCully Pharmacy (0.5 miles)
• Times Supermarket - McCully (0.5 miles)
• Happy Pharmacy (0.6 miles)
• Homeo Health (0.6 miles)
• G M Graphics (0.6 miles)
• Longs Drugs (0.7 miles)

Physicians

• Dr. Trinh Pham & Associates (0.5 miles)
• Waikiki Health Center Pharmacy (0.5 miles)
• Waikiki Health Makahiki Dental & Medical Clinic (0.6 miles)
• Honolulu Dermatology (0.6 miles)
• Hawaii Diagnostic Radiology Services (0.6 miles)
• Artesian Women's Health (0.6 miles)
• Aesthetics Hawaii (0.6 miles)

Parks

• Magic Island (0.6 miles)
• Makiki District Park (1 miles)

Hospitals

• Kapiolani Medical Center for Women & Children (0.7 miles)
• Honolulu Clinic (1.1 miles)

Places of Worship

• Sacred Heart Church (0.9 miles)