Amicus Home Care LLC

Pros

• The first young lady they spoke with was very pleasant and savvy.
• The initial staff member was described as pleasant and savvy.
• There was an expectation of follow-up and a call-back, indicating proactive communication.

Cons

• The reviewers deem the company extremely unprofessional and rude.
• They accuse staff of lacking competence in wound care.
• They report a lack of communication between office and field staff.
• Schedules are never kept; patients must repeatedly call to confirm visits.
• Cheryl is described as unprofessional, rude, heartless, and lacking manners.
• The company should not call themselves Home Health.
• They would not trust the company to care for themselves or their family.
• The service is unreliable and should not be used.
• Wound care is inconsistent and leads to hospital stays.

Review

The collection of experiences shared about this home health provider paints a consistently troubling picture. Across multiple reviews, patients describe a pattern of unprofessional behavior, a dismissive attitude toward those who rely on their care, and a sense that the people delivering services show little regard for the dignity or needs of patients. The sentiment runs deep: the staff are said to be rude, places that should be about healing and support feel more like obstacles, and the overall experience leaves families feeling stressed, frustrated, and mistrustful about leaving loved ones in their hands.

A recurrent thread in these accounts is the breakdown in wound care and care coordination. One reviewer emphasizes a lack of consistency in the wound care program, noting that the condition requiring care fluctuated in ways that sometimes led to hospital stays and extended treatment plans. More troubling still is the claim that visits were forgotten or failed to be scheduled properly, forcing patients to repeatedly call the office to confirm whether a nurse would actually show up. The takeaway is not simply a scheduling flaw - it is a concern about ongoing reliability and the ability of the organization to deliver timely, necessary care when patients are most vulnerable. The experience is described as a "virtual roller coaster," underscoring how instability in care can compound health challenges rather than help stabilize them.

Communication, or a startling lack thereof, emerges as another core problem. Several reviews lament a chasm between what the office promises and what field staff deliver, with schedules "NEVER kept" and patients left wondering whether their visits would occur at all. The frustration is palpable: the expectation set by the office appears to vanish once a nurse is supposed to be en route, and patients find themselves repeatedly calling just to confirm that services will be provided. In one review, the dissatisfaction is amplified by a sharp sense that the organization is not aligned with the standard of care patients deserve, making it feel as if the very system meant to support healing instead undermines it through miscommunication and delay.

Interwoven with these systemic concerns are pointed personal experiences that highlight how interactions with individual staff members can dramatically shape a patient's impression of the entire organization. The most vivid example centers on a staff member named Cheryl, whose behavior is described in extreme terms by one reviewer. According to the account, an initially pleasant staff member promised follow-up with a hospital regarding a referral by 4 PM. Mere minutes later, Cheryl allegedly confronted the patient with an aggressive tone, insisting that there was no referral and directing action back to the hospital. The patient reports being talked over, receiving rude treatment, and experiencing a shift in demeanor within moments. Attempts to escalate to a supervisor or manager were met with resistance, and the interaction left the patient feeling berated and dismissed. The reviewer even recounts being transferred to a line where messages could not be left, and claims that Cheryl later insisted the other staffer's information had been wrong. The language used is strong and personal, with references to needing to be micro-managed and a perception that Cheryl's attitude reflected poorly on the company as a whole. The review ends with a vow to take this complaint to higher levels of leadership and even references to public figures, signaling a belief that such behavior should be unacceptable in healthcare settings. Whether or not every detail can be verified, the intensity of this account signals a deeply negative impact on the patient's trust and willingness to seek help.

Beyond that singular incident, the broader tone of the reviews communicates profound dissatisfaction with how patients are treated in conversations about their own care. The same reviewer who described Cheryl's encounter argues that the company's overall approach is inconsistent, with accounts of aggressive interactions and a sense of being rushed or dismissed during important discussions about referrals and care plans. The commentary suggests a perception that the people representing the organization are not prepared to handle patient needs with the seriousness and empathy that healthcare should entail. Another terse entry reinforces the sentiment: "They are very unreliable and rude!! DON'T USE THEM!" Taken together with the longer accounts, it paints a picture of a system where patient comfort, trust, and clear communication are secondary to procedural friction and staffing challenges.

A separate, more general lament focuses on the reliability of the service as a whole. One reviewer emphasizes that there was "no consistency" in the wound care program, and that the burden of coordinating care often lands on the patient or family - calling and rescheduling becomes a routine necessity rather than an exception. This aligns with other criticisms about missed or delayed visits and the sense that the organization lacks a cohesive, patient-centered approach. The concluding sentiment across these remarks is a warning: if you don't require urgent, immediate care, you might fare better, but otherwise you could face delays that undermine your health trajectory. The recommendations are clear: seek a provider with a demonstrable commitment to reliability, clear communication, and professional, respectful interactions.

Overall, the narrative conveyed by these reviews is one of a service that many patients feel falls short on key dimensions of healthcare delivery: professionalism, dependable scheduling, effective communication, and compassionate patient interactions. When a system designed to support healing appears to undermine it through frequent miscommunications, staffing issues, and confrontational or dismissive behavior, trust erodes and the care experience becomes an added source of stress for patients and families. The long arc of these stories suggests a need for meaningful changes - enhanced training in wound care, better alignment between office and field teams, stricter accountability for scheduling, and a renewed emphasis on patient respect and dignity in every interaction. Without such changes, the concerns echoed in these accounts will likely persist, leaving prospective patients wary of choosing this home health provider.

This area of Conyers, Georgia offers a variety of amenities that may be appealing to seniors looking to relocate. There are several restaurants nearby, including Thai Palace and Cracker Barrel, providing convenient dining options. Additionally, there are multiple pharmacies and medical practices within close proximity, such as New Heart Medical and Family Practice of Conyers, ensuring easy access to healthcare services. For leisure activities, there is a theater, AMC Conyers Crossing 16, as well as the nearby Georgia International Horse Park for outdoor recreation. Places of worship are also readily available in the area for spiritual needs. Overall, this neighborhood provides a mix of practical conveniences and recreational facilities that could make it a suitable choice for senior living.

Restaurants

• Thai Palace (0.1 miles)
• Whistle Post Tavern (0.2 miles)
• Hooters (0.9 miles)
• McDonald's (0.9 miles)
• Cracker Barrel (0.9 miles)
• IHOP (1.2 miles)
• Wendy's (1.2 miles)

Physicians

• New Heart Medical (0.4 miles)
• My Eyelab (1.1 miles)
• Family Practice of Conyers (1.1 miles)
• Advanced Gynecology Associates (1.1 miles)
• Georgia Dermatologist (1.2 miles)
• Georgia Pediatric Cardiology (1.4 miles)
• Rockdale Psychiatric Associates (1.5 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.2 miles)
• Kelly's Fusion Express (1.8 miles)
• Panera Bread (4.5 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Kroger Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• Ingles Market (3.7 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (6.3 miles)

Theaters

• AMC Conyers Crossing 16 (1.7 miles)

Places of Worship

• St Pius X Catholic Church (3.2 miles)
• Mt Zion Baptist Church (6 miles)
• New Birth Missionary Baptist Church (7.3 miles)
• Southern Baptist Convention (8 miles)
• New Covenant Christian Ministries (8.3 miles)
• Shiloh Christian Church (8.5 miles)
• Christ Our Hope Catholic Church (8.8 miles)

Parks

• Georgia International Horse Park (4.7 miles)
• Redan Park (8.5 miles)
• Lenora Park Pool (8.5 miles)
• Lenora Park (8.9 miles)

Hospitals

• DeKalb Medical Hillandale (8.1 miles)