Spring Haven
Save1225 Havendale Boulevard NW, Winter Haven, FL 33881
For more information about senior living options: (844) 490-3973
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Spring Haven Retirement and Memory Care is a community that elicits very strong and varied opinions from families and professionals who have interacted with it. On the one hand, many visitors describe a bright, well-kept campus with beautiful outdoor spaces, fresh-air opportunities, and a facility that feels welcoming from the moment you approach the front desk. Several families praise the memory care unit for being calm and well-organized, and they credit the staff with making challenging moves and transitions much smoother than expected. The property itself is repeatedly highlighted as a standout feature: a lakeside setting, wooded areas, and attractive living spaces that create an immediately inviting atmosphere for residents and visitors alike.
Across multiple accounts, the people who work at Spring Haven - especially the front office team, nurses, and care technicians - are described as compassionate, patient, and very attentive. Families repeatedly note that the staff go above and beyond to greet residents warmly, facilitate activities, and respond to needs with kindness. In many of these reviews, residents appear to thrive because of the personal attention they receive and the sense that caregivers know them well. Specific staff members are singled out for praise: Angela, Pam, Alma, and Elizabeth in the dining room were described as exceptionally sweet, patient, and attentive; Matt, Amber, and Madeline in leadership and care coordination were praised for their sincere guidance during emotional transitions; and Felix the maintenance worker earned long-standing compliments for his reliability and courteous service. The consistency of this care team, in the eyes of many families, translates into a genuine sense of peace of mind for loved ones who are being cared for at Spring Haven.
Families who have moved loved ones into memory care or assisted living report that the experience has been supportive from the outset. The admin team, unit managers, nurses, and nursing assistants are frequently cited as being accommodating and helpful, especially to families who are navigating care from distant locations. In several testimonials, collaboration with the staff is described as a collaborative effort to address concerns quickly and effectively, with improvements and adjustments often made in short order. The positive feedback extends to accommodations that make daily life easier for residents, including well-kept apartments, responsive maintenance, and well-paced programs that balance activity and rest. Several testimonials emphasize that the overall environment - cleanliness, friendly interactions, and well-executed routines - helps both residents and families feel confident about the level of care.
The program offerings and amenities also receive strong praise. Reviewers mention engaging activities - such as Bible studies, social events, and a robust calendar of events - that give residents opportunities to socialize and stay mentally and physically engaged. The dining experience is frequently described as warm and welcoming, with numerous notes about good food and a kitchen staff that remains positive and patient even during busy shifts. Several visitors extend appreciation to the way staff encourage residents to participate in events and to be part of a thriving community, which can make a meaningful difference for seniors who value companionship and purpose.
However, not every report at Spring Haven is glowing. Some families describe serious concerns about management practices and operational realities, including understaffing and a sense that workers appear overwhelmed or discouraged during busy times. A few accounts mention troubling issues such as pest problems and odors in hallways, which understandably raise questions about sanitation and routine maintenance. There are also explicit concerns about communication gaps: some families report delays in returning phone calls, difficulties with billing, and frustrating experiences when trying to resolve financial questions. One notable, highly negative note describes an infestation of cockroaches and questions about how state oversight had allowed conditions to persist, along with complaints that shifts and care coordination were not being handled adequately. Another review mentions emergency pull systems that were not promptly responsive, with a warning against speaking up about concerns for fear of retaliation or eviction. Taken together, these experiences paint a picture of a community that can be outstanding in many moments but also struggles when staffing or management processes do not keep pace with demand.
The divergence in experiences seems closely tied to management tone and resource availability at any given time. Some testimonials proudly recount the leadership of the executive team, especially Matt, and describe a culture where administration is highly supportive, hands-on, and committed to resolving issues in a way that preserves resident dignity. In these cases, families feel that concerns are taken seriously, and they praise the transparency and proactive communication from leadership. By contrast, other reviewers emphasize frustrations with billing, unreturned calls, or slow responses to emergencies, which can undermine confidence in the community. In particular, there are mixed views about whether the administration is consistently able to provide the level of staffing and oversight necessary to prevent delays or shortfalls in care.
Ultimately, Spring Haven presents as a place of strong potential and real warmth, underpinned by a team of devoted staff many families deeply admire. For many, it is a top choice in the Polk County area, celebrated for its beautiful grounds, caring frontline staff, and compassionate leadership. For others, concerns about management, staffing levels, and some operational issues warrant careful scrutiny before a family commits to placement. Prospective residents and their families are encouraged to visit with a critical eye: observe how staff interact with residents, ask pointed questions about staffing ratios and response times, inspect the cleanliness of rooms and common areas, and talk to multiple staff and residents to gather a balanced sense of how the community functions on a day-to-day basis. When Spring Haven operates with strong staffing, responsive administration, and rigorous attention to maintenance and safety, it has the makings of a truly exceptional senior living community.
Spring Haven in Winter Haven, FL is a vibrant assisted living community that offers various types of care including independent living and memory care. With a range of amenities and services, residents can enjoy a comfortable and fulfilling lifestyle.
Residents at Spring Haven can take advantage of the beauty salon, where they can pamper themselves and maintain their personal style. They also have access to cable or satellite TV for entertainment purposes. Community-operated transportation is available to help residents get around conveniently. For those who want to stay connected, there is a computer center with access to Wi-Fi/high-speed internet.
The dining room provides restaurant-style dining where residents can savor delicious meals prepared by experienced chefs. Special dietary restrictions are accommodated, ensuring that everyone's needs are met. Housekeeping services help keep living spaces clean and tidy.
Spring Haven offers a variety of recreational opportunities. The fitness room provides exercise equipment for residents to stay active and healthy. There is also a gaming room for socializing and friendly competitions. The small library invites residents to relax with a good book.
Outdoor space includes a garden and swimming pool, allowing residents to enjoy nature and soak up the Florida sun. For wellness needs, there is a wellness center available on-site. Telephone services are provided for easy communication with loved ones.
When it comes to care services, Spring Haven ensures the safety and well-being of its residents through 24-hour call systems and supervision. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers when needed. Medication management ensures that medications are taken correctly.
For those with memory care needs, specialized programming caters specifically to individuals with dementia or mild cognitive impairment. Coordination with health care providers helps ensure holistic care.
Residents at Spring Haven can also enjoy planned day trips organized by the community or engage in resident-run activities for socialization and engagement within the community.
Conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, Spring Haven offers easy access to essential services and amenities.
At Spring Haven assisted living community, residents can enjoy a comfortable and fulfilling lifestyle with access to various amenities, care services, and recreational opportunities.
Spring Haven is located at 1225 Havendale Boulevard NW, Winter Haven, FL 33881 in Polk County, Florida
The features offered at Spring Haven are meticulously designed to address the unique needs of residents living with dementia or Alzheimer's disease, facilitating a supportive and nurturing environment. The 24-hour supervision ensures that residents receive constant care and immediate assistance whenever necessary, reducing anxiety and fostering a sense of security. Assistance with activities of daily living, such as bathing, dressing, and transfers, promotes dignity while ensuring safety and comfort. Coordination with healthcare providers facilitates comprehensive health management tailored to each resident's individual requirements. The dementia waiver allows for personalized care strategies, while meal preparation and service cater to nutritional needs essential for overall well-being. Medication management is critical to maintain appropriate therapeutic regimens, supporting both physical health and cognitive function. Engaging in mental wellness programs alongside specialized memory care programming helps to stimulate cognitive abilities and enhance quality of life. Additionally, transportation arrangements for medical appointments ensure continuity of care, further reinforcing an individualized approach to managing mild cognitive impairment and advanced stages of dementia alike.
Spring Haven on seniors.fyi includes 14 photos including images showing interior, dining, windows, chandelier, bedroom, decor, kitchen, lake, and more.
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