Visiting Nurse Assn in Winter Haven, FL

Pros

• Nichole S. (RN) is very nice, caring, with a warm personality, and she ensures medications are checked before she leaves.
• Emily was very pleasant to speak with over the phone.
• Erin the nurse was caring and informative about the patient’s condition.
• Debra the physical therapist was excellent.
• The VNA staff have cared for families over the years, and their care has made a meaningful difference.
• Ann Kimbrough PT is terrific and exceptionally knowledgeable, tailoring therapy to speed recovery.
• Jackie Stearns, RN, is kind, gentle, informative, and thorough.
• The VNA team is kind, caring, knowledgeable, and professional.
• The VNA is a great organization with excellent care and compassion; they are highly recommended.
• Kerri is the best; when something is needed, she handles it.
• The VNA in Southeast Florida is incredible; the professionals care for loved ones every day.
• The organization provides compassionate care, and its drive to improve is inspiring.

Cons

• The reviewer describes the transport service as horrible, uncaring, and unprofessional.
• The reviewer says the association is horrible and would rate it zero stars.
• The reviewer cites gross and unprofessional nursing care, including vomit in supplies and incorrect catheters.
• The reviewer states the scheduler was nasty and lacked compassion.
• The reviewer says the office staff are completely incompetent and uninformed.
• The reviewer describes the company as poorly run, mismanaged, and understaffed.
• The reviewer reports being charged tens of thousands of dollars without knowledge or approval.
• The reviewer notes an aide never showed up and communication was poor.

Review

Visiting Nurse Association (Winter Haven) is best suited for families pursuing robust at‑home skilled nursing and therapy care for a loved one who can benefit from consistent clinical attention while staying comfortably in familiar surroundings. The core value here is a hands‑on, relationship‑driven team of nurses and therapists, capable of managing medications, wound or post‑op needs, and rehabilitation with a focus on practical daily function. This agency shines when a patient requires ongoing, professional supervision in the home and can tolerate occasional administrative hiccups in exchange for high‑quality clinical care at the kitchen table, not in a clinic.

Those who may want to consider alternatives are families with zero tolerance for administrative unpredictability or gaps in communication. If a single missed call, a delayed transport, or a last‑minute schedule change would derail a loved one’s care or hospital discharge plan, a different provider with stricter scheduling reliability and transparent billing may be a better fit. Non‑clinical companions or social visits alone will not satisfy needs where skilled nursing, therapy, and precise medical coordination are essential; for such households, an agency with a consistently steady office backbone could prevent stress during critical moments.

The strongest offset to the potential downsides comes from the clinical leadership of the team. Reviews repeatedly underscore exceptional bedside care from nurses and therapists who demonstrate genuine warmth, meticulousness, and practical effectiveness. Nichole, a nurse with a notably warm, thorough approach to medication management, exemplifies the standard many families remember: staff who take time to verify changes, answer questions, and ensure continuity of care before leaving a home. Erin and Jackie stand out for their empathy and reliability, while Debra and Ana, as physical therapists, are praised for taking care to tailor exercises to real-life safety and progress. When the crew is on point, the care feels almost familial, competent, respectful, and focused on meaningful recovery.

Yet the main cons cannot be dismissed. Administrative communication gaps surface in multiple ways: delayed or unreturned calls, misaligned scheduling, and inconsistent coordination that can heighten anxiety for families during critical periods. Transport arrangements sometimes fail or arrive at the last minute, and there are firsthand reports of miscommunications around coverage, costs, and timing. The most troubling narratives describe unprofessional office behavior, unrelated to the bedside team, and, in isolated cases, experiences with aides or staff who appeared underprepared. While these instances are not universal, they create enough risk that reliability becomes the decisive factor for many families.

To navigate these strengths and weaknesses, families should demand clear, written care plans with defined visit frequencies, a single point of contact, and guaranteed continuity with the same nurse or therapist whenever possible. Proactive scheduling confirmations and rapid escalation channels for missed calls or delays are essential safeguards. Where transportation to or from hospital discharges is involved, verify that backup options exist and that the agency commits to timely coordination. For those who can anchor care on the clinical side while tolerating administrative variability, this provider can deliver outstanding in‑home outcomes that promote independence and dignity for a loved one.

In the end, Visiting Nurse Association in Winter Haven stands as a strong choice for families prioritizing skilled, compassionate in‑home care, with proven clinical competence that translates into real improvements in daily functioning. The best fit is a household that can tolerate occasional administrative bumps in exchange for access to high‑caliber nurses and therapists who treat patients with genuine respect and practical know‑how. Those whose must‑haves include flawless scheduling, consistent office support, and ironclad transport logistics may prefer exploring alternatives or seeking a local program with a more centralized operations model. When the clinical team is aligned and staffing is stable, the return on care, measured in safer days at home, clearer medications, and more confident mobility, speaks for itself.

This part of Winter Haven, Florida, is a well-equipped neighborhood with easy access to essential amenities for senior living. There are multiple pharmacies within a short distance, making it convenient to fill prescriptions. Various physician offices are also nearby, offering medical care close to home. Places of worship provide opportunities for spiritual fulfillment, and cafes and restaurants offer dining options for socializing and enjoying meals out. The proximity to hospitals and medical centers ensures quick access to healthcare services when needed. Transportation options are available nearby, including an airport for travel convenience. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle in Winter Haven.

Pharmacies

• Walgreens (0.3 miles)
• Winter Haven Hospital (1 miles)
• Kay Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.6 miles)
• Winn-Dixie (2.7 miles)
• CVS Pharmacy (2.9 miles)

Physicians

• Perwaiz H Rahim MD Pa (0.3 miles)
• Central Florida Health Care (0.6 miles)
• Gessler Clinic (1 miles)
• The Barranco Clinic (1.2 miles)
• Pediatric Partners Of Winter Haven (1.2 miles)
• Kinder Clinic Pa (1.2 miles)
• Rodrigo A. Bolanos (1.2 miles)

Places of Worship

• First Missionary Baptist Church (0.4 miles)
• Beymer Memorial United Methodist Church (0.9 miles)
• The Rock of Winter Haven (2.2 miles)
• Winter Haven Worship Center (4.2 miles)

Cafes

• Baking Donuts Plus (0.7 miles)
• Starbucks (4.3 miles)

Restaurants

• McDonald's (1.1 miles)
• Barrel 239 (1.5 miles)
• Egg Haven (1.6 miles)
• Old Man Frank's (1.7 miles)
• Andy's Drive-In Restaurant (1.8 miles)
• Dino's Drive In (1.8 miles)
• Cain's Snowballs (1.8 miles)

Hospitals

• Nierman Stephen Winter Haven Hospital Winter Haven (1.1 miles)
• Winter Haven Hospital Occupational Health (1.1 miles)
• Winter Haven Ambulatory Surgical Center (1.2 miles)
• Regency Medical Center (2.3 miles)
• Winter Haven Hospital Cath Lab (2.9 miles)
• Day Surgery Center (3.3 miles)
• Mpn Medical Center Dundee (6.2 miles)

Transportation

• Bartow Municipal Airport-KBOW (6.5 miles)

Parks

• Lake Eva Park (7.9 miles)