Consulate Health Care Of Winter Haven

Pros

• The therapy department was very encouraging and got the patient up and going right away, making their stay a pleasant experience.
• The staff at Consulate Health Care Winter Haven put everything into motion to help the family during a time of need and showed great teamwork.
• The facility is clean and well-maintained with caring staff members who provide good quality care.
• The activities offered at the facility are enjoyable and there are plenty of options for residents to participate in.
• The therapist's attitude was excellent and overall, the patient had an excellent experience at the facility.
• The people working at Consulate Health Care are very caring individuals who try their best to provide good care despite a shortage of staff.
• The facility puts effort into getting residents involved in activities and offers physical therapy sessions to help improve mobility.
• The cleanliness of the facility is consistently maintained, creating a pleasant environment for residents.
• The staff at Consulate Health Care Winter Haven put in effort to resolve any issues that arise, addressing concerns promptly.
• The meals provided at the facility are well-balanced, enjoyed by residents, and there are options available if someone doesn't like what is being served.

Cons

• They are incapable of caring for others the way they should be.
• The staff didn't even realize he was a patient and thought he was a visitor.
• They couldn't give his meds on time.
• The nurse light was on for 2 hours and no one came to check on him.
• The kitchen staff threw away his dinner without offering it to him.
• The administrators didn't seem to care about the patients.
• Neglect led to stumbling, incoherence, and lack of attention from staff.
• The RN's were rude and the CNA's lazy.
• They have a shortage of help and lack sufficient nursing time for patients.
• They consistently failed to provide transportation for outings despite promising it.
• Lack of closet space caused inconvenience for the resident's belongings.
• It is important to keep in mind that these statements reflect the opinions and experiences of individuals who wrote the reviews, and not necessarily factual information or a consensus view.

Review

Consulate Health Care in Winter Haven has received mixed reviews from its customers. One reviewer was extremely dissatisfied with the level of care provided to their father. They recount multiple incidents where the staff showed incompetence and negligence, such as not realizing their father was a patient on his first day and other patients using his private room's bathroom. Medications were not given on time, and there were instances where the nurse call light was left unanswered for hours. Additionally, the kitchen staff threw away the patient's dinner without offering it to him. This series of unfortunate events led the reviewer to take their father out of the facility for fear of what might happen next.

On the contrary, another review praises Consulate Health Care for their exceptional care during a difficult time. The reviewer's family member needed assistance with everything while dealing with the loss of her son. Living in Lakeland, they reached out to Consulate Health Care in Winter Haven for support. The staff went above and beyond to ensure that the family member was taken care of and helped with all daily tasks, including preparing breakfast, transportation assistance, personal grooming, and being punctual for important appointments. The reviewer expresses their gratitude for Consulate Health Care's teamwork and considers them an integral part of their support system.

Another customer had a positive experience at Consulate Health Care during their rehabilitation after back surgery. The staff was caring and understanding towards their needs, creating a comforting environment during their stay. The therapy department provided encouragement and effective treatment that helped with pain management and recovery. Various activities were available for patients to engage in, such as church groups and live entertainment. Despite initial concerns about the food quality, they found it satisfactory with alternative options if needed. Thanks to Consulate Health Care's support, they were able to return home after a few weeks.

Unfortunately, one individual deeply regrets admitting their mother to Consulate Health Care due to neglect issues experienced during her multiple stays since 2005. They describe instances where their mother and her roommate were neglected, even finding their mother stumbling down the hallway incoherent and searching for food herself. The reviewer had to hire a private nurse to ensure proper care and feeding for their mother.

Another review highlights both positive aspects and areas for improvement at Consulate Health Care. The reviewer acknowledges the caring nature of the staff but points out a shortage of help. Although they appreciate the efforts made by the new administrator to address this issue, they still believe more nursing time is required. Activities and therapy are commended, with various options like dancing, crafts, church services, and physical exercises to keep patients engaged. Cleanliness is maintained through regular maintenance and cleaning. However, there are concerns about unfulfilled promises regarding transportation arrangements for shopping trips and inadequate storage space for personal belongings.

In summary, Consulate Health Care in Winter Haven has received a mix of positive and negative reviews from customers. While some praise the exceptional care provided during difficult times, others express dissatisfaction with neglectful incidents or lack of resources and staffing. It is important for individuals considering utilizing this facility's services to thoroughly research and evaluate their specific needs before making a decision.

Pharmacies

• Walgreens (0.4 miles)
• Winter Haven Hospital (1.6 miles)
• Walgreens (2.4 miles)
• Winn-Dixie (2.5 miles)
• Kay Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)

Places of Worship

• First Missionary Baptist Church (0.8 miles)
• Beymer Memorial United Methodist Church (1.6 miles)
• The Rock of Winter Haven (1.6 miles)
• Winter Haven Worship Center (4.5 miles)

Physicians

• Perwaiz H Rahim MD Pa (1 miles)
• Central Florida Health Care (1.1 miles)
• Gessler Clinic (1.6 miles)
• Kinder Clinic Pa (1.8 miles)
• The Barranco Clinic (1.9 miles)
• Pediatric Partners Of Winter Haven (1.9 miles)
• MyEyeDr (1.9 miles)

Cafes

• Baking Donuts Plus (1.4 miles)
• Starbucks (4.9 miles)

Hospitals

• Nierman Stephen Winter Haven Hospital Winter Haven (1.7 miles)
• Winter Haven Hospital Occupational Health (1.8 miles)
• Winter Haven Ambulatory Surgical Center (1.8 miles)
• Regency Medical Center (3 miles)
• Winter Haven Hospital Cath Lab (3.5 miles)
• Day Surgery Center (3.6 miles)
• Mpn Medical Center Dundee (6.5 miles)

Restaurants

• Dino's Drive In (1.7 miles)
• McDonald's (1.8 miles)
• Barrel 239 (2.2 miles)
• Egg Haven (2.3 miles)
• Old Man Frank's (2.4 miles)
• Cain's Snowballs (2.5 miles)
• Andy's Drive-In Restaurant (2.5 miles)

Transportation

• Bartow Municipal Airport-KBOW (7.2 miles)

Parks

• Lake Eva Park (7.6 miles)