Winter Haven Health And Rehabilitation Center
Save202 Avenue O Ne, Winter Haven, FL 33880
For more information about senior living options: (844) 490-3973
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This rehab facility delivers high-quality care, always with a huge smile on their faces. The OT and PT staff and the facility are very impressive. WHHR checks all the most important boxes pertaining to high-level acute skilled care. All staff members within their respective departments are highly educated and trained. The front office staff that greets visitors upon entering the facility are polite. The team is first-rate and very professional. Maiara did an amazing job providing school supplies and backpacks for the kids.
The facility is a terrible place and should be closed or investigated. The floor staff are rude and unprofessional, and the administration is unwilling to accept questions or offer assistance. The facility is always dirty and smells awful, even in the front waiting area. There is a pattern of neglect toward patients, with delays in basic care and declines in patients' conditions. The bathrooms and rooms show disrepair, with issues like holes in walls and lack of bed controls or call buttons. Meal service is poorly managed, with long delays and unhelpful staff during dining. Sentimental items or valuables reportedly disappear, indicating mismanagement or theft.The collection of reviews for this facility reads like a rollercoaster of experiences, with a clear pattern of serious concerns interspersed with occasional praise. A number of reviewers describe a care environment that feels unsafe or neglected, including reports of ADA-related accessibility problems, unaddressed basic needs, and episodes that in their view rose to the level of neglect. One reviewer notes immediate, concrete accessibility failures: "Rm. 109A. Restroom not ADA compliant. Commodes too low & handrails not in reach or too high." Another concerns the overall everyday adequacy of care, recounting that a family member placed there in 2017 was neglected to the point of hospitalization, and a more recent placement in 2025 declined rapidly enough to require readmission to the hospital within two weeks. Such statements set a grim baseline for the facility's safety and responsiveness in the eyes of these visitors.
Several reviewers mount a broad-based critique of the facility's environment and operations. Complaints span from cleanliness and odor to facility design and maintenance problems. Comments like "the facility is always dirty and the smell is awful even upon entering the front waiting area" and "holes in the walls of the rooms" paint a picture of a place that feels rundown and poorly maintained. There are also practical, day-to-day worries: in one case, a patient's dinner was delivered without drinks, and in another, bathrooms and room controls were described as malfunctioning or absent, complicating comfort and basic care. Taken together, these details contribute to a perception that the daily living conditions are not consistently aligned with expected standards of care.
The behavior and reliability of staff emerge as a dominant theme across many accounts. Some reviewers describe rude or disengaged staff, with phrases like "the floor staff is rude and unprofessional" and "8 out of 10 are horrible and do not attend to you." Several accounts emphasize poor communication and accountability, such as instances where staff fail to provide information or follow up with timely answers: "NO ONE EVER KNOWS ANYTHING? I don't know let me ask someone else and then they NEVER get back to you." Others highlight variability in the quality of care among staff, noting specific nurses or aides by name and contrasting negative interactions with occasional positive encounters. A few reviewers acknowledge helpful moments or competent care from particular therapists and nurses, and a couple of posts even praise specific staff members for their attentiveness and kindness.
Meal service and daily routines also come under harsh scrutiny. Multiple reviews describe inconsistent mealtime practices, delayed meals, and a lack of coordination between the kitchen and patient needs. Comments such as "the meal times are displayed on the wall in the dining room but meals are never given at that time" and "one time we waited 1 hour and a half for them to serve the food" illustrate a cadence that feels misaligned with residents' needs. Other inquiries about basic daily care - bathing schedules, timely changes, and medical follow-through - appear repeatedly, including a troubling report of unmet needs around bathing and skin infections that were not recognized or addressed promptly.
Despite the chorus of criticisms, there are pockets of praise and moments of reassurance among the reviews. A consistent thread of appreciation centers on the rehabilitation services, with some reviewers calling the therapists "great," and other posts highlighting dedicated and capable staff within OT and PT. A number of entries express gratitude for admissions processes and for certain staff members who delivered information and care in meaningful ways. In one notable counterpoint, a reviewer asserts that WHHR "checks all the MOST IMPORTANT boxes pertaining to high level acute skilled care" and that staff members are "highly educated and trained," capable of providing "ACCURATE INFORMATION promptly." These affirmations suggest that when care is well-coordinated and staff are engaged, the experience can be markedly better.
Interwoven with these evaluations are several warnings and cautionary notes that are hard to ignore. One reviewer recounts a theft of sentimental items, specifically "a set of old books that my grandmother would love to read," which apparently disappeared after a move within the facility. The same review calls the establishment a "phasad" and cautions others not to bring valuables. There is also a lengthy, emotionally charged testimonial describing ongoing neglect, infection, and a sense that the institution's management is complicit or at least dismissive in addressing patient needs. A few posts reflect optimism about community engagement and marketing efforts, praising efforts by staff like Maiara and Jessica who organized back-to-school initiatives and other outreach activities, underscoring that staff dedication can extend beyond clinical care into community involvement.
Overall, the impression across the majority of reviews is mixed-to-negative, with a strong emphasis on safety concerns, cleanliness, and inconsistent staff responsiveness. Several commenters call for closer scrutiny or intervention, and some advocate for vigilance from families who must monitor care closely and visit frequently. Yet embedded within the negativity are examples of competent care, particularly in rehabilitation services, and recognition of certain staff members who go above and beyond. The divergent experiences suggest a facility that has the potential for high-quality care in controlled conditions but fails to consistently deliver that standard across the board, leaving families torn between frustration and hope as they navigate difficult decisions about their loved ones' care.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Winter Haven Health and Rehabilitation Center in Winter Haven, FL is an assisted living community that offers a wide range of amenities and care services to its residents. With a focus on providing comfort and convenience, this community ensures that seniors have everything they need to live a fulfilling and enjoyable life.
The community boasts various amenities, including a beauty salon for residents to indulge in some pampering, cable or satellite TV for entertainment, and a computer center for those who want to stay connected. Community operated transportation is available for residents to easily access local events and attractions. For those who enjoy physical activity, a fitness room is available on-site. The fully furnished living spaces provide a cozy and comfortable place for residents to relax and unwind.
Winter Haven Health and Rehabilitation Center also offers numerous care services to ensure the well-being of its residents. This includes 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers. Medication management is provided by trained staff members who ensure that residents receive their medications on time. A mental wellness program is offered to support the emotional health of residents.
Dining at this assisted living community is tailored to meet each individual's needs, including special dietary restrictions. Residents can enjoy delicious meals prepared by the skilled kitchen staff in a restaurant-style dining room.
Engaging activities are an important aspect of life at Winter Haven Health and Rehabilitation Center. With concierge services available, residents have access to personalized assistance in planning their day-to-day activities. Fitness programs are offered to promote physical activity among residents, while planned day trips allow them to explore the surrounding area. Resident-run activities provide opportunities for socialization within the community, while scheduled daily activities keep residents entertained.
The location of this community offers convenience with two cafes nearby for casual dining options, nine pharmacies ensuring easy access to medications, and multiple physicians in close proximity for medical care. Additionally, there are numerous restaurants nearby for dining out, places of worship for spiritual needs, and hospitals for any medical emergencies.
Winter Haven Health and Rehabilitation Center is dedicated to providing a comfortable, supportive, and enriching environment for seniors in Winter Haven, FL. With its array of amenities and care services, it strives to meet the unique needs and preferences of each resident while promoting their overall well-being.
Winter Haven Health And Rehabilitation Center is located at 202 Avenue O Ne, Winter Haven, FL 33880 in Polk County, Florida
Winter Haven Health And Rehabilitation Center on seniors.fyi includes 8 photos including images showing interior, healthcare, assistance, bright lighting, rehabilitation, caregiver, building, outdoor, and more.
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