Angels' House ALF Inc

Pros

• The staff at Angels Senior Living at New Tampa are incredibly accommodating, kind, and compassionate.
• The facility is beautiful, clean, and tastefully decorated.
• The team checks in on residents promptly when they miss meals, showing attentive care.
• The facility is well maintained and offers many activities for residents.
• Rebecca Perry is knowledgeable about dementia and elder care.
• Shawnette Moll and the Angels staff consistently go above and beyond for residents and families.
• Angels treats residents like family, providing peace of mind for loved ones.
• The move-in and transition process is handled with dignity and kindness by the entire team.
• Families receive heartfelt support and responsive care from management and staff.
• The staff communicate well with families, sharing updates and photos.
• The facility is safe and clean with strong COVID precautions, helping families feel at ease.
• Many reviewers would enthusiastically recommend Angels Senior Living in New Tampa to their loved ones.

Cons

• The management was described as the worst, with Medicaid billing not properly processed and funds taken from residents' bank accounts.
• The facility was labeled unorganized and understaffed, hiring underqualified staff and lacking complete training.
• It was alleged that a resident aide was allowed to administer medications without proper training or credentials.
• There was a claim that there is not enough competent staff to meet residents' needs.
• No one seemed to know anything about Medicaid billing, leading to financial confusion for families.
• There were references to behind-the-scenes issues and staff blaming others for mistakes and negligence.

Review

Angels Senior Living at New Tampa emerges in many families' stories as a place that feels like home for their loved ones. Across multiple accounts, the staff are repeatedly described as accommodating, kind, and deeply compassionate. Families note that when a resident isn't at meals or activities, there is almost immediate outreach to check in, which helps them rest a little easier knowing someone is looking after their parent or grandparent. The overall impression is that residents are treated with warmth and respect, with caregivers who go beyond the call to make sure each person feels valued and connected.

Several reviews highlight the facility's approachable, memory-care?oriented environment. Tour experiences led by Rebecca Perry describe a beautiful space that balances Assisted Living with dedicated Memory Care. Families praise the staff for attentiveness, the level of maintenance, and the variety of activities designed to engage residents. Rebecca's background in dementia and elder care is cited as a reassuring factor for families seeking specialized support, and the facility itself is consistently described as clean and well-decorated, contributing to a welcoming atmosphere.

Yet, not every story is without concern. A few reviews point to management challenges, particularly around Medicaid billing and financial questions. One family reports ongoing issues with Medicaid billing, describing monthly withdrawals from a bank account and a lack of clarity about what Medicaid pays versus what the facility bills. They express frustration about a perceived inability to obtain clear answers and criticize staffing levels as insufficient or inadequately trained to handle complex care needs. This contrast with the overwhelmingly positive remarks about care underscores the importance of transparent administration alongside compassionate caregiving.

Amidst the mix of praise and concern, there is a strong thread of gratitude for staff members who consistently go above and beyond. Several reviews single out Shawnette Moll and other teammates - Shawna, Kesha, Jackie, Sam, Melissa Reimert, and Shawnah Cox - for making a tangible difference in daily life. Stories abound of care that extends beyond routine duties: facilitating FaceTime with family, easing a sister through rehab and paperwork, and helping a mom or dad feel at home quickly after transitions. The regional director, managers, and frontline aides are frequently cited as sources of reassurance during moving-in processes and during difficult health changes.

Families repeatedly recount how moving into Angels was made easier by proactive, hands-on support. One reviewer describes a seamless transition handled with dignity and kindness, with staff addressing residents by name and ensuring every question was answered. Another account notes the regional director personally helping with packing, decorating rooms, and coordinating moving logistics, an gesture that underscores the level of personal care the team extends to families during critical moments. COVID precautions are also mentioned positively, with staff and administrators taking steps to protect residents while maintaining a warm, affectionate environment.

Across these narratives, the core experience that shines through is a deep sense of trust and appreciation for the people who care for loved ones. Families speak of clean, well-maintained facilities with pleasant scents and inviting spaces, where residents are treated with patience, respect, and genuine compassion. The sentiment is that Angels is more than a place to live; it's a community where caregivers become extended family, consistently dedicated to meeting medical, emotional, and daily living needs with thoughtfulness and grace.

Of course, some reviews call for improvements in administration and staffing consistency. A particular concern centers on how the organization handles training for those who administer medications or work in important health-support roles. A few families worry about gaps in training and supervision that could impact patient safety, emphasizing the need for ongoing, robust training and clear accountability. These critiques remind readers that while personal connections and daily warmth are abundant, ongoing organizational attention is essential to sustain trust and high standards across all areas of care.

Overall, the chorus of voices paints Angels Senior Living at New Tampa as a place where residents often thrive thanks to extraordinary, person-centered care. The most powerful affirmations come from families who feel their loved ones are seen, heard, and cherished by a dedicated team - especially by standout staff members who consistently make a difference in daily life, during transitions, or in moments of health change. While management and training considerations surface in some reviews, the prevailing message remains one of gratitude and confidence in a community that many families come to rely on for compassionate care, clean surroundings, and a sense of home away from home.

This part of Tampa, Florida offers a convenient and diverse range of amenities for seniors looking to settle in the area. With various dining options such as Zeko's Express Grill, Portillo's Hot Dogs, and Chick-Fil-A, delicious meals are always within reach. Transportation is easily accessible with train stations nearby, making it easier to get around town. Additionally, pharmacies like Walgreens and CVS provide easy access to healthcare necessities. For medical needs, reputable facilities such as Moffitt McKinley Outpatient Center and H Lee Moffitt Cancer Center are located within a short distance. For leisurely activities, parks like Grant Park and Rivercrest Park offer opportunities for outdoor relaxation. Places of worship like Grace Family Church cater to spiritual needs while cafes like Starbucks provide spaces for social gatherings. Overall, this area provides a well-rounded environment for seniors seeking a comfortable and convenient place to call home.

Restaurants

• Zeko's Express Grill (0.2 miles)
• McDonald's (0.3 miles)
• Chick-Fil-A (1.8 miles)
• McDonald's (2 miles)
• Portillo's Hot Dogs (2.1 miles)
• Shawarma Elshami (2.2 miles)
• Chick-Fil-A (2.3 miles)

Transportation

• Nairobi Train Station (0.4 miles)
• Stanleyville Train Station (0.6 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Winn-Dixie (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Moffitt McKinley Outpatient Center (1.3 miles)
• University Diagnostic Institute (1.9 miles)
• Children's Health Center (2.1 miles)
• Ambulatory Surgery Center - Tampa (2.8 miles)
• Medical Village Surgical Center (4.5 miles)
• Tampa Bay Cardi Ovascular (4.9 miles)
• ForCare Medical Center (5 miles)

Hospitals

• H Lee Moffitt Cancer Center (2.4 miles)
• Florida Hospital Tampa (2.9 miles)
• AdventHealth Tampa (2.9 miles)
• Florida Hospital Carrollwood (5.3 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.1 miles)
• Starbucks (4 miles)
• King State (4.6 miles)
• Panera Bread (5.9 miles)
• JW Marriott Market Cafe (6.4 miles)
• Starbucks | UT (6.5 miles)

Places of Worship

• Grace Family Church (3.8 miles)
• St Paul Catholic Church (5.7 miles)
• The River at Tampa Bay Church (6.9 miles)

Parks

• Grant Park (3.8 miles)
• Rivercrest Park (4 miles)
• McKay Bay Nature Park (5.5 miles)
• Curtis Hixon Waterfront Park (6.1 miles)