Integral Senior Care LLC

Pros

• The care staff, CNAs, and hospice at The Meadows in St. George, UT are exceptional.
• The corporate leadership and community leadership are top notch.
• ISL is by far the best senior living experience, with top-notch programming and wonderful people.
• The place is well kept, clean, and decorated beautifully.
• The staff is helpful and friendly.
• Best place to work.

Cons

• The reviewer calls ISL an absolute joke of a company.
• The facilities are described as mismanaged.
• They claim ISL raises prices randomly with no increase in service.
• There is no communication with family members when complications arise.
• The administration and directors are accused of lacking integrity and prioritizing business concerns over clients and caregivers.
• Valuable furniture and pictures were allegedly taken and never returned after the mother's death.
• The onsite director gave inconsistent excuses and showed disrespect, including the remark "I am not your storage facility."
• The complaint process involved months of broken promises and being shuffled between representatives.
• The stolen items are described as costly to replace and a source of emotional distress and memory loss.

Review

The collection of reviews on ISL presents a striking contrast between praise for the people who provide hands-on care and frustration with the organization's administration. Several commenters are quick to credit the frontline staff, especially in The Meadows in St George, Utah. They describe CNA's and hospice workers as exceptional and caring, noting that the high quality of daily care is what most folks value about the facility. In these accounts, the kindness, professionalism, and dedication of the caregiving team stand out as a bright spot in an otherwise mixed assessment of the organization.

However, alongside that admiration for caregivers runs a persistent critique of management and business practices. Reviewers allege that facilities overseen by ISL are mismanaged, with operations marred by abrupt price increases that are not accompanied by improved services. They also flag a lack of communication with family members during difficult or complicated situations, suggesting that families are kept in the dark at critical times. This tension - excellent in-care experiences paired with concerns about pricing and transparency - appears repeatedly in the feedback.

One of the most detailed and emotionally charged portions of the feedback centers on a specific, deeply painful incident. After the reviewer's mother passed away in August 2022, the family arranged to move her belongings to a storage facility. Before the movers could arrive, the reviewer discovered that some of the mother's most valuable items had been taken and never returned. The on-site director offered various excuses, and the reviewer felt disrespected with a blunt assertion that the facility was not a storage facility. The grievance escalated through multiple levels of administration, up to the owner in Carlsbad, but the reply from the company was described as three months of broken promises and evasive communication. The reviewer characterized the experience as manipulative, draining, and a painful breach at a time when the family was trying to close a difficult chapter and preserve memories. The sense of lost keepsakes and the feeling that the organization did not acknowledge or take responsibility for the theft left a lasting negative impression.

In contrast to the negative account of administration, some reviewers separate leadership performance from the care you receive on the floor. A number of comments praise the corporate and community leadership as top-notch, suggesting that ISL's high-level direction and community initiatives are strong. This viewpoint implies a divide between how the organization is run at the top and how the day-to-day experience unfolds for residents and their families. The discord between these two dimensions - sound leadership in theory and problematic experiences in practice - appears to be a recurring theme in the feedback.

Amid the mixed reviews, there are also clearly positive perspectives that present ISL as an overall excellent option. A reviewer asserts that ISL is "by far the BEST senior living experience," highlighting top-notch programming and a supportive, friendly staff. This voice recommends ISL communities for both living and employment, signaling confidence in the organization's offerings and its potential as a workplace environment. The praise suggests that when the right people and programs are in place, ISL delivers a highly favorable experience.

Additional comments underscore the tangible, everyday aspects that shape impressions of the facilities. Reviewers describe well-kept, clean, and aesthetically pleasing environments, noting that the facilities are decorated with care. Safety and health protocols are visible too, with routine check-ins at the front desk, temperature screening, and mask requirements for both staff and guests. These details contribute to a sense of order and safety, which some readers tie to a positive overall impression of the living spaces.

Finally, there are brief, hopeful signals from some reviewers who simply state that ISL is a great place to work. The brief notes about employment reflect a belief that, despite the criticisms voiced by residents' families, the organization can offer meaningful, rewarding work for those who are part of the team. In short, the reviews collectively portray ISL as a company capable of delivering excellent in-facility care and positive workplace experiences, while also grappling with serious concerns about administration, communication, and accountability that can profoundly affect families during difficult times.

This area of Tampa, Florida offers a convenient and diverse range of amenities for senior living. With several restaurants nearby including Zeko's Express Grill, McDonald's, Chick-fil-A, and Shawarma Elshami, residents have plenty of dining options to choose from. Transportation is easily accessible with Nairobi and Stanleyville Train Stations close by. Numerous pharmacies are also in the vicinity such as Walgreens, CVS Pharmacy, and Winn-Dixie for any medical needs. For healthcare services, there are several physicians' offices in the area including Moffitt McKinley Outpatient Center and Children's Health Center. Hospitals like H Lee Moffitt Cancer Center and AdventHealth Tampa provide quality medical care. Additionally, seniors can relax and enjoy nature at nearby parks like Grant Park and Rivercrest Park or socialize at cafes such as Starbucks or King State. Places of worship like Grace Family Church and St Paul Catholic Church offer spiritual opportunities for residents. Overall, this part of Tampa provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Restaurants

• Zeko's Express Grill (0.4 miles)
• McDonald's (0.6 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (1.8 miles)
• Shawarma Elshami (1.9 miles)
• Chick-Fil-A (2 miles)
• McDonald's (2.1 miles)

Transportation

• Nairobi Train Station (0.6 miles)
• Stanleyville Train Station (0.8 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Winn-Dixie (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.8 miles)

Physicians

• Moffitt McKinley Outpatient Center (1.2 miles)
• Children's Health Center (1.8 miles)
• University Diagnostic Institute (1.9 miles)
• Ambulatory Surgery Center - Tampa (2.7 miles)
• Medical Village Surgical Center (4.9 miles)
• ForCare Medical Center (5.2 miles)
• Tampa Bay Cardi Ovascular (5.3 miles)

Hospitals

• H Lee Moffitt Cancer Center (2.4 miles)
• AdventHealth Tampa (2.8 miles)
• Florida Hospital Tampa (2.8 miles)
• Florida Hospital Carrollwood (5.7 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.5 miles)
• Starbucks (3.7 miles)
• King State (4.8 miles)
• Panera Bread (6.3 miles)
• JW Marriott Market Cafe (6.6 miles)
• Starbucks | UT (6.8 miles)

Places of Worship

• Grace Family Church (3.4 miles)
• St Paul Catholic Church (6 miles)
• The River at Tampa Bay Church (6.6 miles)

Parks

• Grant Park (3.8 miles)
• Rivercrest Park (4.3 miles)
• McKay Bay Nature Park (5.7 miles)
• Curtis Hixon Waterfront Park (6.4 miles)