Johnson's Family In Hm Care in Jacksonville, FL

Pros

• The apartment has great views, is very clean, and feels quiet.
• The complex is described as a wonderful place to live with friendly neighbors.
• The office staff are helpful, with Selena assisting and maintenance being respectful.
• Staci, the property manager, is absolutely wonderful and genuinely cares about the community.
• The complex is family-friendly and feels safe, with a welcoming atmosphere.
• There is a delicious juice bar and the complex is animal-friendly.
• Some units have been remodeled and look better than older models.

Cons

• Residents hate living there due to roaches, rats, and mold infestations.
• The front office reportedly never answers the phone, leaving residents without help.
• Maintenance requests take months to fulfill and mold problems often go unaddressed.
• The security is a hot mess, with reports of harassment and unprofessional conduct.
• The area is depicted as unsafe, with shootings, robberies, and heavy police presence.
• Mice and roaches infest the apartments, making it an unsafe living environment.
• One reviewer describes the place as a jail where authorities “inspect” residents.
• Several reviews warn that the complex is not safe for children and advise staying away.

Review

This community is best suited for families and individuals who prize affordability and urban proximity over pristine safety and consistent maintenance. It may appeal to residents who can tolerate persistent pest issues, mold concerns, and uneven office responsiveness in exchange for the lowest possible rent. It is not recommended for seniors who require daily care, caregivers who need reliable support, or anyone who expects a quiet, predictable environment. For decision-making purposes, the critical question is whether risk tolerance and cost savings can realistically outweigh ongoing health and safety concerns. If the answer leans toward safety, cleanliness, and dependable service, stronger alternatives should be pursued.

On the upside, a few reviews point to attractive apartment interiors or remodeling in some units and the allure of pleasant views. A sliver of residents recalls courteous interactions with certain office staff and a few moments of neighborly camaraderie in shared spaces. There are mentions of social rhythms and a sense of community that, in calmer times, could translate to a livable atmosphere. These positives indicate that the physical space can be comfortable and that, with reliable management, a convivial vibe is possible. The problem is that these features are not reliably sustained in day-to-day operations, leaving a sizable gap between potential and reality.

The dominant drawbacks overwhelm any perceived upside. Pest infestations, roaches, mice, and even rats, surface repeatedly in the reviews, with mold lingering in some units and remediation frequently described as slow or ineffective. Maintenance requests are portrayed as months-long or repeatedly deferred, and front-office accessibility is inconsistent, with calls often going unanswered and staff frequently unavailable. Safety concerns echo through multiple posts, including references to neighborhood crime, gun activity, and a general sense of unease that translates into a perpetual fear for residents and their visitors. Shared areas suffer from cleanliness lapses and occasional theft, further eroding trust in the environment. Taken together, the risks create a daily reality that is hard to reconcile with senior living needs.

Do the pros offset the cons? In practical terms, they rarely do enough to justify staying for most families seeking assisted living support. The appeal of lower rent and occasional amenity positives cannot compensate for ongoing pest problems, mold exposure risks, maintenance delays, and palpable safety concerns. When issues are manageable, a certain vibrancy can emerge, but the constant interruptions, unit-to-unit variability, sporadic management responsiveness, and the sense that problems persist, undercut any real value. For an aging adult or a family counting on stable caregiving, the mismatch between what is promised and what is delivered becomes a decisive deal-breaker. The limited comfort offered by aesthetics, convenience, or neighborhood buzz is insufficient to counterbalance the pervasive quality and safety gaps.

Those who should definitely consider alternatives are seniors and families with medical or daily living needs, mobility limitations, or a preference for predictable, tightly managed environments. If ongoing pest control, reliable housekeeping, transparent maintenance timelines, and visible security are non-negotiable, move toward communities with documented pest-management programs, proactive mold remediation, and 24/7 on-site management. In Jacksonville, prioritize options with strong resident satisfaction on safety, consistent repairs, and a track record of clean common areas. Request references, tour multiple properties, and insist on speaking with current residents about response times and the honesty of management about issues.

The bottom-line guidance is straightforward: this is not first-choice for families weighing assisted living options. The cost lure is real, but the cumulative impact of infestations, mold, maintenance delays, and safety concerns tends to erode the value quickly. If budget constraints demand careful consideration, balance savings against the potential for ongoing stress and health risks. To make an informed decision, conduct thorough diligence: request pest-control logs, mold remediation histories, and maintenance-response data; tour during different times of day to gauge office availability; talk to several residents about consistency of repairs and safety; and verify there are clear escalation paths for urgent issues. If the answers skew toward sustained responsiveness and a clean, secure environment, pivot to alternatives that deliver measurable reliability and peace of mind.

Pharmacies

• Walgreens (1 miles)
• Walgreens (2 miles)
• Walgreens (3.1 miles)
• Walgreens (4.1 miles)
• Walgreens (4.4 miles)
• Duval Pharmacy (4.5 miles)
• Walgreens (4.5 miles)

Hospitals

• UF Health of Jacksonville (2.1 miles)
• UF Health Jacksonville Towers (2.3 miles)
• Childrens Medical Services (2.8 miles)
• Ascension St Vincent's Riverside (4.6 miles)
• Baptist Primary Care (7.3 miles)
• Brooks Rehabilitation Hospital (7.6 miles)

Restaurants

• McDonald's (2.4 miles)
• Strings Sports Brewery (2.6 miles)
• Fred Cotten's Landmark BBQ (2.9 miles)
• Uptown Kitchen & Bar (2.9 miles)
• Bellwether (3.5 miles)
• BurgerFi (3.5 miles)
• Nacho Taco (3.9 miles)

Places of Worship

• Allen Chapel Ame Church (3.2 miles)
• Riverside United Church of Christ (4.3 miles)
• Faith Baptist Church (5.3 miles)
• West Jacksonville Baptist Church (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (6.7 miles)

Physicians

• Jax Vision Care (3.4 miles)
• Carithers Pediatric Group (4.1 miles)
• Family Care Partners (4.2 miles)
• Hortencia Espino, MD (4.2 miles)
• Coastal Spine and Pain (4.3 miles)
• Cardinal Health (4.3 miles)
• Jacksonville Pediatrics (4.3 miles)

Cafes

• European Street Cafe (4.4 miles)
• European Street Cafe (4.8 miles)
• Starbucks (4.9 miles)
• Southern Grounds (5 miles)
• Casbah Cafe (5.5 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.7 miles)

Parks

• Riverfront Park (4.9 miles)
• Adams Park (5.2 miles)
• Cortez Park (7.1 miles)