Johnson's Family In Hm Care

Pros

• The complex is described as a wonderful place to start a family, with frequent fireworks and strong security.
• Several reviewers praise the office staff as beautiful and respectful, who care about the community.
• One reviewer highlights a delicious juice bar and notes the property is animal-friendly.
• Staci, the property manager at Hilltop Village Apartments, is described as absolutely wonderful and caring.
• A reviewer recalls friendly neighbors who welcomed them and offered food and guidance around the complex.
• A long-time resident says they loved living there for years and that the community showed them much love.
• Noting improvements, a reviewer mentions that the apartments were cleaned up and look good.
• A reviewer reports no rats or mice since moving in, describing the place positively.
• The reviews describe the area as a lovely, safe place to raise a family.
• Residents mention enjoyable fireworks shows and a positive social atmosphere.

Cons

• The reviewer says the place is terrible and they hate living there.
• The reviewer alleges the police act like a gang, detaining someone on a scooter and then releasing him.
• The reviewer reports the front office never answers the phone and staff are rarely available.
• The reviewer warns of mice and roaches, describing the pest problem as severe.
• The reviewer describes the property as "a jail" where inspections are frequent.
• The reviewer characterizes the environment as "hell on earth."
• The reviewer states it is extremely unsafe, citing gun violence and crime, and would not recommend living there.

Review

The reviews paint a wildly uneven picture of life at this Jacksonville complex, a place where daily life can feel like a jumble of extreme highs and crushing lows. Some residents describe a community that feels like home, full of life and stories, while others lament danger, neglect, and a pervasive sense of fear. The range is remarkable: vibrant memories and affectionate nostalgia sit alongside real concerns about safety, maintenance, and health hazards. Taken together, these voices reveal a place that is at once a sanctuary for some and a hazard for others.

On safety and crime, the messages are deeply mixed. A number of posts skew toward despair: "hell on earth," "terrible," and warnings about the environment becoming dangerous for families. Several residents recount frightening encounters with law enforcement and crime, including claims that police acts are uneven or even intimidating, with one user saying police feel more like a gang and another noting a confrontation involving a scooter "pull over" that ended with the officer letting the person go. There are also stark reminders of the surrounding risks: repeated mentions of gunfire, people armed in public spaces, and a general sense that danger can erupt quickly. Yet embedded in these warnings are moments of reassurance for some, with others insisting the area can be safe, especially for families, when certain conditions are met and neighbors look out for one another. The atmosphere thus oscillates between threat and respite, depending on who is telling the story and when.

Management and maintenance emerge as a major point of contention. Several posts blame the front office for unresponsiveness, noting that calls go unanswered for days and that staff are frequently "on break" or in meetings when residents need help obtaining applications or information. In contrast, there are shining moments about individual staff members who make a positive difference; for example, one review highlights Staci, described as "absolutely wonderful," who genuinely cares about the community. Still, the prevailing sentiment for many is frustration with slow or absent maintenance, with complaints about tickets taking months to resolve and apartments not meeting basic expectations. The tension between occasional, personal acts of kindness from a few staff members and a broader pattern of neglect creates a complicated memory of management that can feel simultaneously hopeful and exhausting.

Pest and sanitation issues thread through many experiences, sometimes as a casual nuisance and other times as a major disruption. A consistent refrain is the presence of mice, roaches, and even rats, with some residents reporting a dramatic infestation on moving in - plus a gut-wrenching anecdote about a cabinet-staring giant rat that disrupts a night's routine. In several accounts, efforts to control pests appear to wax and wane: one resident claims a period of relief with no rats after moving in, while others recount persistent or recurring pest problems that make daily life uncomfortable, even unsafe, especially for families with children. One entered tale even credits a feral cat brought from the dumpster area with reducing the rat population, a vivid, improvised solution that underscores how residents improvise in the face of systemic shortcomings.

The community's cultural fabric is equally mixed, shaped by shared memories and a heavy dose of local flavor. Some posts celebrate a sense of belonging, with vivid references to friends, neighbors, and moments of communal joy - stories about playing basketball, making friends, and even enjoying fireworks shows that feel almost like neighborhood rituals. Others lean into the darker side of the local scene, peppered with references to well-known local rap figures and intertwined with descriptions of neighborhoods historically tied to particular music and street culture. There are affectionate recollections - memories of friends, tag-team tag games, and communal slang - that give the place a distinct identity. Yet this same cultural energy sometimes borders on the controversial or hazardous, as discussions of "ATK," "Ksoo," and "bibby" imagery mingle with warnings about real-world violence and law enforcement.

Drug activity and illicit economy make appearances as well, coloring how some residents experience daily life. Several posts mention drugs in a way that signals a lived reality for some: mentions of "Molly heads," "Fetty," a "plug," and references to a market cornered on certain goods. Fireworks, late-night activity, and even casual references to "yard" spaces for a low price appear in tandem with these comments, painting a picture of a neighborhood where illegal economies and street culture are inseparable from ordinary routines. In some moments, this atmosphere is described in almost humorous terms - fireworks lighting up the night as a kind of community spectacle - while in others it contributes to real fear, especially for families and those new to the area who worry about safety and stability.

Among all the anecdotes, personal experiences vary dramatically from one resident to the next. A few stories celebrate the complex as a place of welcome and warmth - the kinds of experiences that make people feel settled, speak highly of remodeled units, and recall friendly neighbors who share meals or lend a hand. Others describe a sense of being overwhelmed by crime, pests, noise, and the sense that the place operates as a kind of social or physical trap, where one bad night or one slow maintenance response can redefine an entire living experience. There are even moments of irony and levity, with residents joking about the neighborhood's notoriety, or referencing pop culture figures as part of everyday life, which underscores how intertwined the place has become with broader cultural currents.

Taken together, these narratives reveal a place of striking paradoxes: a locale that can feel like a home, a sanctuary, and a community in one breath, and in the next a site of danger, neglect, and decay. For some, the memories of fireworks, camaraderie, and family life provide a counterbalance to the problems they face; for others, the combination of pests, unresponsive management, and the palpable sense of threat makes home feel unstable or unreachable. If you're considering a move here, the stories suggest you should prepare for a spectrum of realities - to listen to neighbors, inspect pest control history, ask pointed questions about maintenance timelines, and weigh your tolerance for noise, security presence, and the surrounding culture. This is a place where life is intensely lived, with both bright moments and serious challenges coexisting in the same block.

Pharmacies

• Walgreens (1 miles)
• Walgreens (2 miles)
• Walgreens (3.1 miles)
• Walgreens (4.1 miles)
• Walgreens (4.4 miles)
• Duval Pharmacy (4.5 miles)
• Walgreens (4.5 miles)

Hospitals

• UF Health of Jacksonville (2.1 miles)
• UF Health Jacksonville Towers (2.3 miles)
• Childrens Medical Services (2.8 miles)
• Ascension St Vincent's Riverside (4.6 miles)
• Baptist Primary Care (7.3 miles)
• Brooks Rehabilitation Hospital (7.6 miles)

Restaurants

• McDonald's (2.4 miles)
• Strings Sports Brewery (2.6 miles)
• Fred Cotten's Landmark BBQ (2.9 miles)
• Uptown Kitchen & Bar (2.9 miles)
• Bellwether (3.5 miles)
• BurgerFi (3.5 miles)
• Nacho Taco (3.9 miles)

Places of Worship

• Allen Chapel Ame Church (3.2 miles)
• Riverside United Church of Christ (4.3 miles)
• Faith Baptist Church (5.3 miles)
• West Jacksonville Baptist Church (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (6.7 miles)

Physicians

• Jax Vision Care (3.4 miles)
• Carithers Pediatric Group (4.1 miles)
• Family Care Partners (4.2 miles)
• Hortencia Espino, MD (4.2 miles)
• Coastal Spine and Pain (4.3 miles)
• Cardinal Health (4.3 miles)
• Jacksonville Pediatrics (4.3 miles)

Cafes

• European Street Cafe (4.4 miles)
• European Street Cafe (4.8 miles)
• Starbucks (4.9 miles)
• Southern Grounds (5 miles)
• Casbah Cafe (5.5 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.7 miles)

Parks

• Riverfront Park (4.9 miles)
• Adams Park (5.2 miles)
• Cortez Park (7.1 miles)