Overall Review of Johnson's Family In Hm Care
caveat
17 reviews mention this
Rodents and mold concerns
Multiple residents describe ongoing rodent and mold problems.
A recurring complaint is pests, with residents mentioning rats and mice showing up in apartments and infesting the property. Several reviews also reference mold issues that they felt were not handled well, including cases where maintenance only seemed to spray or use store-bought products. Some residents counter that conditions improved at least temporarily, describing fewer pests after certain actions or over time.
caveat
13 reviews mention this
Safety and violence worries
Safety concerns come up often in resident feedback.
Residents frequently describe unsafe conditions, including shootings and ongoing police presence. Even positive reviews often frame the community as only “safe” with strong security, while some others describe it as a place where violence is still part of daily life. A few reviews also acknowledge friendliness and community support, but the overall safety theme remains a major focus in the comments.
common
7 reviews mention this
Office and maintenance responsiveness
Residents mention both gaps and wins with office help.
Some reviews say the front office was hard to reach, including phone calls that went unanswered and staff not being available when people went in for applications. Others describe office staff as respectful and helpful, and mention being supported through the process of getting a place or resolving issues. Maintenance is also praised in a few comments as respectful and prompt, which contrasts with the accessibility complaints.
common
5 reviews mention this
Cleanliness, quiet, and updates
Some residents report quieter living and cleaner units.
A subset of reviews describe the apartments as clean, including comments about things feeling quiet or more peaceful. There are also mentions that apartments were cleaned and that some units were remodeled, which residents said improved how the space looked. One review even describes pests staying away for a period, while still acknowledging that insects could appear occasionally.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Jacksonville International (8 miles away)
Convenient location with easy access to parks, dining, pharmacies, doctors, hospitals, and places of worship.
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