1771 Edgewood Avenue W, Jacksonville, FL 32218
For more information about senior living options: (866) 208-4318
Overall Review of Edgewood Nursing Center
Pros
It is a great place for long-term care.- The staff is very professional and friendly.
- It is highly recommended.
Cons
They describe the place as awful and claim there is no love for Jesus or His creations.- They accuse staff of treating residents badly, and say they are glad a relative left.
- They warn others to avoid the facility and urge readers to do their own research.
- They say CNAs speak disrespectfully, neglect residents, and spend too much time on their phones.
- They report theft of residents' money and belongings, with residents given only about five dollars a week to spend.
- They claim the facility violates patient rights and Medicare rules, with minimal contact and no doctors involved.
- They allege forged signatures on banking documents and illegal requests, threatening to report the facility.
- They note linen shortages, poor cleanliness, bad odors, inadequate feeding for residents who can't feed themselves, and an unprofessional front office that treats people poorly.
Review
Edgewood Nursing Center in Jacksonville is best suited for families that must balance budget with a willingness to supervise care closely. It can deliver steady, passable basic nursing support on days when the staff is present and reasonably engaged, but the overall care hinges on vigilant advocacy from loved ones or a trusted representative. This is not a facility for residents who require consistent, high-touch medical management or for families counting on uniform quality across shifts. For those who can invest the time to monitor care, ask hard questions, and demand clear accountability, Edgewood can be workable on a tight calendar.
Careful consideration should prompt alternatives for families facing more demanding needs or concerns about governance. Several accounts describe poor treatment, unprofessional attitudes, and breaches of patient rights, including distrustful or secretive handling of finances and limited medical oversight. There are warnings about theft and inadequate supervision, with some families feeling the environment is unsafe or disrespectful. For elders with cognitive impairment, advanced medical needs, or a priority on consistent relational care, other facilities with stronger staffing controls, transparent billing, and robust physician involvement are likely to be better long-term choices.
On the bright side, there are traces of professionalism and courtesy from some caregivers who are described as friendly and capable. A subset of staff delivers the kind of attentive routine that makes daily life bearable and predictable for residents, and at times a facility can feel orderly and respectful. Those moments prove that Edgewood can work when a center commits to stable staffing patterns, reliable supervision, and real commitment to resident dignity. Yet these positives are not guaranteed and appear episodically, which limits their value for families weighing safety and consistency.
The core concerns, however, loom larger. Reports of minimal interaction with residents, infrequent physician contact, and questionable administrative practices undermine trust. Accounts of personal belongings going missing, inadequate linens, odors, and residents not being fed properly point to deeper problems with housekeeping, food service, and accountability. When many reviews point to patient rights violations or financial improprieties, the risk to vulnerable elders rises sharply. In this climate, even a few days of good care can be overshadowed by repeated lapses that affect safety, dignity, and overall well-being.
Families evaluating Edgewood should insist on concrete assurances before placement. A thorough tour should focus on cleanliness, meal service, and observed caregiver interactions; request a clear plan for medical oversight, including doctor rounds and timely updates; review the latest complaint history and any state inspections; verify billing practices and the protections in place for patient funds; and secure a written commitment to daily engagement and responsive communication. If the answers feel fragmented, inconsistent, or defensive, or if the facility cannot demonstrate sustainable staffing and governance, the prudent path is to look at other options.
Bottom line: Edgewood Nursing Center offers a mixed proposition that may satisfy families who can actively supervise and tolerate variability in care in exchange for potential affordability and intermittent professionalism. For anyone prioritizing steady, respectful care with rigorous medical oversight and transparent, well-enforced policies, alternatives are strongly advised. The cautious approach is to visit multiple facilities, compare staffing, care plans, and oversight mechanisms, and place a formal performance watch on whichever choice is made. If Edgewood is chosen, couple the placement with a documented advocacy plan, scheduled care reviews, and a clear escalation route to address concerns promptly.
60 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Jacksonville International (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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