Summer Brook Health Care Center
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5377 Moncrief Road, Jacksonville, FL 32209
For more information about senior living options: (844) 490-3973
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CNA Sessions, Speech Therapist Alex, and Nurses Kahlia and Millie have been a blessing for the patient's care, and Dr. Olivia is amazing. They are all angels in scrubs. The front desk administrators are friendly and professional. A nurse's demeanor and professionalism made a meaningful impact. The nursing staff are all friendly. The facility has a warm setting with plenty of smiling faces, and the care is like family. The building is clean and secure, and the staff are helpful, professional, and friendly. Kiara is praised for going above and beyond, and Tara is described as a wonderful receptionist. The place is wonderful; the staff take pride in their work and show passion.
The nurses and CNAs are described as extremely rude and lazy, not wanting to work. They sit at the nurses' station on TikTok instead of caring for patients. They allegedly neglect basic care, with patients not bathed or repositioned and linens not changed. There is no respiratory therapist on staff despite trach patients being cared for. The rooms are outdated and dirty, with a strong, unpleasant odor. Nurses and CNAs are accused of ignoring urgent care needs and not turning patients as ordered. Specific staff are named as uncaring or mean, and the Director of Nursing is criticized for not caring. End-of-life care was mishandled, with no pain management and poor hospice coordination. Medications were delayed or not given, and there were post-discharge or posthumous billing concerns. The facility is described as needing inspection or shutdown, with strong warnings to avoid it.A wide range of experiences shapes the impression this facility leaves on families and patients. On one end of the spectrum, several reviews sing the praises of specific caregivers and clinicians who have made a meaningful difference. The CNA Sessions program, along with the care provided by Speech Therapist Alex and nurses Kahlia and Millie, is highlighted repeatedly as a blessing in a loved one's care. Dr. Olivia is described as amazing, and several reviewers say that those five individuals are "angels in scrubs" whose dedication stands out in a positive way. In a few accounts, the warmth and professionalism of staff at the front desk also stand out, contributing to a sense that, at least in some moments, the facility operates with kindness and competence. A number of visitors mention their loved ones receiving good meals, attentive assistance, and a general sense of being cared for when the right people were in charge of the patient's daily needs.
Yet the same facility is branded by many reviewers with the opposite impression, sometimes in the most alarming terms. A substantial cluster of comments alleges neglect and unsafe conditions that put patients at real risk. In these accounts, CNAs are accused of refusing baths and neglecting basic repositioning, hygiene, and linen changes. The complaints include claims that a patient almost died due to inaction or delays, that staff sit idly at the nurses' station, and that some nurses display rude or uncaring attitudes toward elderly residents. Several reviewers describe a culture where urgent needs are not promptly acknowledged, and where critical care steps - such as turning a patient as ordered, providing medications on schedule, or delivering necessary hygiene - are inconsistently performed or ignored. The accusation list includes not only neglect but also a perception that some staff do not want to work, and that certain nurses and CNAs are prone to disrespectful or dismissive behavior toward patients and families.
Other reviews zero in on the facility's operational gaps and safety concerns. Some accounts point to a lack of essential clinical staff, noting there is no respiratory therapist on site despite the presence of tracheostomy patients, and a sense that the nursing leadership is not responsive to patient needs. The building and rooms themselves are repeatedly described as outdated, dirty, or poorly maintained, with mentions of a "1950s look," smells that linger in the halls, and calls for better painting, decor, and sanitation practices. In several narratives, families feel compelled to intervene directly - bathing patients or changing linens themselves - because they cannot rely on the staff to do so promptly. The combined effect of these observations is a perception that the physical environment and the staffing model may be failing to meet basic standards of cleanliness and timely care.
There is also a tension between personal experiences and broader reputational signals. Some reviewers acknowledge improvement after prior concerns, noting that the facility seems better kept now than in February and that the staff can be personable, helpful, and professional in certain interactions. Others insist that despite occasional positive moments, serious problems persist, including complaints about communication gaps, inconsistent medication delivery, and even allegations of billing after a patient's death - an especially jarring accusation about end-of-life care and posthumous charges. Names surface repeatedly in negative contexts - individual nurses and aides are called out by families who feel unsupported, while a few staff members (such as Kiara, Tara, and a couple of others) are singled out for positive, compassionate behavior. This cycle of praise and blame underlines how volatile the facility's public image is, reflecting starkly different day-to-day realities for different people.
A particularly heavy thread runs through reviews detailing end-of-life experiences. One family recounts a mother with dementia who did not receive appropriate pain management, whose care plan was unclear, and whose hospice coordination was insufficient. The account describes distressing miscommunications, a perceived lack of empathy, and a sense that staff did not engage with the family in a timely or meaningful way even as their loved one declined. After the death, the same reviewer reports being charged for services, intensifying the sense of frustration and betrayal. Taken together, these narratives emphasize that, for some families, the facility's most intimate and vulnerable moments were marred by perceived neglect and administrative shortcomings, leaving a lasting impression of harm rather than care.
Overall, the reviews present a facility with a deeply divided public perception. For some patients and families, certain clinicians and caregivers deliver extraordinary kindness and clinical competence, transforming care experiences into meaningful, positive memories. For others, the facility is a place of alarm - where basic hygiene, timely care, and respectful treatment are not consistently ensured, where the building and environment feel neglected, and where serious concerns about safety and communication persist. The contrast between these two worlds suggests that experiences may vary widely by shift, unit, and individual caregiver, but it also signals the importance of careful oversight, transparent communication, and robust patient-centered protocols to bridge the gap between the best moments of care and the troubling ones.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Summer Brook Health Care Center is an exceptional assisted living community located in Jacksonville, FL. Our community is thoughtfully designed to provide a comfortable and enjoyable living experience for our residents.
At Summer Brook Health Care Center, we understand the importance of maintaining a sense of independence and individuality while also ensuring access to necessary care services. Our amenities are carefully chosen to enhance the quality of life for our residents. We have a beauty salon where residents can indulge in pampering and grooming services. The availability of cable or satellite TV ensures that residents can stay entertained and connected with the outside world. Our computer center allows residents to stay technologically savvy and engaged online.
We also offer various opportunities for socialization and relaxation. Residents can enjoy delicious meals in our elegant dining room with restaurant-style dining, where special dietary restrictions are taken into consideration. For fitness enthusiasts, we have a well-equipped fitness room where they can engage in exercise programs tailored to their needs. Our gaming room provides a space for recreation and friendly competition, while our small library offers a cozy reading nook for book lovers.
Outdoor spaces such as gardens enable residents to soak up the sunshine and enjoy nature. We also offer housekeeping services to ensure that residents have more time to relax and pursue their interests. The presence of private bathrooms provides convenience and privacy for our residents.
Apart from these amenities, we offer various care services that cater to the unique needs of our residents. With 24-hour call system and supervision, assistance with activities of daily living such as bathing, dressing, and transfers is readily available when needed. Our dedicated staff assists with medication management and prepares nutritious meals according to specific dietary requirements such as diabetes diet or special dietary restrictions.
In terms of transportation, we provide community-operated transportation for outings as well as transportation arrangements for non-medical purposes and doctor's appointments.
Our focus on overall wellness is reflected in our mental wellness program and wellness center which encourages residents to maintain a healthy and balanced lifestyle. We also provide Wi-Fi/high-speed internet for residents to stay connected and engaged.
Beyond the community, Summer Brook Health Care Center benefits from its convenient location with several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby. This ensures that our residents have easy access to amenities and services outside the community.
At Summer Brook Health Care Center, we strive to create a warm and vibrant community where our residents can thrive and live their best lives.
Summer Brook Health Care Center is located at 5377 Moncrief Road, Jacksonville, FL 32209 in Duval County, Florida
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California's Form 602A: An In-Depth Examination of Senior Care Assessment
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
The overview of blood pressure management for seniors emphasizes the importance of monitoring and interpreting blood pressure readings, noting that normal ranges can vary due to age-related factors and individual health conditions. It highlights tailored guidelines for systolic and diastolic levels, the necessity of early detection and consistent management to prevent serious health complications, and advocates for personalized care strategies that incorporate lifestyle changes and medication adherence.
Top Canine Companions for Older Adults
Dogs can greatly improve the lives of older adults by offering emotional support and encouraging physical activity, with factors such as size, temperament, and grooming needs being crucial in selecting a suitable breed. Senior dogs often make ideal companions for this demographic, promoting social connections and requiring care routines that align with seniors' capabilities.
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