NEW England Homecare
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136 Berlin Rd, Cromwell, CT 06416
For more information about senior living options: (844) 490-3973
New England Home Care has the potential to improve their scheduling and organization processes. There is an opportunity for New England Home Care to enhance the quality of caregivers they send to clients' homes. With some restructuring, New England Home Care could address client concerns more effectively in the future. Employee feedback on platforms like Glassdoor indicates a possibility for growth and improvement within the agency.
New England Home Care is described as unprofessional and disorganized. Clients reported being "lost" off the schedule multiple times without explanation. Aides frequently no-showed, leading to clients having to spend hours on the phone to resolve issues. The quality of individuals sent to clients' homes was deemed questionable. The agency is labeled as untrustworthy and irresponsible. There are concerns that similar problems likely happen to other clients as well. Employee reviews on Glass Door corroborate the negative experiences reported by clients.New England Home Care: A Comprehensive Review of Client Experiences
New England Home Care has drawn considerable criticism from clients regarding its professionalism and organizational capabilities. Despite being a relatively recent client of the agency, lasting less than a year, the array of issues experienced raises significant concerns about its operational practices and overall reliability. The problems began almost immediately, with the agency inexplicably losing track of their clients, leading to a troubling pattern that would persist throughout our association with them.
One of the most glaring issues reported by clients is the disorganization evident in New England Home Care?s scheduling process. On numerous occasions, clients found themselves ?disappearing? from schedules without notice or explanation. This alarming trend was not merely anecdotal; it repeatedly manifested in the form of aides failing to show up for scheduled visits. Such instances required affected clients to contact the agency directly?an often lengthy and frustrating ordeal that could consume hours on the phone just to receive an explanation or resolution. It became apparent that this lack of attention and organization reflected deeper problems within their administrative structure.
Moreover, these scheduling mishaps were not isolated events. Our experience revealed that such incidents occurred multiple times, particularly four distinct occasions where aides failed to arrive as expected. Each instance prompted immediate concern not only for our care but also raised questions about how often similar lapses might affect other patients relying on New England Home Care for support and assistance. The persistent nature of these errors led to speculation that disorganization was perhaps systemic rather than simply a matter of individual error.
Trustworthiness is another crucial factor when dealing with home care services, yet this agency raised red flags in this regard as well. The quality of caregivers dispatched to our home was described as questionable at best. Many clients reported feelings of discomfort with certain aides, which added an additional layer of stress during what is already a challenging time for families seeking home care support. A variety of employee reviews found on Glassdoor corroborated these sentiments, painting an unflattering picture regarding staff satisfaction and confidence in both their roles and their employer's operations.
The combination of unreliable scheduling and questionable caregiver quality paints a concerning portrait for anyone considering New England Home Care?s services for themselves or loved ones. For vulnerable populations requiring consistent treatment and assistance, such deficiencies can impact health outcomes significantly?not just convenience or peace of mind. Trusting caregivers enters into deeply personal spaces within individuals' homes; thus, any inconsistency or unreliability becomes magnified amid sensitive circumstances.
In light of our experiences over less than one year as clients and upon gathering evidence from numerous employee reviews pointing toward similar dissatisfaction among staff members, we cannot recommend New England Home Care without serious reservations. It is imperative for potential clients to be aware not only of our trials but also consider the broader implications inherent in selecting an agency marked by disorganization and untrustworthiness. We feel compelled to share our experiences widely in hopes that others may avoid repeating our mistakes while navigating what should be a supportive avenue during challenging times in their lives.
The NEW England Homecare in Cromwell, CT is a vibrant and convenient assisted living community offering a wide range of amenities and services to its residents. Situated in a peaceful neighborhood, this community provides easy access to various cafes, parks, pharmacies, physicians, restaurants, transportation options, and theaters.
Residents at NEW England Homecare can enjoy their mornings or afternoons exploring the nearby cafes where they can socialize with friends or family members over a cup of coffee or a delicious meal. For those who appreciate the beauty of nature, there are two parks within close proximity where residents can take leisurely walks, have picnics, or simply relax while enjoying the scenic surroundings.
Ensuring the well-being and convenience of its residents is a top priority at NEW England Homecare. With 10 pharmacies nearby, residents have easy access to medications and healthcare supplies. In addition, there are nine physicians in close proximity to provide medical care and support as needed.
When it comes to dining options, residents have a plethora of choices with 17 restaurants situated near the community. Whether craving local cuisine or international flavors, there is something for everyone's taste buds just around the corner.
Transportation needs are easily met with one transportation option available nearby. This makes it convenient for residents to attend appointments or explore different parts of Cromwell without any hassle.
For those who enjoy entertainment and cultural experiences, there is one theater conveniently located near NEW England Homecare. Residents can catch shows, movies, or performances without having to travel far from their home.
Overall, NEW England Homecare offers an enriching living experience for seniors with its array of nearby amenities and services. The community ensures that residents have everything they need within close reach while providing a comfortable and supportive environment that promotes independence and wellbeing.
This part of Cromwell, Connecticut is a vibrant and convenient area with a focus on providing essential services within close proximity. The neighborhood offers a variety of cafes, restaurants, pharmacies, physicians' offices, parks, theaters, transportation options, hospitals, and places of worship all within a few miles radius. With multiple Starbucks locations for coffee lovers, popular fast-food chains like Burger King and McDonald's for quick meals, and reputable healthcare facilities such as Middlesex Hospital Cancer Center and MidState Medical Center nearby, residents can easily access necessary amenities. The presence of parks like Sage Park and Maxwell Park also provides opportunities for outdoor recreation and relaxation. Overall, this area presents a well-rounded community that caters to the needs of seniors looking for a convenient and accessible living environment in Cromwell.
NEW England Homecare is located at 136 Berlin Rd, Cromwell, CT 06416 in Middlesex County, Connecticut
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