Respracare Lincare

Pros

• The reviewer praised the service as great and courteous and thanked the staff for their time.
• The reviewer had a good experience.
• The reviewer noted that the service is always on call and will come when called.

Cons

• They describe the company as dishonest and insensitive to patients' needs.
• They report being overcharged, including a $70 October refund, a $250 December charge claimed as a buyout they never authorized, and a $170 charge with no explanation.
• They consider the company scammers who overcharge due to limited competition for home oxygen care.
• They label the West Hartford location the worst, noting they hang up on callers and poor customer service.
• They accuse delivery staff of leaving oxygen tanks outside for an elderly person to carry in.
• They say the company is disorganized, with late deliveries, wrong addresses and numbers for months, and unkept promises.
• They state non-delivery forced cancellation of doctor appointments and highlight a lack of accountability.
• They share a negative CPAP experience where the machine did not work and there was confusion about returning it.

Review

There are several strongly negative messages about this home oxygen care provider, with criticism echoing across multiple reviews. The common thread is a sense of frustration, fear for vulnerable patients (especially seniors on oxygen), and a feeling that the company is disorganized, unresponsive, and uncaring. The West Hartford location is frequently singled out, but the complaints span the organization, from billing to deliveries to customer service. Across accounts, the tone is urgent and alarmed, and the language is blunt: "LINCARE SUCKS," "NEGATIVE ZERO STARS!!!!!!!!!!!," and "FRAUD ALERT!!!" appear in multiple posts, signaling a broad sense of distrust and dissatisfaction.

Billing issues stand out as a persistent and recurring theme. One reviewer recounts an October overcharge of $70 that was eventually refunded after raising the issue. In another case, December involved a $250 charge that was initially declined with the staff claiming the caller had requested to buy out the machine - an assertion the reviewer denies. A third account describes a $170 charge with no clear explanation after two phone calls, leaving the patient feeling misled and concerned about potential scams. Taken together, these stories paint a pattern of unexplained charges and difficulty getting straightforward answers, prompting accusations that customers should scrutinize their accounts closely.

Delivery problems and missed appointments amplify the sense of crisis and unreliability. A family member reportedly waited five days for portable tanks and had to cancel three doctor's appointments because of the non-delivery. In another thread, the driver reportedly told the customer he wasn't in the area that day, underscoring inconsistent service. Reviewers describe promises that never materialize and label the company as "unorganized" and consistently late, with a direct impact on patients' health and daily routines. The frustration is framed as not just inconvenient but potentially dangerous given the reliance on oxygen equipment.

Customer service quality is another major sore point. Several posts accuse the company of listing the wrong address and phone number for months, failing to take responsibility, and generally being unhelpful. One reviewer makes a pointed comparison to more trivial services, insisting, "Wake up this is peoples life you are dealing with not chocolate delivery." The repeated failures to correct basic information or provide timely assistance fuel a perception of neglect and irresponsibility, with many calling for accountability and change.

Safety, handling, and the treatment of vulnerable patients are highlighted in several remarks. There are specific complaints about delivery personnel leaving tanks outside for an elderly parent to carry indoors, which raises legitimate safety concerns. There is a broader sentiment that the company takes advantage of the limited options available for home oxygen care, with phrases like "they take advantage of the fact that there are not many other choices when it comes to home oxygen care." The overall tone in these passages is deeply concerned for patient welfare and resilience under ongoing service failures.

Not all remarks are entirely negative, however. At least one reviewer notes a positive aspect: "Always on call and will come when I call them." There is also a more nuanced note about CPAP equipment: "I had a good experience, but the CPAP machine did not work out for me." The reviewer describes some confusion about a friend supposedly returning a machine, and expresses intention to drop it off at the Cromwell office, indicating that, while not perfect, there are encounters with responsiveness and attempts at problem resolution.

Taken together, the collection of comments reads as a broad consumer warning. The strongest statements - "CONSUMERS BEWARE! FRAUD ALERT!!!," "The worst most terrible company ever," "NEGATIVE ZERO STARS!!!!!!!!," and "Promisses is all they give you; promises NOT kept!" - underscore a perception that the provider is failing to meet essential needs for vulnerable patients and could be exploiting the situation. The repeated references to the West Hartford location and other offices, coupled with claims of deceptive billing and unreliable service, contribute to a highly negative overall impression.

In sum, these reviews depict a company that many customers feel is poorly organized and unresponsive, with ongoing billing disputes, inconsistent deliveries, and insufficient care for seniors relying on oxygen equipment. The sentiment across accounts is strong and persistent: the service is unacceptable, risky for patients, and in need of major improvement. While a small minority note moments of responsiveness or positive experiences, the prevailing narrative centers on frustration, safety concerns, and a clear call for accountability.

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Provision State Coffee (3.5 miles)
• Perkatory Coffee Roasters (4.1 miles)
• Starbucks (4.1 miles)
• Panera Bread (6.2 miles)

Restaurants

• Burger King (0.4 miles)
• McDonald's (0.4 miles)
• Joe's Filling Station (1.3 miles)
• Chicago Sam's (1.5 miles)
• McDonald's (1.7 miles)
• Tavern on 3 (2.8 miles)
• Whole Donut (2.9 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.4 miles)
• The Stop & Shop Supermarket Company (1.7 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Medical Dermatology & Mohs Surgery Center (1.2 miles)
• Starling Physicians: Dermatology (2.4 miles)
• Bhawani S Ojha (3.6 miles)
• Community Health Center of Middletown (4.2 miles)
• Community Health Center (4.2 miles)
• Middlesex Family Practice (4.2 miles)
• Open Mri of Middletown (4.9 miles)

Parks

• Sage Park (1.9 miles)
• Maxwell Park (4.2 miles)
• Mill Pond Park (5.9 miles)
• Washington Park (6.5 miles)
• Stanley Quarter Park (6.9 miles)
• Hubbard Park (7.8 miles)
• Wolcott Park (8.5 miles)

Theaters

• Picture Show at Berlin (2.3 miles)

Transportation

• Amtrak (3.5 miles)

Hospitals

• Connecticut Valley Hospital (5.3 miles)
• Riverview Children's Hospital (5.9 miles)
• Family Birthing Center (6.5 miles)
• Newington Veterans Hospital (6.5 miles)
• MidState Medical Center (6.5 miles)
• Middlesex Hospital Cancer Center (6.5 miles)
• The Hospital of Central Connecticut Cancer Center (7.5 miles)

Places of Worship

• Jehovah's Witnesses (7 miles)