CPL Subacute, LLC

Pros

• The staff and administrators are very friendly and helpful.
• The nursing, medical staff, and social work are excellent.
• Rebekah Tosto is the best CNA, who is friendly, outgoing, and truly helpful to residents.
• From day one, the care has been outstanding.
• The nurses, doctors, aides, and the entire therapy department are top notch.
• The facility is clean, with attention to detail and excellent communication with families.
• Water's Edge is far superior for specialized rehabilitation.
• The Water's Edge team provides outstanding care to residents.
• The front desk staff are polite and helpful.
• The nurses are very caring.
• The service is excellent and the facility is a wonderful place to live.
• Alex, a new aide, was pleasant, attentive, and did a wonderful job on his third day.
• Chantel goes beyond for her residents, making them feel welcomed and comfortable.
• The facility is lovely, always clean and fresh smelling, with attentive, friendly, and caring staff.

Cons

• The reviewer felt Water's Edge did not provide the same level of care as Regency House.
• The reviewer described the first day as lacking basic needs (no water or food, oxygen off) and no welcome folder.
• The reviewer noted toiletries were missing from the room and that first-week menu items could not be selected.
• The first dinner was mushy meatloaf with green beans on a styrofoam plate, with no dessert or fruit.
• The reviewer observed the patient spent an entire day in bed and waited 4+ hours for PT, appearing exhausted.
• Weekend staffing relied on fill-in aides, suggesting inconsistency in care.
• A receptionist was described as rude to a caller, and there were communication gaps about stopping a diabetes medication.
• The reviewer wished their mom had gone to a different facility.

Review

Water's Edge emerges in these notes as a place that many families describe as welcoming, clean, and highly attentive to both the medical and emotional needs of residents. Several reviewers credit the staff and administrators with creating a consistently positive first impression and maintaining it over time. From the moment families arrive, they note polite front desk personnel, smooth check-in procedures, and a vibe of genuine care. The environment is repeatedly described as clean and fresh, with residents and visitors invited to feel comfortable and informed about what is happening with their loved ones. Overall, the tone across multiple messages is one of gratitude for the quality of care and the transparency of communication.

A standout theme is the quality of care delivered by the therapy and nursing teams. The rehabilitation department is repeatedly praised as top notch, with residents receiving dedicated PT/OT services, sometimes on weekends, which reviewers say makes a meaningful difference in recovery trajectories. Families emphasize thorough, ongoing communication from nurses, doctors, and therapists, and they highlight the consistency of care across shifts. The attention to every detail - whether it's coordinating assessments, care planning, wound treatment, or nutrition - helps families feel that their loved ones are receiving comprehensive, coordinated care. Social work also receives high marks for guiding families through transitions and ensuring that services align with each resident's needs.

Within the staff, specific individuals earn repeated admiration. Rebekah Tosto, a CNA, is singled out as exceptional - described as patient, friendly, and truly attentive to residents' needs, always with a smile. Other caregivers and aides are praised for their warmth and willingness to help, and the overall atmosphere is described as supportive and respectful. Several reviewers note the value of staff who go beyond the basics to assist families with small, meaningful gestures - like helping a resident with a phone, charging devices, or coordinating with family members to keep everyone informed. The list of names on the second floor demonstrates a broad, engaged team that residents and families feel they can rely on.

Family members who visit frequently speak of a familial, almost collaborative relationship with the care team. One reviewer describes spending 8 a.m. to 8 p.m. at the facility, witnessing how often staff check in on the resident and how the team communicates with family members to keep them apprised of progress and changes. There is a sense of continuity - across shifts and disciplines - from admissions to discharge planning - with people like Marianella in admissions and Deanna as discharge planner singled out for their roles in making transitions smoother. The impression is that Water's Edge operates as a cohesive unit, where departments collaborate to support healing, comfort, and dignity for residents and reassurance for families.

Care for residents with complex needs is another recurring strength. Reviewers caring for a spouse with advanced dementia and a feeding tube attest that the level of compassion and competence is remarkable. They describe being at ease during what is often a traumatic time, thanks to patient-centered care, clear and responsive communication, and a team that treats both patient and family with respect. The staff's proactive compassion - checking in frequently, coordinating with family, and ensuring that emotional needs are met in addition to physical recovery - helps families feel supported through the entire rehabilitation journey. This level of care is repeatedly framed as one of Water's Edge's defining virtues.

There are also voices that offer a more nuanced view, acknowledging that experiences can vary and that there is room for improvement in some areas. One reviewer who compared Water's Edge with Regency House (both under the same company) found Water's Edge lacking in several respects during a 4-week stay for their mother, especially at the start: inadequate attention to oxygen needs, missing basics like water, toiletries, and a welcome folder, and problems with menu choices and meal quality. They described delays in care, inconsistent weekend staffing, and a disconnect in communicating changes such as medication adjustments. This reviewer did note that a conference with administration led to noticeable improvements in the final week, including more active mobilization for PT, better bedside attentiveness, and a more engaged approach to discharge planning. They concluded with a cautious sense that, while Water's Edge can be strong, their personal experience varied and they would have preferred a different setting given their circumstances.

In sum, the collective feedback presents Water's Edge as a facility with many cherished strengths and a track record of delivering compassionate, thorough rehabilitation and supportive family engagement. The strongest praise lands on the therapy and nursing teams, the cleanliness and ambiance of the environment, and the exceptional care and warmth demonstrated by individual staff members, including a number of clearly named caregivers who go above and beyond. At the same time, the reviews acknowledge that experiences can differ from shift to shift and that there is value in continuing to improve areas such as initial onboarding, consistency of weekend staffing, and menu and meal service. When families seek a place that combines dedicated rehabilitation, clear communication, and a compassionate, family-centered approach, Water's Edge is frequently regarded as a strong choice, with many reviewers affirming their willingness to recommend it based on the substantial care their loved ones received.

This part of Middletown, Connecticut offers a convenient and bustling community with a variety of essential services nearby. There are several pharmacies within a short distance, making it easy to access medication and healthcare needs. A range of dining options, from fast food to casual dining, are available for those looking to enjoy a meal out. Nearby physicians and healthcare facilities provide accessible medical care for residents. Additionally, the area boasts several parks for outdoor recreation and relaxation, as well as hospitals within a reasonable distance for any emergencies or specialized care. The presence of cafes and theaters offer opportunities for leisure and entertainment, while transportation options like Amtrak make it easy to explore the surrounding areas. Overall, this neighborhood provides a well-rounded environment for senior living with various amenities and services readily available.

Pharmacies

• Walgreens (0.5 miles)
• The Stop & Shop Supermarket Company (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.8 miles)

Restaurants

• Joe's Filling Station (0.5 miles)
• McDonald's (0.6 miles)
• Chicago Sam's (0.8 miles)
• McDonald's (1.5 miles)
• Burger King (1.5 miles)
• Athenian Diner Restaurant (2.7 miles)
• McDonald's (2.8 miles)

Physicians

• Medical Dermatology & Mohs Surgery Center (0.6 miles)
• Community Health Center of Middletown (2.5 miles)
• Middlesex Family Practice (2.5 miles)
• Community Health Center (2.5 miles)
• Starling Physicians: Dermatology (3.1 miles)
• Open Mri of Middletown (3.2 miles)
• Radiologic Associates (3.2 miles)

Cafes

• Starbucks (1.6 miles)
• Perkatory Coffee Roasters (2.4 miles)
• Starbucks (2.8 miles)
• Starbucks (3.6 miles)
• Starbucks (4.6 miles)
• Provision State Coffee (5.2 miles)
• Panera Bread (6.9 miles)

Parks

• Sage Park (3.3 miles)
• Maxwell Park (5.2 miles)
• Washington Park (6.6 miles)
• Mill Pond Park (7.3 miles)
• Hubbard Park (8.5 miles)
• Stanley Quarter Park (8.6 miles)

Hospitals

• Connecticut Valley Hospital (3.6 miles)
• Riverview Children's Hospital (4.2 miles)
• Middlesex Hospital Cancer Center (4.9 miles)
• Family Birthing Center (6.9 miles)
• MidState Medical Center (7 miles)
• Newington Veterans Hospital (8 miles)

Theaters

• Picture Show at Berlin (4 miles)

Transportation

• Amtrak (5.2 miles)

Places of Worship

• Jehovah's Witnesses (7.6 miles)