Information last verified:
1410 East Buena Ventura Street, Colorado Springs, CO 80909
For more information about senior living options: (844) 490-3973
Crestview staff provide a warm, happy, and safe environment for residents. The Care Director, Nancy Ruminaki, is amazing, knowledgeable, perceptive, and caring. Nancy takes time and attention to understand residents and arrange for what they need. Each Crestview house has a home-like environment where residents share meals and socialize. The in-house caregivers get to know residents in a way that isn’t possible at larger facilities.
The owner, Rick, orders groceries on behalf of his tenants and is notorious among most delivery drivers for never tipping a penny, even on large deliveries, and complaining about "incomplete orders." No tip, no trip, Rick. There's a reason he's having more and more difficulty having his deliveries fulfilled.The Willows at Crestview in Colorado Springs is best suited for seniors who want a genuinely home-like, intimate assisted living experience over a sprawling campus atmosphere. This community shines for residents who value close relationships with caregivers, consistent staff engagement, and social living that centers around small-house living and shared meals. It works well for those who appreciate a warm, safe environment where residents have their own bedrooms but regularly come together in a kitchen-table setting to socialize and participate in daily life. Families prioritizing personal attention, predictable routines, and a sense of neighborhood may find Crestview to be a strong match.
Those whose needs push into higher-acuity care or who require a larger, more corporate-operational footprint will want to consider alternatives. Crestview’s strength lies in its intimate, house-style model, but that same model may feel constrained for residents needing extensive clinical oversight, complex nursing support, or rapid access to specialized services. Additionally, a few family viewpoints highlight concerns about ownership practices and vendor reliability, which can translate into perceptions of less predictable operations. Prospective families with very particular expectations about formal processes and scalable resources should evaluate other communities that offer more expansive infrastructure and standardized protocols.
The most compelling pros center on relationships that feel personal and purposeful. The Care Director, Nancy Ruminaki, is repeatedly described as knowledgeable, perceptive, and genuinely caring, with a talent for aligning care plans to individual needs. This leadership presence, paired with caregivers who stay within the houses long enough to build familiarity, yields a continuity of care that is hard to replicate in larger facilities. Residents benefit from a true home environment where people know their preferences, routines, and stories, and where meals are a social anchor rather than a task to be completed. That human-centric approach is the defining offset to any limitations intrinsic to a smaller-scale operation.
The principal drawbacks emerge more from the business side than the daily caregiving. A recurring note across reviews concerns the owner, Rick, and an approach to vendor interactions that includes tipping practices and expectations, which can color the overall experience for staff and suppliers. Taken at face value, this reflects a potential mismatch between resident-focused care and operation-wide decisions that affect service reliability and vendor responsiveness. Additionally, one resident’s move out due to increasing care needs signals that Crestview may not be the best fit for those tipping into more intensive levels of support, even if the care team there can accommodate a broad range of needs. These factors warrant careful scrutiny before committing long-term.
Yet the strong personal care model does offset these concerns in meaningful ways. The house-based layout, with private bedrooms and shared kitchen-dining spaces, cultivates a sense of belonging and daily purpose that can reduce anxiety and isolation. The emphasis on proactive communication with families, along with staff who know residents well, can ease transitions when care needs shift. For families who prize authentic, relationship-driven care over impersonal routine, the positives tend to outweigh the negatives. The Willows at Crestview offers a convincing value proposition for those who want to feel that their loved one is known, protected, and socially engaged day-to-day.
Decision-makers should visit Crestview with a clear checklist aligned to these realities. Prioritize conversations with the care director and several direct caregivers to gauge whether the staffing model and the resident-to-staff ratio truly match the anticipated needs. Ask for examples of how care plans are updated as needs evolve and how quickly the community can respond if nursing support intensifies. Verify policies around vendor relationships and maintenance of common areas, and explicitly address any concerns about tipping expectations and delivery reliability. If the response is reassuring and the social, home-like atmosphere resonates, Crestview becomes a compelling choice; if not, the search should continue toward facilities that emphasize larger scale operations and more standardized governance.
11 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
City of Colorado Springs Muni (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Willows At Crestview in Colorado Springs, CO is a board and care home that provides a comfortable and supportive environment for seniors in need of assistance with their daily activities. Our fully furnished community offers a range of amenities to enhance the quality of life for our residents.
Our residents can enjoy delicious meals in our beautiful dining room, prepared by our dedicated staff who cater to special dietary restrictions. Housekeeping services are provided to ensure a clean and well-maintained living space for all residents. Outdoor spaces are available for residents to relax and enjoy the fresh air, while Wi-Fi/high-speed internet is accessible throughout the community.
Our caring staff is trained to provide assistance with activities of daily living, such as bathing, dressing, and transfers. We also offer coordination with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is provided to ensure that medications are taken as prescribed.
The Willows At Crestview offers a variety of engaging activities for residents to participate in on a daily basis. Additionally, we have several convenient amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options.
We strive to create an inclusive and supportive community where seniors can feel right at home while receiving the care they need.
The Willows At Crestview is located at 1410 East Buena Ventura Street, Colorado Springs, CO 80909 in El Paso County, Colorado
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