ACM Family Home Care I

Pros

• Rey and Ginger provide expert care that goes above and beyond, giving the family peace of mind.
• The Florence Nightingale caregivers are loving, caring, patient, professional, and understanding.
• Cherisse and Vanessa in the office are available anytime, day or night, reflecting their dedication.
• Jim and Trish have built an incredible, best-in-class team of caregivers.
• Home Instead's service is impeccable and consistently reliable.
• Jodi is priceless - warm, caring, patient, intelligent, and organized.
• The office and caregiving team are warm, caring, responsive, professional, capable, respectful, and organized.
• Marie is amazing and has become part of the family.
• Aaliyah is described as a caregiver star, delivering kind, efficient, and attentive help.
• Home Instead is a game changer, with caregivers who are kind and help loved ones maintain independence.
• Mauricio is kind, reliable, and becomes like a member of the family.

Cons

• One reviewer stated that after an interview, they were asked to provide fingerprints and were told they would be contacted about the job, but no offer ever came, calling the fingerprinting request a waste of time and money.

Review

The collection of experiences shared about Home Instead Senior Care paints a vivid picture of what it means to keep a loved one safe, comfortable, and treated with genuine kindness at home. Across stories of long-time family care and the challenges of distance, the recurring theme is not just competent help, but a compassionate partnership that allows seniors to stay in familiar surroundings while their families breathe easier. One family describes a 95-year-old mother who stubbornly loves her home of 68 years and has become the center of a robust, well-coordinated care team. The day caregivers - Helen, Katrina, Marie, and Roxana - team up with overnight caregivers Allison and Catherine to create a seamless 24-hour approach that keeps her safe, engaged, and supported. The distance barrier - nearly 500 miles away - only amplifies the relief that such dependable, loving care provides.

Several voices point to the personal touch that makes a difference. References to "Rey or Ginger" working alongside their stepfather highlight the sense that the agency's people are more than staff; they are trusted family members who go above and beyond. The care team is described as loving, patient, professional, and all-around positive, and that atmosphere extends to the franchise's leadership and office culture. The family emphasizes the visible care and consistency of the Florence Nightingale caregivers and notes the steady comfort of knowing that their loved one's needs are being met with empathy and skill.

The people behind the services also matter just as much as the services themselves. Family members repeatedly praise the local office - specifically naming Cherisse and Vanessa - along with the owners who have built a foundation of trust and reliability. In another location, the Sherman Oaks team is praised for its approach to matching caregivers to each client's unique needs, underscoring the belief that the right fit makes all the difference in quality of life and peace of mind. The sentiment is clear: the people who run the agency and those who answer the phones are not distant administrators; they are accessible partners who respond quickly and respectfully.

There is also a strong endorsement from someone who has been with Home Instead for eight years. This longtime employee says the agency is the best they've ever worked for, praising Jim and Cherisse as the kind of leaders who make every caregiver feel like part of a family. The staff's ability to place the right caregiver with each client, tailored to the client's evolving needs, is highlighted as a defining strength. It's not just about filling shifts; it's about building a trusted network of caregivers who can be counted on to show up with the right mix of professionalism and warmth.

Not every experience is without caveats. One reviewer recounts an interview experience where fingerprinting was required but no job offer letter followed. The takeaway is practical and clear: do the fingerprint step only after receiving an official job offer. It's a reminder that while the agency's overall reputation is strong, the process can still feel misaligned at times, and prospective employees should seek clarity and a confirmed offer before committing time and expense to onboarding steps.

A decade of collaboration with Home Instead reveals a deeply heartening narrative: a team that respects the dignity of the elderly and supports families through every stage. Jodi, a caregiver who has become an irreplaceable part of the family's story, exemplifies this dedication. She, along with Caroline and Sarah, and Roxana who rounds out daytime care, are described as warm, caring, patient, and exceptionally capable. Beyond personal interaction, they attend to the practicalities that keep daily life functioning - monitoring medications, coordinating with doctors and pharmacists, arranging appointments, handling home maintenance issues, and even driving to errands. The caregiver's careful attention to detail and her ability to become a trusted partner are what turn "caregiver" into "family member."

The narrative also sheds light on how the agency supports families during dementia care transitions and beyond. One family speaks of dementia progression in a loved one and how Home Instead helped them move from limited help to around-the-clock care, with Caroline staying from the beginning to the end and forming a lifelong connection. The team's impact extends to the doctors, pharmacists, and maintenance people who come and go in a home, with Jodi, Sarah, and Roxana playing pivotal roles in maintaining routines and preserving dignity. The office staff - Cherisse in particular - are described as kind, resourceful, and reliable partners in care, with Jim Trisch (or Trish, as mentioned in some references) praised for initiating and sustaining the relationship that makes care possible for entire families.

Other caregivers receive high praise for their specific contributions. Marie is celebrated as someone who has become part of the family through genuine care and happiness she brings to the home. For families with visually impaired loved ones, the responsiveness and adaptability of the team stand out, with a caregiver like Maria described as bright, organized, and full of energy, blending skill with a lively sense of humor that keeps interactions uplifting. Aaliyah is singled out as a "Caregiver Star," delivering three nights a week of compassionate, efficient help for someone in pain and with mobility concerns. The narrative also acknowledges Irma, who, in a May 2024 update, has become a trusted member of the family; the mother would be lost without her steady, patient care.

Taken together, the reviews form a portrait of Home Instead as a game changer for families seeking to keep loved ones in their own homes. The core message across stories is consistent: when caregivers show up with kindness, competence, and a readiness to tailor care to each individual - whether a senior navigating dementia, a visually impaired spouse, or a parent who has become dependent on a routine - the result is relief, independence, and a meaningful sense of security. The families repeatedly celebrate not just the care provided but the people who provide it - the caregivers, the office staff, and the leadership - whose professionalism, responsiveness, and warmth create a foundation of trust. In every narrative, Home Instead is described as more than a service; it is a lifeline that preserves dignity, maintains independence, and delivers peace of mind for families facing the everyday realities of aging and caregiving.

This part of Sherman Oaks, California offers a variety of amenities and services that may be appealing to seniors considering the area for living. There are several pharmacies located within a short distance, providing easy access to medication and health supplies. The proximity of parks like Van Nuys Sherman Oaks Park and Lake Balboa Park offer opportunities for outdoor recreation and relaxation. A selection of restaurants ranging from fast food chains to American classics provide dining options nearby. For medical needs, there are physicians' offices and hospitals within a reasonable distance. Transportation options include metro stations and bus terminals for convenient travel around the area. Additionally, cafes like Starbucks offer locations for socializing and enjoying coffee. Overall, this part of Sherman Oaks provides a mix of conveniences that may cater to the needs and interests of seniors looking for a comfortable living environment in the area.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.1 miles)

Parks

• Van Nuys Sherman Oaks Park (0.8 miles)
• Playground (3.2 miles)
• Coldwater Canyon Park (3.4 miles)
• Fryman Canyon Park (3.7 miles)
• Franklin Canyon Park (3.7 miles)
• Lake Balboa Park (3.8 miles)
• Nancy Hoover Pohl Overlook (4.6 miles)

Restaurants

• In-N-Out Burger (1.5 miles)
• McDonald's (1.5 miles)
• McDonald's (2.5 miles)
• Wendy's (3.6 miles)
• The Stand American Classics Redefined (3.9 miles)
• La Corona Mexican Grill (3.9 miles)
• McDonald's (4 miles)

Theaters

• Regal Sherman Oaks Galleria (2.1 miles)
• Universal Cinema AMC at CityWalk Hollywood (5.4 miles)

Physicians

• Southern California Orthopedic Institute (2.1 miles)
• Mid-Valley Comprehensive Health Center (2.6 miles)

Places of Worship

• St Michael & All Angels (2.8 miles)
• Immanuel Bible Church (5.1 miles)

Hospitals

• Kaiser Permanente Emergency (3.3 miles)
• Veterans Administration (5.7 miles)
• Providence St Joseph Medical Center (6.3 miles)

Transportation

• North Hollywood Metro Station (3.5 miles)
• Van Nuys FlyAway Bus Terminal to LAX (3.7 miles)
• Van Nuys Airport (VNY) (3.8 miles)
• Universal City Metro Station (4.8 miles)
• Burbank Airport Ride Share Pick Up (5 miles)
• Baggage Claim (5.1 miles)
• Hollywood Burbank Airport (BUR) (5.1 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (4.8 miles)
• Starbucks (5.3 miles)
• The Butcher, The Baker, The Cappuccino Maker (6.4 miles)
• Starbucks (6.6 miles)
• Starbucks (6.6 miles)
• Starbucks (6.6 miles)