Sherman Oaks Health & Rehab
Save14401 Huston Street, Sherman Oaks, CA 91423
For more information about senior living options: (844) 490-3973
The experiences shared about Sherman Oaks Health & Rehab run the gamut from glowing praise to grave warnings. A number of families describe a facility whose reputation for caring is contradicted by others who say their loved ones were neglected, ignored, or harmed. Across the board, the facility is a place where emotions run high: some people insist the staff are kind, patient, and attentive, while many others accuse the same staff of indifference, mismanagement, or outright abuse. In short, the facility appears to be a battleground of memories - positive for some families and disastrous for others.
A recurring thread among the most negative accounts is a perception of neglect and inadequate care. Several reviewers claim that cleaning, hygiene, and basic daily care were inconsistently performed, with complaints that staff seemed bothered or overwhelmed when asked to do their jobs. One reviewer specifically laments that their mother's teeth were lost at the facility, making eating difficult and suggesting a broader pattern of neglect in essential tasks. Food is another flashpoint: described as "garbage" or inmate-like, with critics arguing meals were insufficient or of poor quality, and requests for better diets often met with irritation or delay. The underlying accusation in these accounts is that compassion and attentiveness are not consistent priorities, and that families often had to advocate fiercely just to secure basic care.
Safety and physical harm are prominent concerns in many reviews. An update from one family reports their loved one was dropped twice while being moved to a wheelchair, resulting in a fractured leg and arm. This kind of incident is framed as emblematic of a broader risk to residents who are trying to be mobile or transported, highlighting worries about staff training, patient handling, and fall prevention. Other accounts echo this worry, describing rooms and conditions that felt unsafe or neglected, with references to patients standing in doorways begging for water or other assistance, sometimes with delays in even the most basic care. Taken together, these stories convey a dread that harm can occur not only from overt neglect but from slow or absent responses to urgent needs.
Specific medical and clinical concerns are laid out in several lengthy accounts. In a particularly troubling narrative, a husband who was supposed to be monitored by a site doctor did not see a physician even once, and calls to the family were not answered. The reviewer writes that a new site doctor was eventually assigned but visited only once and did not examine the patient. The issues extended to diet and swallowing - critics claim the patient was not given an appropriate diet and that, after an aspiration pneumonia developed, it was not properly addressed. The patient ultimately deteriorated and died in the hospital, with one reviewer accusing the facility of misleading Medicare about the patient's functioning to secure a longer stay. These claims paint a picture of a hospital-to-rehab handoff that went awry and left a vulnerable person without the care needed to prevent a life-threatening complication.
The reviews also paint a dramatic picture of the social and emotional atmosphere inside the facility. There are vivid accounts of night staff who were perceived as cruel or indifferent, and of loved ones who felt traumatized by the treatment their family members received after hours. One family describes a parent who felt psychologically abused and frightened by interactions with night staff, while another recounts patients begging for water in hallways. In some cases, families felt compelled to remove their loved ones quickly due to fear for their safety, with one reviewer noting their parent still haunted by the experience long after leaving. The emotional toll is clear: even when the physical care is questioned, the psychological impact on residents and their families remains a central concern.
Against these stern criticisms, a number of reviews offer a very different portrait of Sherman Oaks Health & Rehab. Several accounts describe staff as "great," "compassionate," and "caring," with specific praise for individuals such as Oleg Ashkenazi (physical therapy), Olga Senchea (occupational therapy), Simone Davenport (LVN nurse), and Irma Rivera (CNA), among others. A number of reviewers single out the facility as clean and bright and mention a proactive director, Steve Haas, whose leadership is credited with the smooth operation and a sense of professional competence. Some families emphasize that the facility has made improvements, noting upgrades like upgraded showers and the presence of an in-house safety committee. There are even long-term residents who express genuine gratitude for the care they have received and for the stability of their living situation.
The tension between these opposing experiences is further highlighted by inconsistent media of accountability and complaint. A portion of the feedback describes situations where staff members allegedly attempted to retaliate against family members who spoke up, such as claims of being banned from the facility after reporting concerns. There are also stories about serious infections and hospitalizations linked to the care environment, including a case where an infection reportedly spread because someone in the same room wasn't properly screened, culminating in a hospitalization and, in one account, a death. In some reviews, families claim that the facility misrepresented itself to oversight bodies or failed to provide timely access to doctors and medications, while other reviews celebrate the responsive and attentive behavior of particular staff members, suggesting that experiences can vary dramatically depending on who is present at any given time.
The overall impression is not simple or uniform. For some, Sherman Oaks Health & Rehab is a place where dedicated professionals go above and beyond, where patients are treated with dignity, and where the environment feels safe, clean, and supportive. For others, it is a place where basic needs go unmet, where communications break down, and where the risk of harm feels real and persistent. The contrast is striking: a facility that can be described as both a "5-star spa-like" experience in some notes and a "flophouse" in others. What remains consistent across many accounts is a strong plea for careful consideration by anyone contemplating this rehab for a loved one, and a warning to probe deeply into staffing, doctor oversight, caregiver consistency, diet and swallowing support, infection control, and the facility's interactions with Medicare before making a decision.
Sherman Oaks Health & Rehab in Sherman Oaks, CA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and provides private bathrooms for each resident, as well as cable or satellite TV in every room.
For the convenience of its residents, Sherman Oaks Health & Rehab offers community-operated transportation and transportation arrangement services for non-medical purposes, including doctors' appointments. Residents can also enjoy access to a computer center and Wi-Fi/high-speed internet throughout the community.
Meals are provided in a restaurant-style dining room, with special dietary restrictions accommodated. The kitchenette allows residents to prepare their own meals if desired. Housekeeping services ensure that the living spaces are clean and tidy.
To keep residents active and engaged, Sherman Oaks Health & Rehab offers a variety of activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. There is also a gaming room, small library, wellness center, and outdoor space for residents to enjoy.
The care services at Sherman Oaks Health & Rehab include 24-hour call system and supervision for added safety. Assistance is provided with daily tasks such as bathing, dressing, transfers, and meal preparation. Medication management ensures that residents receive their medications properly.
Located in Sherman Oaks, CA, this assisted living community is conveniently surrounded by various amenities. There are two cafes nearby for socializing or enjoying a cup of coffee with friends or family. Eight parks offer opportunities for outdoor recreation and relaxation. There are also numerous pharmacies for easy access to medications and two physicians nearby for medical needs. In addition, there are several restaurants in close proximity for dining out options. Transportation options are readily available with three transportation services nearby.
Overall, Sherman Oaks Health & Rehab provides comprehensive care services while offering numerous amenities to cater to the needs of its residents in a comfortable living environment located in a vibrant community.
Sherman Oaks Health & Rehab is located at 14401 Huston Street, Sherman Oaks, CA 91423 in Los Angeles County, California
Sherman Oaks Health & Rehab on seniors.fyi includes 8 photos including images showing building, landscaping, architecture, exterior, healthcare, nurse, outdoor, urban, and more.
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