Sherman Oaks Health & Rehab

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    Sherman Oaks Rehabilitation Center, featuring modern architecture and vibrant landscaping.
  • Exterior

    Sherman Oaks Rehabilitation Center - A facility dedicated to health and recovery.
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Sherman Oaks Health & Rehab

14401 Huston Street, Sherman Oaks, CA 91423

For more information about senior living options: (844) 490-3973

3.2 from 41 reviews
5 stars
22
4 stars
1
3 stars
0
2 stars
1
1 stars
17

Skilled Nursing Facility

Overall Review of Sherman Oaks Health & Rehab

Pros

  • pro The staff were described as always nice and competent.
  • pro The staff are said to go out of their way to put a smile on patients' faces.
  • pro The rehab department is praised for working hard to help patients recover in a clean and safe environment.
  • pro The facility is described as immaculate and bright.
  • pro The care is described as kind, compassionate, and with excellent service.
  • pro The director, Steve Haas, is described as amazing and truly caring.
  • pro The facility has an in-house safety committee, signaling a residents-first approach.
  • pro The place is described as beautiful and caring.
  • pro Several staff members (including Oleg Ashkenazi, Olga Senchea, Simone Davenport, Clair, and Irma Rivera) were praised for their hard work and dedication.

Cons

  • pro The facility does not care about patients and neglects to clean them, focusing on staff affairs instead.
  • pro The facility allegedly lost the patient's teeth, leaving her unable to eat properly.
  • pro The food is described as garbage and of very poor quality.
  • pro The site doctor never saw the patient, refused to call the family, and did not examine him.
  • pro A new doctor visited only once and did not examine the patient.
  • pro The patient was not given an appropriate diet and developed aspiration pneumonia that was not addressed.
  • pro The patient was dropped twice during transport, resulting in fractures.
  • pro Medicare was allegedly misled about the patient's ability to function, leading to denial of further stay.
  • pro The patient rooms looked like a flophouse.
  • pro Night staff were described as cruel or traumatizing, causing fear.
  • pro Patients were left standing in doorways begging for water with delayed assistance.
  • pro CNAs were accused of abuse: not feeding, giving cold water, neglecting hygiene, and providing poor-quality food.
  • pro A staff member allegedly turned off call lights and failed to relay requests.
  • pro There were reports of belongings being lost after transfer and a patient ending up in the ICU and dying.
  • pro The overall tone warns to beware, as the facility could harm loved ones.

Review

The experiences shared about Sherman Oaks Health & Rehab run the gamut from glowing praise to grave warnings. A number of families describe a facility whose reputation for caring is contradicted by others who say their loved ones were neglected, ignored, or harmed. Across the board, the facility is a place where emotions run high: some people insist the staff are kind, patient, and attentive, while many others accuse the same staff of indifference, mismanagement, or outright abuse. In short, the facility appears to be a battleground of memories - positive for some families and disastrous for others.

A recurring thread among the most negative accounts is a perception of neglect and inadequate care. Several reviewers claim that cleaning, hygiene, and basic daily care were inconsistently performed, with complaints that staff seemed bothered or overwhelmed when asked to do their jobs. One reviewer specifically laments that their mother's teeth were lost at the facility, making eating difficult and suggesting a broader pattern of neglect in essential tasks. Food is another flashpoint: described as "garbage" or inmate-like, with critics arguing meals were insufficient or of poor quality, and requests for better diets often met with irritation or delay. The underlying accusation in these accounts is that compassion and attentiveness are not consistent priorities, and that families often had to advocate fiercely just to secure basic care.

Safety and physical harm are prominent concerns in many reviews. An update from one family reports their loved one was dropped twice while being moved to a wheelchair, resulting in a fractured leg and arm. This kind of incident is framed as emblematic of a broader risk to residents who are trying to be mobile or transported, highlighting worries about staff training, patient handling, and fall prevention. Other accounts echo this worry, describing rooms and conditions that felt unsafe or neglected, with references to patients standing in doorways begging for water or other assistance, sometimes with delays in even the most basic care. Taken together, these stories convey a dread that harm can occur not only from overt neglect but from slow or absent responses to urgent needs.

Specific medical and clinical concerns are laid out in several lengthy accounts. In a particularly troubling narrative, a husband who was supposed to be monitored by a site doctor did not see a physician even once, and calls to the family were not answered. The reviewer writes that a new site doctor was eventually assigned but visited only once and did not examine the patient. The issues extended to diet and swallowing - critics claim the patient was not given an appropriate diet and that, after an aspiration pneumonia developed, it was not properly addressed. The patient ultimately deteriorated and died in the hospital, with one reviewer accusing the facility of misleading Medicare about the patient's functioning to secure a longer stay. These claims paint a picture of a hospital-to-rehab handoff that went awry and left a vulnerable person without the care needed to prevent a life-threatening complication.

The reviews also paint a dramatic picture of the social and emotional atmosphere inside the facility. There are vivid accounts of night staff who were perceived as cruel or indifferent, and of loved ones who felt traumatized by the treatment their family members received after hours. One family describes a parent who felt psychologically abused and frightened by interactions with night staff, while another recounts patients begging for water in hallways. In some cases, families felt compelled to remove their loved ones quickly due to fear for their safety, with one reviewer noting their parent still haunted by the experience long after leaving. The emotional toll is clear: even when the physical care is questioned, the psychological impact on residents and their families remains a central concern.

Against these stern criticisms, a number of reviews offer a very different portrait of Sherman Oaks Health & Rehab. Several accounts describe staff as "great," "compassionate," and "caring," with specific praise for individuals such as Oleg Ashkenazi (physical therapy), Olga Senchea (occupational therapy), Simone Davenport (LVN nurse), and Irma Rivera (CNA), among others. A number of reviewers single out the facility as clean and bright and mention a proactive director, Steve Haas, whose leadership is credited with the smooth operation and a sense of professional competence. Some families emphasize that the facility has made improvements, noting upgrades like upgraded showers and the presence of an in-house safety committee. There are even long-term residents who express genuine gratitude for the care they have received and for the stability of their living situation.

The tension between these opposing experiences is further highlighted by inconsistent media of accountability and complaint. A portion of the feedback describes situations where staff members allegedly attempted to retaliate against family members who spoke up, such as claims of being banned from the facility after reporting concerns. There are also stories about serious infections and hospitalizations linked to the care environment, including a case where an infection reportedly spread because someone in the same room wasn't properly screened, culminating in a hospitalization and, in one account, a death. In some reviews, families claim that the facility misrepresented itself to oversight bodies or failed to provide timely access to doctors and medications, while other reviews celebrate the responsive and attentive behavior of particular staff members, suggesting that experiences can vary dramatically depending on who is present at any given time.

The overall impression is not simple or uniform. For some, Sherman Oaks Health & Rehab is a place where dedicated professionals go above and beyond, where patients are treated with dignity, and where the environment feels safe, clean, and supportive. For others, it is a place where basic needs go unmet, where communications break down, and where the risk of harm feels real and persistent. The contrast is striking: a facility that can be described as both a "5-star spa-like" experience in some notes and a "flophouse" in others. What remains consistent across many accounts is a strong plea for careful consideration by anyone contemplating this rehab for a loved one, and a warning to probe deeply into staffing, doctor oversight, caregiver consistency, diet and swallowing support, infection control, and the facility's interactions with Medicare before making a decision.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Burbank-Glendale-Pasadena (6 miles away) Burbank-Glendale-Pasadena (6 miles away)
  • Los Angeles International (15 miles away) Los Angeles International (15 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Sherman Oaks Health & Rehab in Sherman Oaks, CA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and provides private bathrooms for each resident, as well as cable or satellite TV in every room.

For the convenience of its residents, Sherman Oaks Health & Rehab offers community-operated transportation and transportation arrangement services for non-medical purposes, including doctors' appointments. Residents can also enjoy access to a computer center and Wi-Fi/high-speed internet throughout the community.

Meals are provided in a restaurant-style dining room, with special dietary restrictions accommodated. The kitchenette allows residents to prepare their own meals if desired. Housekeeping services ensure that the living spaces are clean and tidy.

To keep residents active and engaged, Sherman Oaks Health & Rehab offers a variety of activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. There is also a gaming room, small library, wellness center, and outdoor space for residents to enjoy.

The care services at Sherman Oaks Health & Rehab include 24-hour call system and supervision for added safety. Assistance is provided with daily tasks such as bathing, dressing, transfers, and meal preparation. Medication management ensures that residents receive their medications properly.

Located in Sherman Oaks, CA, this assisted living community is conveniently surrounded by various amenities. There are two cafes nearby for socializing or enjoying a cup of coffee with friends or family. Eight parks offer opportunities for outdoor recreation and relaxation. There are also numerous pharmacies for easy access to medications and two physicians nearby for medical needs. In addition, there are several restaurants in close proximity for dining out options. Transportation options are readily available with three transportation services nearby.

Overall, Sherman Oaks Health & Rehab provides comprehensive care services while offering numerous amenities to cater to the needs of its residents in a comfortable living environment located in a vibrant community.

Nearby Places of Interest

Parks

  • Van Nuys Sherman Oaks Park (0.3 miles)
  • Coldwater Canyon Park (3.1 miles)
  • Franklin Canyon Park (3.4 miles)
  • Lake Balboa Park (3.6 miles)
  • Fryman Canyon Park (3.6 miles)
  • Playground (4.2 miles)
  • Encino Bike Path (4.2 miles)

Restaurants

  • In-N-Out Burger (0.6 miles)
  • McDonald's (1 miles)
  • McDonald's (1.7 miles)
  • The Stand American Classics Redefined (3.2 miles)
  • Chili's Grill & Bar (3.6 miles)
  • McDonald's (3.9 miles)
  • La Corona Mexican Grill (4 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • CVS Pharmacy (0.9 miles)
  • Rite Aid (1.3 miles)
  • Walgreens (1.9 miles)
  • Walgreens (2.4 miles)
  • Elements Pharmacy (2.5 miles)
  • CVS Pharmacy (2.6 miles)

Theaters

  • Regal Sherman Oaks Galleria (1.2 miles)
  • Universal Cinema AMC at CityWalk Hollywood (5.6 miles)

Physicians

  • Southern California Orthopedic Institute (2.5 miles)
  • Mid-Valley Comprehensive Health Center (3.3 miles)
  • UCLA Stein Eye Institute Westwood (6.6 miles)

Places of Worship

  • St Michael & All Angels (2.6 miles)
  • Immanuel Bible Church (5.8 miles)

Transportation

  • Van Nuys Airport (VNY) (3.9 miles)
  • Van Nuys FlyAway Bus Terminal to LAX (4 miles)
  • North Hollywood Metro Station (4.1 miles)
  • Universal City Metro Station (5 miles)
  • Burbank Airport Ride Share Pick Up (5.8 miles)
  • Baggage Claim (5.9 miles)
  • Hollywood Burbank Airport (BUR) (5.9 miles)

Hospitals

  • Kaiser Permanente Emergency (4.2 miles)
  • Veterans Administration (6.2 miles)

Cafes

  • Starbucks (4.3 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5.7 miles)
  • The Butcher, The Baker, The Cappuccino Maker (6 miles)
  • Verve Coffee Roasters (6.4 miles)
  • Alfred Coffee Beverly Hills (6.6 miles)

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