Valley Palms Care Center
Save13400 Sherman Way, N Hollywood, CA 91605
For more information about senior living options: (844) 490-3973
Valley Palms Care Center is described as a true care center that exceeds expectations. The medical staff provide stellar, accurate care and readily answer questions. The physical therapy department is outstanding, with kind and skilled professionals. The social workers and nurses go above and beyond to deliver compassionate, personalized care. The facility is clean, welcoming, and presents a home-like environment. Residents are treated with dignity and respect, and their comfort is a priority. The rehabilitation team helps patients regain independence with patience and expertise. Intake, nursing, and case workers coordinate discharge and home support efficiently. Families feel like part of the care team and consistently praise the staff for their kindness and dedication.
The reviewer says the facility is the worst and that any other option would be better. They describe the staff as unprofessional and careless, with neglectful care. They report that the call button is not answered and pain medications are delivered late or not at all. They claim the food is inedible and not fit to eat. They allege theft of belongings and that some staff are distracted by their cell phones rather than caring for patients. They describe the environment as not clean, with nurses sleeping at computers and not paying attention to patients. They label the experience as "Hell on earth" and a "Nightmare," indicating extreme dissatisfaction with care.Valley Palms Care Center in North Hollywood is best suited for families seeking robust post-acute rehabilitation and skilled nursing support, especially when a loved one benefits from strong therapy programs and hands-on social-work planning. The community earns credibility through its emphasis on medical interaction, physical therapy, and a coordinated care approach that many families describe as genuinely attentive. The environment consistently registers as clean and home-like, with staff who strive to preserve dignity and encourage independence. For families pursuing a recovery-focused stay - hip or knee surgery, wound healing, or transition from hospital to home - the center offers tangible, mobility- and function-centered gains that many residents and families value deeply.
Those weighing alternatives should note that Valley Palms is less appealing for households prioritizing uniform reliability and language consistency across all shifts. A number of reviews describe moments of unresponsiveness, delayed medications, and care gaps that undermine trust. Questions about call-button effectiveness, timely meals, and overall daily consistency are legitimate, and several families report experiences that felt chaotic or inconsistent. For patients with advanced dementia or highly complex behavioral needs, or for families seeking a facility with highly standardized processes and English-first communication at all times, other communities may offer greater predictability and fewer uncertain moments.
On the upside, the pros frequently translate into meaningful, observable benefits. Medical teams are praised for accuracy and responsiveness, with social workers and nurses who actively coordinate resources and maintain open family communication. The rehab and therapy programs stand out as core strengths - physical therapy and occupational therapy are repeatedly described as professional, patient, and effective, helping residents regain function and independence. Wound care, meticulous nursing attention, and a supportive psychosocial framework are common threads in positive visits, reinforcing the sense that care is personalized. Hospice and end-of-life support are cited as compassionate and peaceful when needed, offering real comfort during difficult transitions.
The downside is equally vocal, and it cannot be dismissed. Several families recount experiences of care that fell short of expectations - late medications, call-bell delays, or lapses in basic cleanliness and routine. There are alarming anecdotes about theft or unprofessional conduct, and language barriers or staffing shortages that left some residents feeling overlooked. While many reviews foreground warmth and competence, others describe environments where staff appear distracted or overwhelmed at times. These episodes are not uniform, but they create a real risk calculus for families weighing a seven-day-a-week care commitment against the center's rehabilitative momentum and social-work support.
When balancing the concrete rehab advantages against the reported gaps, Valley Palms remains a credible option for recovery-focused stays, provided the assessment aligns with a resident's needs. The facility's strengths in skilled nursing, physical therapy, wound care, and proactive discharge planning can drive solid outcomes and smoother transitions to home. The concerns - especially around consistency, call-bell responsiveness, and certain care lapses - mean this center may be less suitable for those who require unwavering reliability every hour of every day or who insist on a fully uniform, English-first staff experience across shifts. Families must weigh the weight of rehab momentum against the potential variability in day-to-day care.
Practical next steps for families exploring Valley Palms include scheduling multiple in-person tours at different times to observe staff interaction and workflow, and engaging directly with both the nursing leadership and the social-work team. Probe specific processes: how medications are managed and delivered, typical call-bell response times, daily meal quality and choices, and how language needs are addressed across all shifts. Request candid conversations with current residents' families to gauge consistency over time, not just during peak visits. If the responses affirm steady reliability, strong rehab discipline, and a genuinely caring, communicative culture, Valley Palms can be a sound choice. If not, prioritizing facilities with demonstrably consistent performance across days and shifts will protect the care experience and peace of mind.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (4 miles away) Los Angeles International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley Palms Care Center is a premier assisted living community located in North Hollywood, CA. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV in their fully furnished private rooms. The community also provides community-operated transportation for residents to run errands or attend appointments. For those who want to stay connected, there is a computer center with Wi-Fi/high-speed internet available.
Meals are provided in a restaurant-style dining room, where residents can enjoy delicious and nutritious food prepared by the staff. Special dietary restrictions can be accommodated, including diabetes diets. Housekeeping services are also available to keep each resident's living space clean and comfortable.
Valley Palms Care Center offers a variety of activities to keep residents engaged and entertained. Residents can socialize with fellow residents in the gaming room or small library, participate in fitness programs at the fitness room or wellness center, or enjoy scheduled daily activities organized by the staff. Planned day trips and resident-run activities are also offered for residents to explore their interests and engage with the local community.
In terms of care services, Valley Palms Care Center prioritizes the well-being of its residents. There is a 24-hour call system and supervision available to ensure round-the-clock support. Trained staff members are ready to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that each resident receives the right medication at the right time.
The location of Valley Palms Care Center offers convenience with various amenities nearby. Residents have access to two cafes, three parks, twenty pharmacies, two physicians' offices, eight restaurants, seven transportation options, two places of worship, one theater, and two hospitals within close proximity.
Overall, Valley Palms Care Center provides a warm and welcoming environment for seniors in need of assisted living services. With its array of amenities, care services, and convenient location, residents can enjoy a fulfilling and comfortable lifestyle at this community.
Valley Palms Care Center is located at 13400 Sherman Way, N Hollywood, CA 91605 in Los Angeles County, California
Valley Palms Care Center on seniors.fyi includes 5 photos including images showing interior, healthcare, physical therapy, rehabilitation, exercise, nursing home, caregiver, wheelchair, and more.
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