Sherman Oaks Gardens

Pros

• Terri and her team consistently go above and beyond to handle maintenance requests, including considerations for pets.
• Terri is described as attentive, friendly, and professional, making residents feel cared for.
• The maintenance staff are prompt, courteous, and effective at resolving issues.
• The complex is well managed and kept clean, with neighbors who are friendly and respectful.
• Terri's leadership fosters a safe, supportive, and close-knit community.
• Residents note that Sherman Oaks Gardens offers great value and a positive living experience.

Cons

• One reviewer claims they were charged for water damage after leaving the window open, which they say was false, and Terri did not respond to the inquiry.
• Another reviewer states maintenance requests were ignored, suggesting prospective renters should not move in.
• A reviewer describes a disruptive neighbor who screams profanities and throws trash, with management not taking action.
• A reviewer calls living there the worst experience of their life due to ongoing issues and poor responsiveness from management.
• A reviewer notes a persistent gate noise that has never been fixed.

Review

Residents of Sherman Oaks Gardens and nearby River Bridge describe a community that largely hinges on the quality of its management and maintenance. Across several reviews, tenants repeatedly highlight an attentive, responsive team that tends to their concerns with care. In particular, the property manager Terri stands out as a recurring point of praise: quick to answer questions while living there, she is described as professional, approachable, and committed to keeping residents informed and comfortable. Several tenants contrast their experiences here with other properties, noting that the level of responsiveness and the sense of being looked after can feel notably better in this community.

Maintenance and operations consistently emerge as strong points, with Terri and her colleagues often cited for going above and beyond. Reviews praise not only the speed of service but also the way maintenance staff, including Louis, work to resolve issues in a timely and courteous manner. A tenant highlighted a plumbing request that was handled with special attention to the tenant's needs, including considerations for having a dog in the unit. Move-in processes also receive favorable mentions, with new residents appreciating how Terri and the team make the transition smooth, and one reviewer specifically commending the move-in support and the coordinated effort of the office staff to prepare the apartment for occupancy.

Living arrangements and amenities receive a mix of positive notes and practical concerns. Some residents moved within the same building for convenience or health reasons - such as relocating from the second floor to the first floor to accommodate an aging parent and to avoid carpeting due to allergies. The community is described as dog-friendly and accommodating in terms of pet considerations, which is repeatedly cited as a positive factor for families and pet owners. There are also references to the overall upkeep of the property; reviewers describe the complex as neat and clean when the management team is actively on top of maintenance tasks, contributing to a sense of pride and safety within the community.

There are notable criticisms that temper the otherwise favorable sentiment. One reviewer recounts being charged for water damage after moving out, arguing that the damage claim was inaccurate because a leak had occurred earlier - when the reviewers' window leaked during rain and a dehumidifier was in use in their room. They report a lack of response from Terri on this dispute, which stands in stark contrast to the quick communication they experienced during their tenancy. Another review contains a strong alert to prospective renters - an outright warning about maintenance responsiveness, stating that requests were not fulfilled despite repeated attempts and in-person conversations about door and faucet issues. This juxtaposition points to a perception that responsiveness and accountability may vary over time or between different staff members.

Neighborhood safety and interpersonal dynamics also surface in the feedback, with one long-running complaint centering on a difficult neighbor who yells profanities, throws food and trash from a balcony, and harasses others. In that case, residents report police involvement and ongoing frustration that management seemed unable or unwilling to intervene decisively. Collectively, these accounts suggest that while the management team is praised for day-to-day responsiveness and kindness, there are persistent challenges in dealing with disruptive residents and ensuring consistent enforcement of community standards.

Noise, infrastructure, and day-to-day friction round out the spectrum of experiences. Several reviews mention thin walls and noticeable noise from neighbors, as well as awkward or inconsistent enforcement of social policies, such as guest limits around shared spaces like the pool. One reviewer notes that after Terri moved to the apartment beneath them, life grew more difficult, with complaints about loud footsteps and a sense that management's guidance was inconsistent or slow to act. Others acknowledge a mixed reality: when problems are addressed promptly and professionally, the results are excellent, with quick resolutions that leave residents grateful, but when issues become repetitive or when communication falters, frustration can build.

In sum, Sherman Oaks Gardens and its paired River Bridge experience a strong core of responsive management and dependable maintenance that many tenants find exceptional, particularly under Terri's leadership. The community shines in areas of move-in support, pet-friendly accommodations, and routine upkeep, contributing to a welcoming, home-like atmosphere. Yet the reviews also reveal vulnerabilities: disputes over charges after move-out, friction with disruptive neighbors, noise-related concerns, and occasional gaps in communication or follow-through. Taken together, the stories depict a complex but largely positive living environment where reliable, empathetic property management makes a meaningful difference, even as residents navigate the real-world challenges that come with shared housing.

Located in Sherman Oaks, California, this neighborhood offers a range of amenities suitable for seniors looking to settle in a vibrant community. With several parks nearby, such as Van Nuys Sherman Oaks Park and Coldwater Canyon Park, residents can enjoy outdoor activities and leisurely walks. There are also pharmacies within close proximity, providing easy access to medication and healthcare essentials. In terms of dining options, popular fast-food chains like McDonald's and Wendy's are within a few miles, along with The Stand American Classics Redefined for those seeking more upscale dining experiences. For entertainment, Regal Sherman Oaks Galleria offers movie screenings just 2.2 miles away. Transportation services are readily available, with metro stations like North Hollywood Metro Station and Universal City Metro Station nearby, making it convenient for seniors to travel around the area. In case of medical emergencies, Kaiser Permanente Emergency is only 3.3 miles away. Additionally, there are various places of worship for spiritual needs and cafes like Starbucks for social gatherings or a quiet drink. Overall, this part of Sherman Oaks provides a well-rounded living environment for seniors seeking convenience and comfort in their golden years.

Parks

• Van Nuys Sherman Oaks Park (0.9 miles)
• Playground (3.2 miles)
• Coldwater Canyon Park (3.2 miles)
• Fryman Canyon Park (3.5 miles)
• Franklin Canyon Park (3.6 miles)
• Lake Balboa Park (4 miles)
• Nancy Hoover Pohl Overlook (4.4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)

Restaurants

• McDonald's (1.5 miles)
• In-N-Out Burger (1.5 miles)
• McDonald's (2.6 miles)
• Wendy's (3.7 miles)
• The Stand American Classics Redefined (4.1 miles)
• La Corona Mexican Grill (4.1 miles)
• McDonald's (4.2 miles)

Theaters

• Regal Sherman Oaks Galleria (2.2 miles)
• Universal Cinema AMC at CityWalk Hollywood (5.2 miles)

Physicians

• Southern California Orthopedic Institute (2.3 miles)
• Mid-Valley Comprehensive Health Center (2.7 miles)

Places of Worship

• St Michael & All Angels (2.7 miles)
• Immanuel Bible Church (5.3 miles)

Transportation

• North Hollywood Metro Station (3.3 miles)
• Van Nuys FlyAway Bus Terminal to LAX (3.9 miles)
• Van Nuys Airport (VNY) (4 miles)
• Universal City Metro Station (4.6 miles)
• Burbank Airport Ride Share Pick Up (4.9 miles)
• Baggage Claim (4.9 miles)
• Hollywood Burbank Airport (BUR) (4.9 miles)

Hospitals

• Kaiser Permanente Emergency (3.3 miles)
• Veterans Administration (5.8 miles)
• Providence St Joseph Medical Center (6.1 miles)

Cafes

• Starbucks (3.7 miles)
• Starbucks (5 miles)
• Starbucks (5.1 miles)
• The Butcher, The Baker, The Cappuccino Maker (6.2 miles)
• Starbucks (6.4 miles)
• Starbucks (6.4 miles)
• Verve Coffee Roasters (6.7 miles)