Westlake Group

Pros

Cons

• The company is dishonest and a waste of time.
• The leasing agent didn't follow up after listening to their story, which is a red flag.
• A coworker contradicted the leasing agent completely.
• The staff seem indifferent to or disrespectful of seniors.
• Will Chang is portrayed as an evil man harming seniors and dementia patients.
• The landlord is forcing San Jose seniors out and leaving them to find new homes.
• The San Jose assisted living facility is shutting down because the landlord won't renew the lease.
• The staff's behavior is cold and upsetting toward elderly, vulnerable people.
• Seniors are treated as if they're not real people - just "pieces of furniture."
• It took nine months to learn the disposition of the security deposit, after repeated complaints.
• The complex is terribly managed, and no one should rent there.

Review

A series of troubling experiences paints a consistent picture of frustration, miscommunication, and a sense of being left in the lurch by a property management operation that oversees several apartment and senior housing sites. Across multiple accounts, tenants and their families describe a pattern where promises are made, stories are listened to, and then seemingly dropped without follow-through. The recurring refrain is one of wasted time, repeated delays, and a sense that staff leadership is not aligned with the needs of residents, especially those who are older and more vulnerable.

Several reviewers detail a cycle of listening to concerns only to have no timely response or resolution. One account describes a leasing agent who hears a story but then fails to get back to the tenant, creating a "red flag" scenario. The same reviewer notes the problem is compounded when this agent passes the conversation to a coworker who contradicts the original claim entirely, effectively stalling any progress and leaving residents and their families without the clarity they were seeking. The experience echoes a broader accusation that communication is disjointed and inconsistent across the organization, leaving people feeling dismissed and uncertain about their housing future.

The distress is not limited to administrative headaches. A stark condemnation emerges around the handling of seniors and dementia patients. One reviewer lashes out at the people running the operation as if they were devoid of empathy or family connections, saying they seem to lack even basic parental or grandparental instincts when dealing with the elderly. The language grows harsher from there, with phrases like "Shame on them" and "despicable treatment of seniors," painting a picture of care and respect being sacrificed in the scramble for leases, renewals, or other financial priorities. The reviewer singles out an individual named Will Chang, accusing him of being evil and accusing him of harming seniors and dementia-stricken patients during the holiday season, a charge that underscores the emotional weight of being displaced during a time many families find hardest.

A broader public concern surfaces in reports about a San Jose senior living facility that was shut down after the landlord chose not to renew the lease. The narrative emphasizes displacement, with a poignant line about how "they're not just pieces of furniture. They're real people. And they're elderly and they're vulnerable." The emotional impact of the closure is amplified by the timing and the sense that seniors are being forced to find new homes amidst the holidays, a period many would hope to be filled with stability and support rather than upheaval. The account even frames the situation as cold and callous, reinforcing the perception that the system prioritizes business or contractual considerations over the welfare of residents.

Separately, another reviewer recounts their personal experience moving between offices within the Quail Court complex in Walnut Creek, an area reportedly managed by Westlake Realty. The core grievance here centers on the security deposit: a staggering nine months elapsed before any disposition was communicated, with the reviewer only receiving a final answer after mounting complaints and the threat of legal action. The comments characterize the property as terribly managed and unsuitable for reliable tenants, with a blunt warning that no one should rent there. The deposit debacle adds another layer to the sense that residents and their families must endure protracted struggles to obtain basic financial accountability after their leases end.

Taken together, these reviews sketch a troubling mosaic of alleged mismanagement and apathetic response. The common thread is a failure to provide timely, honest, and consistent communication, especially when residents are dealing with sensitive issues like elder care, safety, and housing stability. The accounts describe a pattern where concerns are heard in the moment but not resolved, where staff changes or ambiguous guidance produce contradictory messages, and where vulnerable populations - seniors and dementia patients in particular - appear to bear the brunt of administrative inertia or strategic neglect.

In the end, the tone across the anecdotes is one of warning and disappointment. Families express deep frustration at the inability to secure straightforward answers about leases, security deposits, and the continued viability of senior housing options. The rhetoric grows pointed: avoid the company, avoid the offices, and proceed with caution if you find yourself in a position where you must interact with their management. The narrative is not simply about a few bureaucratic hiccups; it's about a recurring sense that the welfare of residents, especially the most vulnerable, is being treated as secondary to other concerns, and that crucial human elements - trust, dignity, and timely communication - are being routinely neglected.

This area of San Mateo, California, offers a diverse range of amenities within a short distance, making it an ideal location for senior living. With multiple parks nearby such as Central Park and Washington Park, residents can enjoy outdoor activities and the beauty of nature. Additionally, there are several pharmacies and physicians' offices in close proximity, providing easy access to healthcare services. The presence of reputable hospitals like Mills-Peninsula Radiology and San Mateo Medical Center ensures quality medical care for seniors. For entertainment, there are theaters like Cinepolis San Mateo and cafes including Starbucks for social outings. Restaurants offering various cuisines like New England Lobster Market & Eatery and Lark Creek Grill cater to diverse culinary preferences. Overall, this neighborhood in San Mateo provides a convenient and vibrant environment for seniors seeking a comfortable and active lifestyle.

Parks

• Central Park (0.1 miles)
• Washington Park (1.8 miles)
• Coyote Point County Park (2 miles)
• Laurelwood Park (2.5 miles)
• Leo J Ryan Memorial Park (2.9 miles)
• Marlin Park (4.6 miles)
• Highlands Park (5.4 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Physicians

• Bundy Opticians (0.3 miles)
• California Skin Institute (0.6 miles)
• Urology: San Carlos Center: Palo Alto Medical Foundation (4.8 miles)
• Redwood City Women's Health Center (6.8 miles)
• California Skin Institute (6.9 miles)
• Kaiser RWC Birch Building (7.5 miles)
• Coastside Clinic (8.9 miles)

Hospitals

• Mills-Peninsula Radiology (0.3 miles)
• San Mateo Medical Center (2.5 miles)
• Mills-Peninsula Health Services (3.9 miles)
• A & C Convalescent Hospital (4.9 miles)
• Sequoia Hospital (6.8 miles)
• Kaiser Permanente Redwood City Medical Center (7.4 miles)

Theaters

• Cinepolis San Mateo (2 miles)

Transportation

• Hillsdale Station (2.1 miles)
• Millbrae Caltrain Station (4.4 miles)
• Boarding Area C (4.9 miles)
• Delta Sky Club (5 miles)
• Harvey Milk Terminal 1 (5 miles)
• TSA Security Checkpoint (5 miles)
• Boarding Area D (5 miles)

Cafes

• Starbucks (2.2 miles)
• San Francisco Giants Clubhouse (5.4 miles)
• Starbucks (7.3 miles)
• Philz Coffee (7.3 miles)
• Coffeebar (7.4 miles)
• Starbucks (9.5 miles)

Restaurants

• McDonald's (2.9 miles)
• New England Lobster Market & Eatery (4 miles)
• In-N-Out Burger (4.2 miles)
• In-N-Out Burger (4.9 miles)
• Lark Creek Grill (5 miles)
• Yankee Pier (5.2 miles)
• Mustards (5.3 miles)