Care Indeed - San Mateo

Pros

• The caregivers from Care Indeed were punctual and very professional, providing excellent service.
• The overall experience with Care Indeed in San Mateo was positive, and the company is recommended to other families.
• A caring and loving caregiver was found for the reviewer’s mother, who brought kindness and humor to her daily life.
• The caregiver made a significant difference during a difficult time, ensuring the mother's well-being and comfort.
• The reviewer expressed gratitude for having found someone who genuinely cares about their mother's feelings and happiness.

Cons

• The caregivers do not consistently show up for their designated shifts, leading to frustration for the family.
• There is a lack of management oversight, allowing caregivers to operate without accountability.
• Caregivers have been known to suggest that families find alternative care if they are dissatisfied with their services.
• Promises made by the company regarding caregiver availability were not fulfilled, resulting in disappointment.
• Inconsistency in care is particularly challenging for patients with dementia, as noted by the reviewer about their mother.
• Despite assurances from ownership about improving caregiver reliability, issues persist without resolution.
• Families are left feeling unsupported and unappreciated despite giving ample notice for care needs.

Review

In recent experiences with Care Indeed in San Mateo, clients have expressed a range of feelings about the quality of care provided to their loved ones, particularly those dealing with significant health challenges. For one individual recovering from surgery, the initial assistance from caregivers appeared promising. After a friend was able to stay for 24 hours post-surgery, the support transitioned to professional caregivers who were punctual and displayed professionalism in their duties. This positive beginning set an expectation that was not entirely met as time went on.

Despite some aspects of care being satisfactory, such as the regular trips to a Senior Center once a week for social engagement, concerns arose regarding caregiver reliability and management oversight. There appeared to be an ongoing problem with "no-shows," which led families to question whether the agency was effectively communicating and enforcing standards among its caregivers. Although owners promised improvements and addressed issues directly with staff, many clients felt these assurances did not yield tangible results. This inconsistency became especially troubling for families caring for elderly relatives suffering from dementia, where routine and stability are crucial.

Many clients expressed frustration over their unmet expectations regarding caregiver availability. Despite providing ample notice—sometimes up to two months—the agency frequently fell short when it came time to deliver consistent support. Those seeking assistance reported that caregivers often had conflicts or other commitments that hindered them from honoring their schedules. Families described a scenario where promises made by Care Indeed did not translate into reliable outcomes; caregivers would express a lack of interest in hours offered or even suggest alternative agencies they were affiliated with on the side.

The autonomy that caregivers enjoyed within the organization raised eyebrows among family members who felt voiceless in managing the situation. Some reported feeling pressured by caregivers' attitudes suggesting they find replacements if they weren't satisfied—a sentiment revealing deeper issues at play within Care Indeed's management structure. The absence of accountability allowed caregivers to run operations more according to their whims rather than adhering strictly to patient needs and family expectations.

Conversely, there were instances where families found compassionate and dedicated caregivers who turned around challenging situations dramatically. One reviewer shared heartfelt sentiments about discovering an exceptional caregiver capable of establishing rapport with their almost 100-year-old mother diagnosed with dementia. Highlighting her kindness, humor, and genuine interest in making her client’s experience enjoyable brought comfort during difficult times. Such positive relationships underscored how impactful a devoted caregiver can be amid systemic struggles within the company's overall service delivery.

Ultimately, while positive experiences exist—especially when excellent caregivers are involved—the overarching issues surrounding management problems, inconsistent staffing practices, and communication failures significantly impacted client satisfaction levels at Care Indeed San Mateo. Several families concluded that they would advise others against engaging this service based on their experiences marred by mismanagement despite pockets of success found through individual caregiving connections. As such cases highlight both triumphs and shortcomings within home care services, it serves as a reminder for prospective clients to thoroughly vet care providers before making commitments during vulnerable periods in life.

Located in San Mateo, California, this neighborhood offers a convenient and accessible location with several hospitals nearby, including Mills-Peninsula and Sequoia Hospital. There are also a variety of physicians' offices within a few miles, providing easy access to medical care. For recreation, parks like Central Park and Coyote Point County Park offer opportunities for outdoor activities. Transportation options are also plentiful with Hillsdale Station and Millbrae Caltrain Station nearby. In terms of dining options, there is a mix of casual eateries like McDonald's and upscale restaurants such as Lark Creek Grill. Overall, this area provides a balanced mix of healthcare services, transportation options, and recreational amenities for seniors looking to settle in San Mateo.

Hospitals

• Mills-Peninsula Radiology (0.1 miles)
• San Mateo Medical Center (2.8 miles)
• Mills-Peninsula Health Services (3.6 miles)
• A & C Convalescent Hospital (4.6 miles)
• Sequoia Hospital (7 miles)
• Kaiser Permanente Redwood City Medical Center (7.6 miles)

Physicians

• Bundy Opticians (0.2 miles)
• California Skin Institute (0.4 miles)
• Urology: San Carlos Center: Palo Alto Medical Foundation (5 miles)
• Redwood City Women's Health Center (7.1 miles)
• California Skin Institute (7.2 miles)
• Kaiser RWC Birch Building (7.7 miles)
• Coastside Clinic (9 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Parks

• Central Park (0.3 miles)
• Washington Park (1.5 miles)
• Coyote Point County Park (1.8 miles)
• Laurelwood Park (2.7 miles)
• Leo J Ryan Memorial Park (3.1 miles)
• Marlin Park (4.9 miles)
• Highlands Park (5.7 miles)

Theaters

• Cinepolis San Mateo (2.3 miles)

Transportation

• Hillsdale Station (2.4 miles)
• Millbrae Caltrain Station (4.1 miles)
• Boarding Area C (4.7 miles)
• Delta Sky Club (4.7 miles)
• Harvey Milk Terminal 1 (4.7 miles)
• TSA Security Checkpoint (4.7 miles)
• Boarding Area D (4.7 miles)

Cafes

• Starbucks (2.4 miles)
• San Francisco Giants Clubhouse (5.2 miles)
• Starbucks (7.6 miles)
• Philz Coffee (7.6 miles)
• Coffeebar (7.7 miles)
• Starbucks (9.7 miles)

Restaurants

• McDonald's (3.1 miles)
• New England Lobster Market & Eatery (3.7 miles)
• In-N-Out Burger (3.9 miles)
• Lark Creek Grill (4.7 miles)
• Yankee Pier (5 miles)
• Mustards (5.1 miles)
• In-N-Out Burger (5.2 miles)