Heart of Roseville Care Home Inc

Pros

• The staff at Roseville Care Center really care about their patients.
• The reviewers describe the staff as wonderful, friendly, and always ready to help.
• The facility is clean, and the staff are consistently described as kind, compassionate, and attentive.
• Jordan C., a daily CNA, is described as knowledgeable, kind, and always willing to help.
• Day shift CNA Elizabeth is efficient and treats patients with kindness and patience.
• The PT, OT, and Speech Therapists are outstanding at their jobs.
• The care team has been amazing in caring for residents and goes above and beyond to provide the best possible care with respect and dignity.

Cons

• The staff neglected to address the rash, leaving it untreated.
• They told caregivers to leave the rash alone and did not prescribe treatment.
• Night staff only offered a cold wet rag, not proper care for the rash.
• Staff shrugged off concerns and failed to provide timely assistance.
• Unprofessional conduct by staff included cursing and arguing in the hallway.
• A needed repositioning in bed was not provided promptly, risking discomfort.
• A nurse did not examine the rash for 13 hours after concerns were raised.
• The facility was described as disorganized with outdated front desk information.
• The care was described as horrible and not recommendable.
• The bathroom was filthy, with urine left in a cup.
• There were allegations of staff rummaging through a patient's purse.
• The facility had slow response to help lights, risking falls.

Review

The collection of reviews from Roseville Care Center presents a complex and often troubling picture of care experiences. On one hand, there are glowing testimonies about compassionate staff, clean facilities, and gentle, attentive care that make families feel reassured and residents feel respected. On the other hand, there are disturbing accounts of neglect, miscommunication, and unsafe conditions that raise serious questions about how concerns are triaged and how quickly problems are addressed. Taken together, the notes describe a facility where moments of excellence coexist with troubling gaps in care that can directly impact a resident's comfort, safety, and dignity.

One of the most alarming stories centers on a resident with a rash that covered his entire back from the waist up, accompanied by bruises. The night shift reportedly knew of the rash upon admission but did not treat it, advising merely to "leave it alone" and to escalate the concern to the morning shift. The resident woke several times asking to scratch his back and describing a burning sensation, and he was provided only a cold wet rag for relief. The staff reportedly warned that it could be scabies and cautioned the caregiver not to touch the rash, leaving the burden of care to a morning nurse. The caregiver found this sequence deeply concerning, noting that a rash of that size could not have developed overnight and that delaying treatment seemed inconsistent with basic medical ethics and patient comfort. The lapse appeared compounded by a lack of urgent escalation and by a sense that staff were discouraged from addressing issues that were perceived as outside routine duties.

Further troubling details emerged about repositioning and basic comfort during the night. The caregiver sought help lifting the resident in bed to improve comfort and positioning on a chair, but hallway nurses offered only a shrug and promised assistance later. The caregiver eventually used bed controls to adjust the resident, while a fellow staffer who came by brought little substantive help, even after repeated requests. When the caregiver spoke with several staff members about the rash and the resident's comfort, only one nurse showed some initiative the next morning, while others appeared to have ongoing disagreements or a culture of deferring responsibility. The overall impression was of a stressful, understaffed environment where resident needs could be missed or delayed, and where frontline caregivers felt unsupported in advocating for patient welfare.

The morning nurse's reaction amplified the concern. The caregiver reports that the nurse seemed shocked to be alerted to the issue and asked, almost defensively, whether the information had been communicated to the staff on duty. There was a troubling implication that home-care or external staff might be blamed for residents' needs not being met, suggesting a broader internal tension about responsibility and accountability. It was only after the caregiver turned the resident and physically demonstrated the rash that the nurse acknowledged the problem and promised cream - approximately 13 hours after the initial notice. The delay was hard to reconcile with expectations for prompt, compassionate care, especially given the resident's distress and discomfort.

Beyond the medical specifics, the experience underscored a broader malaise about the facility's internal dynamics and communication. The caregiver described feeling powerless and exhausted by a night shift that appeared overwhelmed or disengaged, and by a morning shift that did not seem to take ownership of problems unless forced to do so. The sentiment was that the culture did not consistently support proactive problem-solving or timely intervention, which left the resident vulnerable and the caregiver emotionally drained. This sense of organizational fragmentation extended to interactions with other staff members, including a trash-collector who offered minimal engagement, and colleagues whose attitudes and professionalism varied widely. The caregiver's closing reflection - that this level of response was not what one would expect in skilled nursing - captured a core frustration: the fear that family members could be left guessing about their loved ones' safety and comfort.

Amid these troubling accounts, there are numerous positive, affirming reviews that highlight another side of Roseville Care Center. Several reviewers describe the facility as clean, welcoming, and well-staffed, with staff who are consistently kind, responsive, and professional. Many express gratitude for staff who go "above and beyond" in supporting mobility, therapy, and daily routines. Specific names appear repeatedly in praise, including a CNA named Jordan C. who is described as knowledgeable, compassionate, and a joy to be around; a day shift nurse named Elizabeth who is efficient and patient-centered; and a robust PT/OT/Speech department whose therapists are characterized as outstanding. Families repeatedly note that nurses and CNAs are responsive to calls, maintain a patient-centered approach, and help residents maintain independence and dignity. In several reviews, families emphasize the relief of comfortable routines, good food, engaging activities, and a supportive environment that encourages patient participation in rehabilitation and daily life. Overall, the facility earns high marks for cleanliness, warmth, and the interpersonal warmth of many staff members.

Nevertheless, not all experiences align with the glowing testimonials. A particularly negative account describes a resident who felt violated and unsafe: a purse was allegedly searched during therapy, call lights were ignored, and there were delays in medication administration. The reviewer asserts that a nurse named Victoria on the night shift was particularly lacking in responsiveness, and they claim the facility attempted to extend the stay for insurance purposes rather than to meet the patient's medical needs. The reviewer paints a grim picture of a bathroom stained with urine in a cup, suggesting a broader pattern of neglect and insufficient attention to basic sanitation. This narrative contrasts sharply with the many positive experiences and suggests that for some residents, the day-to-day reality may be far less favorable than the facility's reputation would indicate.

Taken as a whole, the reviews reveal a facility with real strengths and real vulnerabilities. The strongest themes center on the importance of timely, compassionate care and consistent communication. When staff are proactive, collaborative, and attentive, residents and families report meaningful improvements in comfort, mobility, and mood. When care is delayed, miscommunicated, or poorly coordinated, residents experience distress, and caregivers feel overwhelmed and frustrated. The mix of praise and criticism suggests that Roseville Care Center can offer high-quality experiences, but it also has notable gaps that can undermine trust and safety if not addressed. Families evaluating this facility would be well served to consider both the heartfelt testimonials of positive experiences and the serious concerns raised by the more critical accounts, and to seek clarity about policies, staffing levels, and escalation procedures that govern medical and daily-care decisions. In all, the facility's reputation appears to hinge on whether its staff can consistently translate good intentions into timely, compassionate, and reliable care for every resident.

This part of Roseville, California offers a convenient and vibrant neighborhood for senior living. With several cafes, restaurants, pharmacies, parks, transportation options, physicians' offices, theaters, and hospitals within close proximity, residents have easy access to various amenities and services. The presence of popular chains like Dutch Bros Coffee, Starbucks, McDonald's, and Walgreens ensures that daily needs are met efficiently. Additionally, the abundance of parks and medical facilities such as Kaiser Permanente Hospital and Sutter Roseville Medical Center provide opportunities for outdoor recreation and quality healthcare services. Overall, this area is well-equipped to cater to the needs and preferences of seniors looking for a comfortable and accessible living environment.

Cafes

• Dutch Bros Coffee (0.2 miles)
• Starbucks (2.1 miles)
• Starbucks (4.2 miles)
• Dutch Bros Coffee (4.2 miles)
• Starbucks (4.4 miles)
• Starbucks (5.6 miles)

Restaurants

• McDonald's (0.3 miles)
• Roundhouse Deli (1.3 miles)
• Umi Sushi (2.3 miles)
• Wendy's (2.7 miles)
• Yard House (2.7 miles)
• Zocalo Fountains (2.7 miles)
• Eureka Roseville (2.7 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.6 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.7 miles)
• Safeway Food & Drug (2.8 miles)
• Walmart Pharmacy (2.8 miles)

Parks

• H. C. Elliott Park (1.4 miles)
• Robert L Doyle Park (1.8 miles)
• Diamond Oaks Park (2.1 miles)
• Veteran's Memorial Park (3.3 miles)
• Maidu Regional Park (3.5 miles)
• John L. Sullivan Park (3.8 miles)
• Harry Crabb Park (3.9 miles)

Transportation

• Roseville Amtrak (1.6 miles)

Physicians

• Mary Jammal MD (2.8 miles)
• Roseville Dermatology (3.2 miles)
• Sutter Medical Group Offices (3.3 miles)
• Roseville Internal Medicine (3.4 miles)
• Shirley S Koon, DO (3.7 miles)
• C. Eric Gage, M.D., FRCS (3.8 miles)
• MeeRa Chong, MD (3.8 miles)

Theaters

• Regal Ua Olympus Pointe (3.2 miles)
• Century Theatre (5.1 miles)

Hospitals

• Kaiser Permanente Hospital (3.5 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (3.5 miles)
• Kaiser Permanente Labor and Delivery (3.6 miles)
• Sutter Roseville Medical Center (3.7 miles)
• Sutter Roseville Outpatient I.V. Therapy (3.7 miles)