BrightStar Roseville

Pros

• The caregivers at the company did an amazing job caring for the reviewer's dad.
• The staff at the facility is friendly and accommodating.
• The facility is always clean when visitors come, creating a pleasant atmosphere for both residents and guests.
• The administrators, particularly Jennifer and Susan, are helpful and responsive to any concerns or issues.
• Despite some minor hiccups with scheduling and billing, overall, Bright Star is doing a good job providing care services.

Cons

• The inconsistent caregiver assignments were frustrating and inconvenient for the reviewer.
• The reviewer had a billing problem that needed to be corrected by the administration.
• The reviewer felt that having multiple caregivers rather than a consistent one could make it difficult to form a strong bond or attachment.
• While the staff at Bright Star is friendly and accommodating, there were multiple instances of caregivers not being able to show up due to car trouble or time off, which created some inconvenience for the reviewer.

Review

Bright Star is a home care agency in Roseville that has received positive feedback for their exceptional service. One satisfied customer expressed how impressed they were with the care provided to their father and stated that they would not hesitate to hire them again if needed for their mother. The convenience of having the office located in Roseville on N Sunrise allowed for easy access and frequent visits, ensuring that their loved ones were receiving the attention they required.

Another reviewer mentioned that Bright Star has been doing a good job so far. While they have not been with the agency for long, they have found the staff to be friendly and accommodating. It was noted that the facility is always clean during visits, creating a pleasant environment for both residents and visitors alike.

When it comes to services offered, one customer shared their experience of requesting light house cleaning and a primary caregiver. Although there were some changes in caregivers, including the primary caregiver taking time off and others facing car troubles, this did not hinder the overall satisfaction with Bright Star's services. The customer appreciated that each caregiver would inform them upon arrival and departure, providing reassurance regarding their loved one's well-being. Additionally, the administrators of Bright Star were deemed helpful, particularly Jennifer and Susan who stood out as excellent communicators.

The importance of having strong administration within an agency was highlighted by this particular customer as it ensures smooth operations even when there are challenges or issues with individual caregivers. Taking a break from using their services at present, the customer valued having some variety in caregivers rather than becoming too attached to one specific person. Bright Star's extensive pool of caregivers in the Roseville area was seen as a positive aspect by this reviewer.

Overall, Bright Star received high praise for their caregiving services from this particular customer who scored them a 5 out of 5 in terms of care perspective. They emphasized the need to separate caregivers from administration when evaluating an agency's performance. Although there was a billing problem, the administration promptly resolved it, showcasing their commitment to customer satisfaction.

Bright Star in Roseville has proven itself to be a reliable home care agency that provides excellent care for loved ones. With a friendly and accommodating staff, a clean facility, and efficient communication from administrators, customers can trust that their loved ones will be well-cared for. Despite minor issues with caregiver scheduling and billing, Bright Star's dedication to rectifying problems demonstrates their commitment to providing top-notch service.

This part of Roseville, California is a convenient and bustling area with various amenities to enhance your daily life. Within close proximity, you will find multiple pharmacies such as Rite Aid, Safeway Food & Drug, and Kaiser Pharmacy, ensuring easy access to medications and healthcare needs. There are also several dining options ranging from sushi at Umi Sushi to American cuisine at Paul Martin's American Grill. For medical care, there are reputable physicians like Mary Jammal MD and hospital facilities such as Kaiser Permanente Hospital and Sutter Roseville Medical Center nearby. Additionally, the neighborhood offers recreational opportunities with parks like Diamond Oaks Park and Maidu Regional Park for leisurely walks or outdoor activities. Overall, this area provides a comfortable and accommodating environment for senior living in Roseville.

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (1.1 miles)
• Safeway Food & Drug (1.1 miles)
• Kaiser Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)

Restaurants

• Umi Sushi (0.3 miles)
• Roundhouse Deli (0.9 miles)
• Chevy's Fresh Mex Restaurants (1 miles)
• In-N-Out Burger (1.1 miles)
• Paul Martin's American Grill (1.2 miles)
• My Thai Kitchen (1.2 miles)
• Zocalo Fountains (1.5 miles)

Physicians

• Mary Jammal MD (0.6 miles)
• Sutter Medical Group Offices (1.3 miles)
• Roseville Internal Medicine (1.4 miles)
• Naveen Mishra (1.6 miles)
• Caparas Maria J MD - Kaiser Permanente Medical Group-Maria Caparas (1.8 miles)
• Kaiser Permanente Department of Psychiatry (1.8 miles)
• Shirley S Koon, DO (1.9 miles)

Transportation

• Roseville Amtrak (0.7 miles)

Theaters

• Regal Ua Olympus Pointe (1.1 miles)
• SMG Rocklin (5.1 miles)

Hospitals

• Kaiser Permanente Hospital (1.3 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (1.3 miles)
• Kaiser Permanente Labor and Delivery (1.4 miles)
• Sutter Roseville Medical Center (1.8 miles)
• Sutter Roseville Outpatient I.V. Therapy (1.9 miles)

Parks

• Diamond Oaks Park (1.3 miles)
• Maidu Regional Park (1.4 miles)
• Harry Crabb Park (1.6 miles)
• Hillsborough Park (2.9 miles)
• Johnson-Springview Park (3.2 miles)
• H. C. Elliott Park (3.6 miles)
• Robert L Doyle Park (3.7 miles)

Cafes

• Starbucks (1.5 miles)
• Dutch Bros Coffee (2 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (4.4 miles)
• Starbucks (4.8 miles)