Serenity Care Home of Roseville LLC

Pros

• The staff at Roseville Care Center really care about their patients.
• Roseville Care Center took excellent care of my mother following a hospital stay.
• The nurses and CNAs are compassionate and on time.
• Day shift CNA Elizabeth is efficient and treats her patients with kindness and patience.
• The PT, OT, and Speech Therapists are outstanding at their jobs.
• The staff and care team have been amazing in caring for my mom.
• The care my mother received at Roseville Care Center was exceptional.
• The patients there seem happy and well cared for.
• The staff were helpful and friendly.
• Jordan C., a daily CNA, was kind, considerate, and always willing to help out.
• A 90-year-old family member raved about the food and the caregivers.

Cons

• The staff neglected to treat a rash that the resident arrived with and left it untreated.
• They instructed not to touch the rash because it could be scabies and gave only a cold wet rag for relief.
• The rash went unaddressed for about 13 hours after it was first reported.
• The night nurses shrugged off requests for help with repositioning, delaying comfort.
• An employee swore and complained about family members, showing unprofessional conduct.
• The morning nurse appeared surprised and did not promptly assess or treat the rash, delaying care.
• The facility allowed a resident's purse to be rummaged through while away from bed in therapy.
• There were major issues with responding to call lights; CNAs would turn off lights and RNs never came in.
• The bathroom was filthy, with urine left in a cup in the window sill.
• A patient believed there was fraudulent behavior to keep them longer for insurance money.
• Overall, the care and responsiveness were described as poor and insufficient.

Review

The collection of remarks about Roseville Care Center reveals a facility that inspires strong, often conflicting feelings. On one hand, there are numerous endorsements celebrating clean facilities, friendly and compassionate caregivers, and a sense that the place strives to treat residents with dignity. On the other hand, a substantial handful of reviews describe troubling experiences that raise serious questions about safety, responsiveness, and staff accountability. Taken together, the campus emerges as a setting where warm, positive interactions and genuine care coexist with moments of perceived neglect and disorganization.

Many reviewers highlight positive day-to-day experiences. They describe staff as helpful, courteous, and patient, with nurses, CNAs, and therapy teams repeatedly praised for their kindness and professionalism. Several accounts mention clean surroundings, easy-to-navigate directions to rooms, and an overall sense that the facility aims to keep residents engaged through activities and physical therapy. Individual staff members receive particular admiration: a CNA named Jordan C. is called "one-in-a-million" for his compassion and efficiency, while another reviewer lauds Elizabeth on the day shift for her efficiency and kindness. Therapists in physical, occupational, and speech therapy are commonly credited with high-quality work, contributing to an impression that, when functioning well, the center can deliver attentive, well-coordinated care.

But alongside these glowing testimonials there are repeated and serious cautions. A number of reviewers recount experiences of delayed or overlooked medical issues, with one patient experiencing a rash that quickly spread from back to neck and torso, accompanied by bruising. The reviewer describes a frightening progression - night after night of itching and begging for relief - only to have staff advise they "leave it alone," store-bought remedies like a cold wet rag, and a delay of roughly 13 hours before a nurse would inspect and address the rash. The account strongly suggests that the issue had potential medical implications and raises concerns about whether appropriate dermatologic treatment or even infection control measures were pursued promptly. The tone conveys frustration with frontline staff and leadership for not prioritizing what seemed to be a worsening condition.

Additional complaints focus on responsiveness and teamwork during a shift. A reviewer recounts trying to reposition a resident in bed to improve comfort and being told by hallway staff that help would come later, only to be left without timely assistance. There are mentions of a night-shift environment characterized by complaints and unprofessional behavior, including an employee who vented about others who "don't work there" while discussing care. The perception of a blame-free or disorganized workflow during critical moments - like repositioning or attending to a resident's needs - paints a picture of a facility where urgent tasks can get bogged down in hallway tensions or staffing gaps.

Safety and privacy concerns are also raised. One reviewer reports that a resident's personal belongings were accessed or disturbed, implying possible breaches of privacy and respect for resident property. Others describe delays in meeting basic needs tied to call lights and nurse availability, with a specific critique directed at night-shift RN Victoria. The sum of these accounts suggests a climate where some residents may experience inconsistent responses to calls for help, which can heighten anxiety and compromise safety.

Several reviews emphasize administrative and operational inconsistencies, from discharge timing and information accuracy to front-d desk communication and the handling of external care plans. One reviewer alleges a systemic misalignment - claims about discharge readiness being influenced by insurance considerations and a sense that administrative practices were pursuing financial motives rather than resident well-being. Another patient notes that visitors sometimes had difficulty obtaining up-to-date information about discharge status, contributing to frustration and a perception of poor coordination. Taken together, these comments suggest a spectrum of administrative challenges that can undermine confidence in the facility's overall reliability.

Despite the discord, the overarching message is that Roseville Care Center can offer meaningful, compassionate care when everything is functioning smoothly. Families repeatedly describe courteous interactions, clean environments, and programs that support mobility, nutrition, and social engagement. The praise directed at specific staff members - like Jordan C., Elizabeth, and the broader therapy teams - illustrates what well-executed care can look like in this setting. Yet the negative experiences - especially those involving medical delays, responsiveness issues, and questions about staff conduct - underscore the importance of ongoing attention to patient safety, inter-staff communication, and respectful, timely care.

For anyone considering Roseville Care Center, the reviews suggest a need for careful, personal due diligence. It would be prudent to observe how quickly staff respond to call lights, how medical concerns are triaged and treated, and how well the facility coordinates with home health or hospital providers when appropriate. Prospective families might also want to inquire about staff coverage during night shifts, the facility's infection control protocols, and the steps taken when concerns about resident comfort or safety are raised. In short, the center has the potential to be a warm, capable home for many residents, but real-world experiences - like those described here - underscore the necessity of vigilant oversight and direct, ongoing communication with administration and care teams.

Transportation

• Roseville Amtrak (0.2 miles)

Restaurants

• Roundhouse Deli (0.3 miles)
• Umi Sushi (0.9 miles)
• McDonald's (1.2 miles)
• Zocalo Fountains (1.5 miles)
• Yard House (1.5 miles)
• In-N-Out Burger (1.6 miles)
• BJ's Restaurant & Brewhouse (1.7 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (1.6 miles)
• Safeway Food & Drug (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Kaiser Pharmacy (2.2 miles)

Parks

• Diamond Oaks Park (1.1 miles)
• Maidu Regional Park (2.2 miles)
• Harry Crabb Park (2.4 miles)
• H. C. Elliott Park (2.8 miles)
• Robert L Doyle Park (2.8 miles)
• Johnson-Springview Park (3.4 miles)
• Hillsborough Park (3.7 miles)

Cafes

• Dutch Bros Coffee (1.2 miles)
• Starbucks (1.5 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (4 miles)
• Starbucks (4 miles)
• Starbucks (4.4 miles)
• Starbucks (5.2 miles)

Physicians

• Mary Jammal MD (1.4 miles)
• Sutter Medical Group Offices (1.9 miles)
• Roseville Internal Medicine (1.9 miles)
• Shirley S Koon, DO (2.3 miles)
• Naveen Mishra (2.4 miles)
• Gary A Smith MD (2.4 miles)
• C. Eric Gage, M.D., FRCS (2.4 miles)

Theaters

• Regal Ua Olympus Pointe (1.7 miles)

Hospitals

• Kaiser Permanente Hospital (2.1 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (2.1 miles)
• Kaiser Permanente Labor and Delivery (2.2 miles)
• Sutter Roseville Medical Center (2.3 miles)
• Sutter Roseville Outpatient I.V. Therapy (2.3 miles)