Serenity Care Home of Roseville LLC

Pros

• The staff at Roseville Care Center really care about their patients.
• The facility is clean, pleasant, and easy to navigate.
• The nurses, CNAs, and therapists are kind, attentive, and professional.
• The care team goes above and beyond to provide the best possible care with dignity.
• Residents and families report that the staff are friendly, helpful, and responsive.
• Physical therapy, occupational therapy, and speech therapy are top notch.
• The care center provides great communication, with clear updates about loved ones.
• The food and activities, along with a welcoming environment, contribute to a positive experience.
• The facility is described as wonderful, amazing, and a great place for loved ones.
• The front desk and administrative staff are helpful and courteous.
• The facility allows pet visits, boosting morale and comfort for residents.
• Families express gratitude for kindness, compassion, and consistent care.

Cons

• They observed a rash and bruises on the resident that were left untreated for hours.
• Staff told the caregiver to “leave it alone” and would only escalate the issue to the morning shift.
• They were given a cold wet rag and told not to touch the rash because it could be scabies.
• The nurses in the hallway shrugged off requests for help with repositioning and did not come to assist.
• A staff member remarked that the resident would “slip back down again,” showing a lack of concern for comfort.
• The facility was described as dismal, with unrecognizable food and overworked CNAs who had little time for patients.
• They would not recommend leaving a family member there.
• A reviewer reported that staff went through a resident’s purse, ignored call lights, and delayed medications, reflecting serious care issues.

Review

Serenity Care Home of Roseville is best suited for families seeking a rehab-forward skilled nursing environment where consistently compassionate, hands-on staff and a clean, welcoming setting translate into reliable daily care. The community tends to attract residents who benefit from regular physical therapy, structured activities, and attentive assistance with meals, mobility, and personal needs. In practice, families report staff who smile, listen, and make an effort to keep loved ones engaged, with many praising therapists, CNAs, and front-desk teams for their positive, patient-centered approach. The setting supports meaningful routines, exercise, piano and activities, and timely meals, that help residents maintain dignity and momentum during recovery or long-term care.

Nonetheless, several explicit cautions warrant serious consideration. A number of reviews describe instability in care delivery and uneven supervision, particularly during night shifts, with accounts of delayed assistance and incomplete response to urgent needs. Some families recount alarming episodes, including a serious skin issue that went unaddressed for hours and questions about accountability when concerns were raised about staff responsiveness. Complaints about administrative communication, billing practices, and even instances of privacy concerns, such as belongings being misplaced or mishandled, underscore the possibility of frustrating, non-linear experiences. These warnings matter for families prioritizing consistently proactive oversight and transparent operations.

The strongest positives center on the people delivering care and the facility’s rehabilitative emphasis. Many residents and visitors highlight a culture of kindness, respect, and genuine engagement from nurses, CNAs, and therapists. Notable names emerge in reviews for consistent, thoughtful care, elements that translate into better motivation for patients undergoing PT/OT or needing skilled nursing after surgery. Cleanliness, pleasant common areas, approachable front-desk staff, and a responsive atmosphere for family calls contribute to a sense of safety and reassurance. Food quality, while variably mentioned, is generally adequate, and the facility’s odor and cleanliness frequently receive praise, reinforcing a comfortable atmosphere for daily life.

Where the experience becomes more variable is in day-to-day consistency and operational reliability. Several reviews contrast high-touch, attentive care with complaints of overwhelmed staff, slow med delivery, or sporadic engagement from physicians or administration. Some families express gratitude for therapy teams and caregivers while noting that staffing pressures limit the pace or extent of rehabilitation, potentially impeding progress toward independence. A handful of reviews describe outdated furnishings or environmental negatives, such as heat or noise issues, which can affect comfort. Taken together, Serenity Care Center Roseville shows a care team capable of exceptional, person-centered support, but the degree of consistency across shifts and departments can be uneven.

For decision-makers, the practical path forward is to probe concrete systems behind the care story. Inquiries should focus on nurse-to-patient ratios by shift, average response times for call lights, and the process for escalating medical concerns or skin issues. Request recent audit or Quality Assurance data, review Infection Control and medication administration workflows, and ask to meet the rehabilitation team to gauge commitment to progress milestones. It is also prudent to review billing practices, patient belongings handling, and complaint resolution history, ensuring transparent expectations about financial and administrative oversight. Finally, arrange multiple visits, different times and days, to observe how care evolves in real time and to speak with current residents or family members about daily rhythms.

Overall, Serenity Care Home of Roseville presents a pragmatic option for families prioritizing robust rehabilitation services and a warm, caregiver-driven environment. It is less ideal for those who require unwavering, uniformly high staffing levels, perfectly predictable response times, and consistently streamlined administrative processes. The community’s strengths, compassionate staff, active therapy, and a generally clean, welcoming setting, can meaningfully support recovery and ongoing needs. Yet the documented variances in care delivery and operational gaps mean serious due diligence is essential. Prospective families should tour with a prepared checklist, interview multiple staff across shifts, and demand concrete answers before finalizing placement.

Transportation

• Roseville Amtrak (0.2 miles)

Restaurants

• Roundhouse Deli (0.3 miles)
• Umi Sushi (0.9 miles)
• McDonald's (1.2 miles)
• Zocalo Fountains (1.5 miles)
• Yard House (1.5 miles)
• In-N-Out Burger (1.6 miles)
• BJ's Restaurant & Brewhouse (1.7 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (1.6 miles)
• Safeway Food & Drug (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Kaiser Pharmacy (2.2 miles)

Parks

• Diamond Oaks Park (1.1 miles)
• Maidu Regional Park (2.2 miles)
• Harry Crabb Park (2.4 miles)
• H. C. Elliott Park (2.8 miles)
• Robert L Doyle Park (2.8 miles)
• Johnson-Springview Park (3.4 miles)
• Hillsborough Park (3.7 miles)

Cafes

• Dutch Bros Coffee (1.2 miles)
• Starbucks (1.5 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (4 miles)
• Starbucks (4 miles)
• Starbucks (4.4 miles)
• Starbucks (5.2 miles)

Physicians

• Mary Jammal MD (1.4 miles)
• Sutter Medical Group Offices (1.9 miles)
• Roseville Internal Medicine (1.9 miles)
• Shirley S Koon, DO (2.3 miles)
• Naveen Mishra (2.4 miles)
• Gary A Smith MD (2.4 miles)
• C. Eric Gage, M.D., FRCS (2.4 miles)

Theaters

• Regal Ua Olympus Pointe (1.7 miles)

Hospitals

• Kaiser Permanente Hospital (2.1 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (2.1 miles)
• Kaiser Permanente Labor and Delivery (2.2 miles)
• Sutter Roseville Medical Center (2.3 miles)
• Sutter Roseville Outpatient I.V. Therapy (2.3 miles)