Zelzah Home Care in Reseda, CA

Pros

• The staff at Woodland Care Center is amazing and caring, from the receptionist to the CNAs and RNs.
• The rehab team is excellent, and the nurses are caring, doing their best to accommodate residents' needs.
• The care at Woodland Care Center is exceptional, with compassionate and professional staff and a welcoming atmosphere.
• The front desk staff are friendly and helpful, contributing to a positive experience for families and visitors.
• The facility is lovely and clean, with a caring staff that treats residents with respect.
• Families praise the staff for going above and beyond to make life comfortable for residents.

Cons

• The facility was described as terribly run down, with staff who were extremely lazy, rude, and uncaring.
• One had to constantly hound the staff to take care of the person left there.
• The cups were filthy with white residue.
• The food was terrible, and staff refused to change the diet, causing the resident to waste away.
• The resident arrived dehydrated and malnourished when they were finally removed.
• The reviewer would give negative stars if possible.
• If a resident cannot move, they would waste away and be left in soiled diapers for hours, causing bed sores.
• No meds were provided, and there were awful smells of smoke and urine.
• The reviewer warned that the place felt like a concentration camp and should not be used.
• Caregivers and managers were dishonest and incompetent; the facility should be shut down.
• The staff were understaffed, uncommunicative, and failed to communicate properly with families.
• The call lights were not answered for long periods, and meals or assistance were slow.

Review

Zelzah Home Care in Reseda is best suited for families seeking a brief, rehabilitation-focused stay for a relatively independent senior who can be actively supervised by loved ones or a trusted caregiver. The reviews consistently show that when a resident can advocate, monitor care, and participate in daily routines, there is a potential for meaningful rehab outcomes. However, for long-term, custodial care - or for residents with mobility challenges, cognitive needs, or fragile health - the facility does not emerge as a dependable option. In short, this community should be considered primarily as a transitional rehab site rather than a trusted, ongoing home for a vulnerable elder.

Alternatives warrant serious consideration for anyone prioritizing consistent daily care, reliable communication, and clean, well-run environments. Prospective families should be cautious about long-term placement here if the resident requires steady medication management, prompt assistance with call buttons, regular meal service, and rigorous staff oversight. Those who value a warm front desk experience, clear care plans, and predictable responsiveness will likely find these expectations unmet based on the recurring complaints in the reviews. For residents with higher acuity, memory care needs, or a history of wandering, the facility's reported gaps can translate into real safety concerns.

The main positives - where they exist - tend to center on devotion by some staff and a functioning rehab-oriented team during certain shifts. Reviewers describe night-shift caregivers as particularly dedicated, going "far beyond" to improve day-to-day comfort, and a few accounts of successful rehab recoveries show that, with proper supervision, function can improve. These small, contingent strengths do not erase the pervasive downsides documented across many experiences: inconsistent medication administration, delayed or absent responses to call lights, and a pattern of understaffing that leaves residents waiting for basic needs. When weighed together, the benefits of a capable rehab team are often outweighed by the risks tied to staffing gaps and management instability.

On the flip side, the cons hit hard and repeatedly: rude or dismissive front-desk and call-bell handling, filthy or neglected consumer supplies, poor nutrition and dehydration concerns, and reports of weight loss or neglect in daily care. Several reviews describe rooms that feel rundown, odors that reflect sanitation lapses, and a culture in which family input is met with resistance or silence. Medication lapses, missed therapies, and disorganized discharge planning amplify the sense that this is not a facility reliably equipped for steady, long-term supervision. These patterns create a compelling case against extended stays, particularly for frail elders or those with complex medical regimens.

For families navigating a choice now, a practical checklist matters: insist on a current, signed care plan with detailed medication administration protocols; request real-time access to weekly therapy schedules; verify call-light response times with a benchmark (for example, under a defined number of minutes); tour the kitchen and dining area to assess meal quality and food safety; review recent state or insurer inspections, and ask for a remediation plan if deficiencies are found. Direct conversations with administration should cover staffing ratios on all shifts, turn-over rates, and how the facility handles acute changes in a resident's condition. If signs of ongoing disorganization appear during the tour, treat them as reliable predictors of future trouble.

Bottom line: Zelzah Home Care presents a high-variance care environment with enough legitimate rehab potential to tempt families who can maintain close oversight. For long-term residents who require dependable daily care, consistent medication management, and a clean, responsive setting, this community is a clear red flag. Alternatives with steadier staffing, better communication, and proven track records for nutrition, hygiene, and safety should be pursued first. If rehab is the explicit aim, pursue a tightly structured plan with defined milestones, a short-term horizon, and a concrete exit strategy to a higher-quality setting should progress stall.

This part of Reseda, California offers a convenient location with easy access to essential amenities such as pharmacies, cafes, restaurants, transportation options, parks, hospitals, places of worship, physicians, and theaters. The area is well-served by multiple CVS and Walgreens pharmacies for medication needs. There are also several cafes like Starbucks and Porto's Bakery & Cafe for socializing and enjoying a cup of coffee. A variety of dining options are available including In-N-Out Burger, Vinh Loi Tofu, and Brent's Delicatessen & Restaurant. For healthcare needs, there are nearby hospitals like Veterans Administration and Kaiser Permanente Emergency. Additionally, the area provides opportunities for leisure activities with parks such as Lake Balboa Park and Shadow Ranch Park. Overall, this part of Reseda offers a diverse range of services that cater to the needs of seniors looking for a comfortable living environment.

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)

Cafes

• Starbucks (1.1 miles)
• Porto's Bakery & Cafe (2.3 miles)
• Starbucks (2.5 miles)
• Starbucks (3.1 miles)
• Winnetka Bowl (3.3 miles)
• Starbucks (3.9 miles)
• Starbucks (5.1 miles)

Restaurants

• Vinh Loi Tofu (1.6 miles)
• In-N-Out Burger (1.7 miles)
• In-N-Out Burger (1.9 miles)
• La Corona Mexican Grill (2 miles)
• McDonald's (2.1 miles)
• Wendy's (2.2 miles)
• Brent's Delicatessen & Restaurant (2.2 miles)

Transportation

• Van Nuys Airport (VNY) (2.2 miles)
• Van Nuys FlyAway Bus Terminal to LAX (2.4 miles)

Parks

• Lake Balboa Park (2.6 miles)
• Encino Bike Path (2.6 miles)
• Parthenia Park (4.4 miles)
• Serrania Park (5.6 miles)
• Holleigh Bernson Memorial Park (5.7 miles)
• Shadow Ranch Park (5.8 miles)
• Chatsworth Park North (5.9 miles)

Hospitals

• Veterans Administration (2.9 miles)
• Rinaldi Convalescent Hospital (4.5 miles)
• Kaiser Permanente Emergency (5.3 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (5.5 miles)

Places of Worship

• Immanuel Bible Church (3.7 miles)

Physicians

• Southern California Orthopedic Institute (3.9 miles)
• Mid-Valley Comprehensive Health Center (4.3 miles)
• UCLA Health Woodland Hills (5.2 miles)
• Evan Bachner Evan J Bachner MD (6.2 miles)
• Center For Orthopaedic Specialists (6.2 miles)

Theaters

• AMC Porter Ranch 9 (4.8 miles)
• Regal Sherman Oaks Galleria (5.5 miles)