Independence Assistance Inc in Redlands, CA

Pros

• Andrew Ryan from Independence Assistance has the best attitude.
• Andrew was the best.
• Independence Assistance has dependable and caring caregivers.
• The staff is amazing and has stayed with the client's son to provide essential relief from full-time caregiving.
• The caregiver who came to the house was wonderful.
• They not only showed the clients' parents the respect they deserved but treated them more like family than employer.

Cons

• The company is unprofessional, inadequate, and lacks integrity.
• The owner is extremely rude and unprofessional.
• Scheduling is inconsistent, with different caregivers frequenting the same client and poor record-keeping.
• Billing is poorly managed, with ill-prepared invoices and payment disputes.
• They would not refer their worst enemy to this company.
• The operation is described as a horrible place, a hot mess, due to leadership mismanagement.

Review

Independence Assistance Inc. in Redlands, CA is best suited for families seeking deeply personalized, in-home caregiving with a strong emphasis on caregiver matching, continuity of support, and a family-like atmosphere. The model works particularly well for clients who want to avoid institutional living while still accessing dementia-aware care, assistance with daily activities, and respite for family caregivers. This agency shines when a client's needs are daily but manageable, and when the priority is a compassionate, human-centric approach rather than a highly scripted, one-size-fits-all program. Those who value relationships and long-term familiarity over rigid scheduling may find the strongest alignment here.

Pros consistently cited by families include genuinely caring, patient caregivers who engage in meaningful activities, support independence, and extend quality-of-life improvements across daily routines. Clients describe caregivers who cook, shop, provide companionship, and implement therapy or reading activities that keep loved ones mentally engaged. The office and coordinators receive kudos for responsiveness and coordination, with Andrew Ryan singled out for professionalism and warmth on calls. When a client needs help staying at home rather than moving to a facility, these relational strengths can translate into steadier daily life, less stress for families, and fewer hospital days, reinforcing the value of a home-based, person-centered model.

These strengths offset several common drawbacks by delivering tangible, everyday benefits. For families dealing with dementia or aging in place, the ability to tailor caregiving to the individual - matching caregivers to personalities, routines, and medical nuances - creates a stable anchor in a typically turbulent process. The sense of "being cared for like family" reported by many clients reduces caregiver burnout and helps families feel confident in the home environment. When the agency operates smoothly, the result is a reliable support system that can keep a loved one independent longer, with a level of dignity and attentiveness that is hard to achieve in larger, less flexible operations.

Yet, a significant thread in the feedback points to inconsistency and administrative friction. Several reviews describe irregular caregiver scheduling, frequent turnover, and mismatches between what families expect and what is delivered day to day. There are also repeated notes about billing confusion, late or misapplied charges, and communication gaps with management. These issues can undermine trust and interrupt continuity of care, making a trusted caregiver less predictable than anticipated. For families relying on precise scheduling and transparent, error-free invoicing, these patterns may raise legitimate concerns and invite comparison with other providers known for centralized scheduling and standardized billing.

The practical question becomes how to mitigate the risks while leveraging the strengths. The strongest approach is to establish a clear care plan early, insist on a primary caregiver with a defined back-up, and secure a written, detailed scheduling and billing policy before services begin. Request a single care coordinator or supervisor as the point person, with documented expectations for changes, substitutions, and emergency contingencies. Ask for references from families with similar needs, and demand a transparent, itemized invoice process with checks and balances. Inquire about guaranteed response times for scheduling changes and how disputes are resolved, so the family is not left navigating ambiguity during a crisis.

For decision-makers weighing options, Independence Assistance Inc. offers a compelling value proposition for those who prize caregiver compatibility and a home-like service culture, along with dementia-capable support and meaningful daily engagement. It is less ideal for those requiring unwavering predictability, ironclad process consistency, and flawless administrative execution in every interaction. The agency merits serious consideration for families who can articulate their needs, insist on formalized care plans, and are prepared to pilot the arrangement with clear milestones. Alternatives should be explored by households that demand relentless scheduling discipline, or that require a perfectly standardized billing experience from day one.

In the end, Independence Assistance Inc. stands as a practical, empathetic option for Redlands families navigating in-home care with a personalized touch. The strongest cases are built around clients who value long-term caregiver relationships, dementia-capable activity, and a supportive office team that genuinely strives to accommodate changing needs. Those who must have absolute consistency in staffing, structural administrative reliability, and seamless billing from the start should consider alternatives or proceed with heightened upfront safeguards. A measured, criteria-driven engagement - clear caregivers, a defined care plan, and a transparent billing framework - will determine how well this agency delivers on its promise of independence with dignity.

This area of Redlands, California offers a convenient and diverse range of amenities for seniors looking to settle in the neighborhood. With multiple physicians, pharmacies, and medical centers in close vicinity, residents have easy access to healthcare services. Additionally, there are various dining options, cafes, and a few theaters for entertainment and socializing. The presence of parks provides opportunities for outdoor activities and relaxation. Places of worship are also nearby for spiritual nourishment. For those who rely on public transportation, the San Bernardino Transit Center is within reach. Overall, this part of Redlands presents a well-rounded community with essential services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• In Your Best Interest Medical Clinic (0.5 miles)
• Clonch, Thomas J DDS: Thomas J Clonch, DDS (0.6 miles)
• Aesthetic Skin & Laser Medical Center: Steven E. Hodgkin, MD (1 miles)
• Mountain Vista Optical (1.1 miles)
• Beaver Medical Group (1.2 miles)
• Johnny Arruda, MD (1.2 miles)
• Garden Pediatrics (1.2 miles)

Restaurants

• Taco Bell (0.5 miles)
• Mr. Taco (0.8 miles)
• IHOP (0.9 miles)
• September’s Taproom & Eatery (1 miles)
• Aroi Mak Mak (1 miles)
• Eating Room (1.1 miles)
• Chick-Fil-A (1.1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Ascend Pharmaceuticals (1 miles)
• Lopez, Kristina - Beaver Medical Group (1.2 miles)
• Walgreens (1.8 miles)
• Caremark Rx (2.2 miles)
• Mountain View Pharmaceuticals (2.4 miles)

Cafes

• Stell Coffee & Tea Company (0.7 miles)
• Starbucks (1 miles)
• The Coffee Bean and Tea Leaf (1.1 miles)
• Starbucks (1.1 miles)
• Starbucks (1.4 miles)
• Panera Bread (1.7 miles)
• Starbucks (2.6 miles)

Theaters

• Studio Movie Grill (0.9 miles)
• Mountain Grove 16 (1.3 miles)
• Regal San Bernardino & RPX (6.5 miles)

Parks

• Brookside Park (0.9 miles)
• Leonard Bailey Park (1.9 miles)

Places of Worship

• Packinghouse Church (1.7 miles)
• The River Christian Reformed Church (2 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (2.1 miles)
• Crosswalk Church (2.4 miles)
• Trinity Church (3 miles)
• National Association of Seventh Day Adventist Dentists (3.7 miles)
• Azure Hills Seventh-Day Adventist Church (6.5 miles)

Hospitals

• Loma Linda Ambulatory Care Center (2.1 miles)
• Mountain View Surgery Center (2.2 miles)
• Jerry L Pettis Memorial (2.9 miles)

Transportation

• San Bernardino Transit Center (6.3 miles)