Independence Assistance Inc

Pros

• The caregiver that came out to the house was wonderful, helped with cooking and shopping, and went above and beyond.
• The set up of the service is fabulous, with caregivers available during the week and on weekends. The reviewer is very happy with the service and has no complaints.
• The reviewer is very pleased with the company and the caregiver.
• The agency owners were kind and friendly, providing a decent experience overall.
• The staff that has come in is very friendly and helpful with the reviewer's mother. They would recommend this agency to others.

Cons

• The company has unprofessional and inadequate management.
• The communication skills of the company are poor and do not meet client or caregiver standards.
• There were issues with the manager not properly explaining the terms of the service contract to the customer.
• The customer had difficulty getting out of the contract despite not receiving the necessary care.
• Some caregivers provided by the agency were not good at following instructions and did things their own way.
• The customer was not satisfied with the care givers provided by the agency and would not recommend it.
• There were instances where the customer had to remind caregivers about tasks they needed to do.
• The agency failed to provide a refund for unused services as promised, causing problems for the customer.

Review

In the world of home care agencies, there are bound to be varying opinions and experiences. This is certainly evident in the reviews of one particular company that has received mixed feedback from its clients. While some have expressed satisfaction with the service and caregivers provided, others have had less than positive encounters.

One reviewer portrays their experience with this company as abysmal. They criticize the unprofessionalism displayed by management and highlight a lack of integrity throughout the organization. According to them, communication skills are lacking both in relation to clients and caregivers. This negative assessment seems to stem from an overall sense of disappointment and frustration.

On the other hand, there are individuals who speak highly of their caregiver's performance. In fact, one reviewer goes so far as to describe their caregiver as wonderful. This individual was grateful for the assistance provided with cooking, shopping, and companionship. They were impressed by the caregiver's work ethic and willingness to go above and beyond.

However, not everything was smooth sailing for this reviewer. They express dissatisfaction with how the contract was handled by management. It appears that they felt excluded from the decision-making process when their father was asked to sign a contract without their full understanding or agreement. Despite raising concerns about inadequate care, they had difficulty terminating the contract.

In contrast, another client rates this home care agency highly, giving it a perfect score of 5 out of 5. Their experience has been nothing short of fabulous, thanks to the setup provided by this agency. With one caregiver assigned during weekdays and another on weekends, they are more than pleased with the service received.

Similarly, another satisfied client commends both the company and their caregiver for an overall positive experience. The level of satisfaction expressed here suggests that both parties went above and beyond expectations.

Unfortunately, not all clients share such positive sentiments about this agency's services. One person expresses dissatisfaction with their husband's comfort level around caregivers employed by this company. Additionally, they felt that the caregivers were not adept at following instructions and often disregarded their requests. Based on these experiences, they do not recommend this agency.

Another client's encounter with this home care agency is described as decent. While they had good care givers, there were instances where reminders were necessary to ensure tasks were completed. Despite these minor inconveniences, the agency owners are commended for their kindness and friendliness.

Lastly, a reviewer recounts a frustrating experience with this company. They were promised a refund for services not rendered due to scheduling conflicts, but have yet to receive it. These ongoing issues have made obtaining their refund a considerable challenge.

In conclusion, it is clear that opinions about this particular home care agency are divided. While some clients rave about the caregivers and service provided, others experienced dissatisfaction with management and encountered difficulties in resolving problems. It is crucial for potential clients to conduct thorough research and ask relevant questions when considering such services to ensure their needs are met effectively and efficiently.

This area of Redlands, California offers a convenient and diverse range of amenities for seniors looking to settle in the neighborhood. With multiple physicians, pharmacies, and medical centers in close vicinity, residents have easy access to healthcare services. Additionally, there are various dining options, cafes, and a few theaters for entertainment and socializing. The presence of parks provides opportunities for outdoor activities and relaxation. Places of worship are also nearby for spiritual nourishment. For those who rely on public transportation, the San Bernardino Transit Center is within reach. Overall, this part of Redlands presents a well-rounded community with essential services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• In Your Best Interest Medical Clinic (0.5 miles)
• Clonch, Thomas J DDS: Thomas J Clonch, DDS (0.6 miles)
• Aesthetic Skin & Laser Medical Center: Steven E. Hodgkin, MD (1 miles)
• Mountain Vista Optical (1.1 miles)
• Beaver Medical Group (1.2 miles)
• Johnny Arruda, MD (1.2 miles)
• Garden Pediatrics (1.2 miles)

Restaurants

• Taco Bell (0.5 miles)
• Mr. Taco (0.8 miles)
• IHOP (0.9 miles)
• September’s Taproom & Eatery (1 miles)
• Aroi Mak Mak (1 miles)
• Eating Room (1.1 miles)
• Chick-Fil-A (1.1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Ascend Pharmaceuticals (1 miles)
• Lopez, Kristina - Beaver Medical Group (1.2 miles)
• Walgreens (1.8 miles)
• Caremark Rx (2.2 miles)
• Mountain View Pharmaceuticals (2.4 miles)

Cafes

• Stell Coffee & Tea Company (0.7 miles)
• Starbucks (1 miles)
• The Coffee Bean and Tea Leaf (1.1 miles)
• Starbucks (1.1 miles)
• Starbucks (1.4 miles)
• Panera Bread (1.7 miles)
• Starbucks (2.6 miles)

Theaters

• Studio Movie Grill (0.9 miles)
• Mountain Grove 16 (1.3 miles)
• Regal San Bernardino & RPX (6.5 miles)

Parks

• Brookside Park (0.9 miles)
• Leonard Bailey Park (1.9 miles)

Places of Worship

• Packinghouse Church (1.7 miles)
• The River Christian Reformed Church (2 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (2.1 miles)
• Crosswalk Church (2.4 miles)
• Trinity Church (3 miles)
• National Association of Seventh Day Adventist Dentists (3.7 miles)
• Azure Hills Seventh-Day Adventist Church (6.5 miles)

Hospitals

• Loma Linda Ambulatory Care Center (2.1 miles)
• Mountain View Surgery Center (2.2 miles)
• Jerry L Pettis Memorial (2.9 miles)

Transportation

• San Bernardino Transit Center (6.3 miles)