ComForCare Home Care in Redlands, CA

Pros

• Comfort Keepers provides excellent and dependable service for loved ones.
• The compassion and professionalism of their team are remarkable.
• They help families stay on a life path of serving others with caring, supportive staff.
• The office staff are genuinely concerned and show care for caregivers, clients, and families.
• Their caregivers are excellent, with attention to detail and meaningful companionship.
• Mandy Hutton's professionalism and coordination greatly ease scheduling around therapy and recovery.
• They are dependable and helpful for errands, meals, companionship, and light housework.
• The team, including coordinators like Mandy and caregivers like Adam, motivates and gives families time for themselves.
• Mandy is an amazing coordinator and a valuable asset, making care coordination seamless.
• The organization is well-organized, family-friendly, with open communication and a positive, respectful culture.

Cons

• They describe a horrible and unprofessional experience when inquiring about care, noting loud noise and a preoccupied, hard-to-understand representative who offered little help.
• They claim the company did not honor agreements, sent inexperienced caregivers, charged excessive fees, paid caregivers poorly, and abandoned their parents during COVID, calling it a terrible experience.
• They suggest the company hires such staff to provide customer service, implying poor care for elderly customers.
• They indicate the initial caregiver match was not a good fit.
• They labeled the caregivers as "glorified babysitters" at best.

Review

Comfort Keepers of Redlands is best suited for families who want their loved one to stay at home with a dependable, relationship-driven caregiving team. This agency shines when a steady slate of compassionate caregivers can be scheduled around rehabilitation or medical appointments and when dementia care is part of the plan. Practical, day-to-day support - errands, meals, light housekeeping - paired with genuine companionship is where Comfort Keepers consistently delivers. The backbone is a capable care coordinator who keeps caregiver rotations smooth and responsive to changing needs, along with a culture that earns trust through tangible acts of reliability. For families confronting memory care transitions or hospice involvement, the ability to maintain familiar routines and steady caregiver-on-client connections makes a meaningful difference.

Not every situation will be a perfect fit, though. Alternatives should be considered for households that require unwavering contractual adherence, zero turnover in caregivers, or 24/7 coverage with a guaranteed primary team on site. A few reviewers flagged uneven experiences at intake and with communications, underscoring a potential gap between aspirational promises and day-to-day execution. Those who demand a strict, uniformly staffed model or who have had problematic introductions may find a different agency's process a better long-term fit. Additionally, families facing very high-acuity medical needs or who anticipate frequent, rapid caregiving plan changes may prefer options with broader nursing staffing or a more formalized escalation protocol.

The strongest positives center on the caregivers themselves and the local leadership that supports them. Stories repeatedly praise the attentiveness, kindness, and reliability of the caregiving staff, with specific appreciation for caregivers who can stay the course and build rapport over time. Mandy, the care coordinator, is frequently singled out as a critical asset for arranging shifts, coordinating with therapy schedules, and smoothing transitions when needs evolve. Reviewers describe caregivers as wonderful companions, capable of managing day-to-day tasks with care, while also providing meaningful presence that reduces family anxiety. The ability to coordinate with Hospice when necessary and to handle practical matters - driving, doctor visits, and meal prep - translates into real peace of mind for busy families.

On balance, these strengths offset most of the notable concerns when families enter with realistic expectations and a solid engagement plan. The positive experiences show a pattern: well-maired caregiver assignments, proactive scheduling, and responsive management that keeps plans adaptable. Where concerns arise - staff turnover, occasional miscommunications at the start, or deviations from initial agreements - they tend to be mitigated by clear, written care plans and an insistence on continuing oversight from the responsible coordinator or owner. In short, the model works best when there is a clearly defined care trajectory, a primary caregiver or small stable team, and proactive follow-through from the office.

For families weighing where Comfort Keepers fits, the verdict is practical and decision-friendly. This agency is a strong choice for those who want in-home support with a high-touch coordinator and dedicated caregivers who genuinely care for an aging parent or spouse. It is less suitable for households that require flawless, zero-variation staffing or that prioritize guaranteed 24/7 coverage from a fixed roster. Prospective clients should request a written care plan with defined primary caregivers, ask for reference checks from a spectrum of past clients, and confirm a concrete escalation path if needs change. A trial period or a staged ramp-up can help set trustworthy expectations and reveal how well the team integrates with medical providers.

Ultimately, Comfort Keepers of Redlands earns its keep by delivering dependable, compassionate in-home care that can extend a loved one's independence in familiar surroundings. The strong leadership, especially the care coordinators who translate care needs into real daily routines, makes a measurable difference in family life. When the relationship workflow is clear, and caregivers receive appropriate support and back-up, the gains - reduced caregiver burden, smoother transitions, and authentic companionship - are substantial. Families seeking stability, personalized attention, and hands-on coordination will find this agency a compelling option to explore, with the caveat to anchor arrangements in writing and to probe for a dependable, long-term caregiver plan from the outset.

This part of Redlands, California is a vibrant and convenient area with a variety of amenities nearby. There are several restaurants offering a range of cuisines, from fast food options like Taco Bell and Chick-Fil-A to more specialty eateries such as Aroi Mak Mak and September’s Taproom & Eatery. For medical needs, there are multiple pharmacies and physicians within close proximity, including CVS Pharmacy, Ascend Pharmaceuticals, and Clonch, Thomas J DDS. Residents can also enjoy leisure activities at theaters like Studio Movie Grill and Mountain Grove 16 or relax at cafes like Stell Coffee & Tea Company and Starbucks. Additionally, there are parks like Brookside Park for outdoor recreation and places of worship such as Packinghouse Church for spiritual support. The area also has hospitals like Loma Linda Ambulatory Care Center for healthcare services. Overall, this part of Redlands offers a convenient and diverse environment that may be suitable for senior living.

Restaurants

• Taco Bell (0.3 miles)
• Mr. Taco (0.7 miles)
• IHOP (0.8 miles)
• Chick-Fil-A (0.9 miles)
• September’s Taproom & Eatery (0.9 miles)
• Aroi Mak Mak (1 miles)
• Thai House Restaurant (1.1 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.9 miles)
• Ascend Pharmaceuticals (1 miles)
• Lopez, Kristina - Beaver Medical Group (1.3 miles)
• Walgreens (1.7 miles)
• Caremark Rx (2.2 miles)
• Mountain View Pharmaceuticals (2.5 miles)

Physicians

• Clonch, Thomas J DDS: Thomas J Clonch, DDS (0.7 miles)
• In Your Best Interest Medical Clinic (0.7 miles)
• Aesthetic Skin & Laser Medical Center: Steven E. Hodgkin, MD (1 miles)
• Mountain Vista Optical (1.1 miles)
• Benjamin Bradford MD (1.2 miles)
• Retinal Consultants Of Southern California (1.2 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (1.2 miles)

Theaters

• Studio Movie Grill (0.8 miles)
• Mountain Grove 16 (1.1 miles)
• Regal San Bernardino & RPX (6.4 miles)

Cafes

• Stell Coffee & Tea Company (0.9 miles)
• Starbucks (1 miles)
• Starbucks (1 miles)
• The Coffee Bean and Tea Leaf (1 miles)
• Starbucks (1.4 miles)
• Panera Bread (1.7 miles)
• Starbucks (2.7 miles)

Parks

• Brookside Park (1.1 miles)
• Leonard Bailey Park (2 miles)

Places of Worship

• Packinghouse Church (1.5 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (2 miles)
• The River Christian Reformed Church (2.1 miles)
• Crosswalk Church (2.4 miles)
• Trinity Church (3.1 miles)
• National Association of Seventh Day Adventist Dentists (3.8 miles)
• Azure Hills Seventh-Day Adventist Church (6.6 miles)

Hospitals

• Loma Linda Ambulatory Care Center (2.1 miles)
• Mountain View Surgery Center (2.2 miles)
• Jerry L Pettis Memorial (3 miles)

Transportation

• San Bernardino Transit Center (6.3 miles)