First Providence Home Health

Pros

• The reviewer found the service very helpful.
• The reviewer described the service as great.
• The reviewer thanked everyone for going above and beyond.

Cons

• The review describes the experience with Physical Therapist Josh as horrible.
• Josh called to schedule a PT visit two weeks after discharge, despite being informed by the surgeon that PT was no longer needed.
• The couple attempted to cancel, but Josh argued and raised his voice.
• The reviewer, who works in healthcare, could not believe how unprofessional Josh was.

Review

One account presents a generally positive view of the care team, highlighting a sense that the staff were very helpful and that the service exceeded expectations. The message expresses gratitude, noting that many people involved went above and beyond to support the patient and their family. It conveys appreciation for the overall experience and the impression that the team's efforts made a meaningful difference in care and coordination.

In this same voice of appreciation, the narrator describes a pattern of service that felt consistent and encouraging. The narrative suggests that the team was responsive, considerate, and dedicated to addressing needs as they arose. The tone points to a broader sense of satisfaction with the environment and the way care was delivered, implying that the positive elements of the experience left a lasting impression of attentiveness and professionalism across the board.

Yet, tucked into this broader positive assessment is a stark contrast - a single, troubling encounter with a Physical Therapist named Josh. This part of the account shifts from praise to concern, underscoring how one interaction can reshape the overall impression of a care team. The story sets up a clear dichotomy between the generally favorable service and a problematic moment that stood out due to its tone and conduct.

The sequence of events around the Josh incident begins after a spouse was discharged from the hospital following a hip replacement. Two weeks post-discharge, there was an order for physical therapy, and Josh called to arrange a visit. The family reflected on the timing and the medical advice they had already received, explaining that they had seen the surgeon and were informed that further PT services were no longer needed. They communicated that the scheduling was not appropriate at that point, and they proceeded to cancel the request.

What followed was described as a troubling disruption: Josh began to argue and raise his voice. This immediate shift in demeanor and the escalation of the conversation were marked as highly unprofessional. The narrator, who works in healthcare themselves, emphasized their disbelief at the behavior, highlighting a breach of the standard of conduct they expect from a professional in a caregiving role.

The reviewer's professional background adds weight to their reaction, framing the encounter as not only disappointing but also incomprehensible for someone who understands the stakes of patient communication and clinical boundaries. The memory of the encounter centers on a moment where a routine scheduling call devolved into a contentious exchange, undermining trust and casting a shadow over what had otherwise been experienced as cohesive, supportive care. The account makes clear that the seriousness of the unprofessional conduct stood in sharp contrast to the positive, collaborative atmosphere described elsewhere in the care story.

Taken together, the account paints a picture of care experiences that can be wonderfully positive and deeply troubling at the same time. The praise for the team's helpfulness and extended effort stands alongside a frank critique of one staff member's conduct, underscoring the essential balance in any care setting: effective, respectful communication and appropriate professional boundaries matter just as much as technical competence. The takeaway centers on the need for consistent, courteous engagement with patients and families, especially when plans change or medical recommendations shift.

Ultimately, the narrative invites reflection on how organizations can preserve trust even when patient needs evolve. It suggests that a robust, patient-centered approach requires not only capable clinicians but also mindful communication, empathetic listening, and adherence to professional standards across all team members. While the overall experience recorded here contains both warmth and warning, it serves as a reminder that every interaction contributes to the lasting impression of care - and that ongoing attention to tone, respect, and responsiveness can determine whether a good experience is remembered as such, or overshadowed by a single difficult moment.

This area of Palm Springs, California is a vibrant and convenient neighborhood, perfect for senior living. With several pharmacies, hospitals, physicians' offices, and a variety of restaurants and cafes within close proximity, residents have easy access to essential services and amenities. Additionally, there are entertainment options such as theaters and parks nearby for leisure activities. The Palm Springs International Airport is also conveniently located for ease of travel. Places of worship like Bloom In The Desert Ministries cater to spiritual needs. Overall, this neighborhood offers a well-rounded lifestyle with everything seniors may need for comfort and convenience.

Pharmacies

• Rite Aid (0.1 miles)
• The Medicine Shoppe (0.1 miles)
• CVS Pharmacy (0.5 miles)
• Community Pharmacy (0.6 miles)
• Rite Aid (1.1 miles)
• Walgreens (1.4 miles)
• Desert Hospital Outpatient Pharmacy (1.5 miles)

Physicians

• Desert Oral Surgery (0.1 miles)
• Desert Advanced Imaging (0.6 miles)
• Daniel Fast, MD (0.7 miles)
• West Dermatology Palm Springs (0.7 miles)
• Charles Gonzales MD (0.7 miles)
• Victory Physican (0.8 miles)
• Desert Medical Group (0.9 miles)

Hospitals

• Eisenhower Labtechniques Palm Springs (0.2 miles)
• DOHC Infusion Clinic (0.9 miles)
• Desert Regional Medical Center (1.4 miles)

Restaurants

• Panda Express (0.4 miles)
• Sherman's Deli and Bakery (0.9 miles)
• The Tropicale (1 miles)
• Blackbook (1 miles)
• Ruben and Ozzy's Oyster Bar (1 miles)
• Jus Chillin (1 miles)
• Oscar's Cafe & Bar (1.1 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks Reserve (1.1 miles)
• Palm Springs Koffi (1.2 miles)
• Starbucks (1.2 miles)
• Cafe La Jefa (1.2 miles)
• Ernest Coffee (1.5 miles)
• Starbucks (1.5 miles)

Theaters

• Regal Palm Springs (0.7 miles)

Parks

• Palm Springs Dog Park (0.9 miles)
• Ruth Hardy Park (1 miles)
• Demuth Park (1.8 miles)

Transportation

• Palm Springs International Airport (PSP) (1.2 miles)

Places of Worship

• Bloom In The Desert Ministries (1.5 miles)