Palm Springs Healthcare & Rehabilitation Center

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  • Interior

    A welcoming lobby area featuring a decorative flower arrangement and a reception desk.

  • Building

    Entrance to Palm Springs Healthcare and Rehabilitation Center.

  • Architecture

    A modern house entrance featuring a palm tree and landscaped front yard.

  • Bedroom

    A view of a hospital room displaying a bed and a television showing content.

  • Lighting

    A cozy and inviting lobby area featuring comfortable seating and decorative elements.

  • Hallway

    A clean and well-lit hallway in a hospital.

  • Healthcare

    A view down a hospital hallway, lined with patient rooms.

Palm Springs Healthcare & Rehabilitation Center

277 South Sunrise Way, Palm Springs, CA 92262

For more information about senior living options: (844) 490-3973

2.9 from 64 reviews
5 stars
27
4 stars
3
3 stars
1
2 stars
4
1 stars
29

Skilled Nursing Facility

Overall Review of Palm Springs Healthcare & Rehabilitation Center

Pros

  • pro The outpatient rehab facility is amazing.
  • pro The registry nurses and CNAs listen to patients and family members.
  • pro The facility is clean, smells great, and the staff are caring.
  • pro Maggie the social worker is a true godsend who genuinely cares about patients and families.
  • pro Denise the administrator is always available and helps with Medi-Cal.
  • pro Palm Springs Healthcare helped the patient walk again and found an assisted living placement.
  • pro The rehab team, Maggie, and Maya make the place amazing; care is top-notch and the facility is clean.

Cons

  • pro They describe the facility as the absolute worst in the valley, questioning its license, with the patient left alone in a "crap" room and staff reportedly laughing, leading to a 911 call and transfer to another facility.
  • pro They call it a terrible place to be.
  • pro They allege that speech, physical, range-of-motion, and respite therapies were withdrawn for weeks without informing the family.
  • pro They claim staff lied about providing therapies on multiple occasions.
  • pro They report a resident was left in bed without showers and that care was inconsistent and neglectful.
  • pro They state the facility smelled like urine, rooms were hot and crowded (two to a room), with old beds and no side rails, making it unsafe.
  • pro They say promises of private rooms were misleading and describe a bait-and-switch behavior by certain staff.
  • pro They describe management and staff as unprofessional and intend to report them.

Review

This Palm Springs area facility has drawn a wide range of experiences from its visitors, with some praising every facet of the care and atmosphere while others recount deeply troubling concerns. Across the board, patients and families frequently remark on the importance of compassionate interaction, effective therapy, and the overall environment. Several reviewers emphasize that the care team, especially the rehabilitation staff, can be incredibly attentive and patient, making a tangible difference in recovery and daily life. In several accounts, the atmosphere is described as clean and welcoming, with a sensory positive note - pleasant smells and well-kept common areas - that contribute to a hopeful tone for those navigating post-acute recovery.

A number of reviewers highlight specific individuals who stood out in a consistently positive way. The rehab team, particularly the therapists and the social work staff, is frequently cited as a source of strength. Maggie and Maya, in social services, are repeatedly singled out for their dedication, resourcefulness, and warmth. Denise, the administrator, is repeatedly thanked for being accessible and for helping families navigate complex processes like Medi-Cal and placement decisions. Several patients credit these team members with facilitating important steps - such as arranging equipment, guiding families through waiver programs, and locating appropriate next-step placements after discharge. For some, these staff members are the reason the facility feels like a supportive, almost family-like environment during a difficult chapter of health and recovery.

Other accounts celebrate long-term stability and a sense of belonging within the facility. A resident who has been there for six months claims the staff - Pam, Maggie, Maia, Patrick, Valerie, Matt, and Jennifer - go above and beyond in daily care, creating a feeling of being cared for rather than simply serviced. Another patient, who expressed gratitude for the care received over an extended stay, notes that the team's kindness makes the place feel like part of the family and that the care experience can be life-changing, especially during rehabilitation. In several reviews, the social workers are described as doing more than paperwork and scheduling; they're portrayed as partners in recovery who help patients and families navigate medical, logistical, and emotional needs.

Yet, alongside these positives, there is a substantial amount of strongly negative feedback that cannot be ignored. Some reviewers describe the facility as "the worst in the valley," recounting experiences of feeling abandoned, ignored, or unsafe shortly after arrival. One account details a frightening scenario in which a patient was left alone in a room for an extended period, prompting a 911 call and a transfer to another facility. The language used is blunt and distressing, with accusations of unprofessional behavior and a sense that patients are not being treated with the urgency or respect they deserve. These stories also include claims that staff were dismissive of questions and that basic needs - like help when calling for assistance - were not promptly met, leaving a patient feeling neglected and frightened.

There are also multiple narratives about inconsistent care and lapses that deeply worry families. Several reviewers report that therapies - such as speech, physical, or occupational therapy - were not delivered as promised or were withdrawn without timely notification, sometimes for weeks. There are troubling allegations about cleanliness and safety, including experiences of rooms that were not adequately cleaned, poor showering practices, and even the use of perceived inadequate bed baths. One account describes a patient developing contractures due to what the family believes was a failure to provide ongoing therapy and proper care. In a particularly jarring post, a reviewer claims a care plan meeting revealed truths that had been hidden for months, prompting the decision to take further action with agencies and regulatory bodies. There are also mentions of miscommunication or misrepresentation in marketing, along with a claim about a "bait and switch" by a staff member regarding room arrangements.

Another layer of complexity arises from mixed experiences within the same facility. Some reviewers juxtapose their highly positive experiences with sharp criticisms of the same location, suggesting that care quality can vary by shift, unit, or staff availability. There are references to rooms being cramped - sometimes two to a room - and to environmental conditions like heat and inadequate air conditioning, which can compound families' stress during a stressful time. The presence of urine smells in certain areas, questions about meal quality, and concerns about how call buttons are monitored further illustrate the uneven picture described by different guests.

Taken together, the reviews paint a facility with real strengths and real weaknesses. On the strength side, many patients laud sincere compassion from therapy and social work teams, the accessibility and effectiveness of administrators and social workers, and the meaningful positive impact on mobility, independence, and placement after treatment. On the weakness side, there are persistent concerns about communication breakdowns, inconsistent delivery of therapies, safety and cleanliness issues, room arrangements, and experiences of neglect or perceived mistreatment. Some patients report experiences so divergent that they clearly reflect disparities in care across days or departments, underscoring the importance of proactive engagement with the care team, careful oversight, and open dialogue with administrators.

If you are considering this facility for yourself or a loved one, it may be wise to approach the process with a clear plan: request a detailed care plan and regular updates, confirm the schedule and availability of therapies, and discuss concerns upfront with the administrator and care team. Speak to multiple staff members across shifts to gauge consistency, and inquire about how changes in therapy or care plans are communicated. Reading a range of past reviews can provide useful context, but direct, in-person conversations and tours will offer the most accurate sense of whether the facility's strengths align with your family's needs and expectations.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Palm Springs International (1 miles away) Palm Springs International (1 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Palm Springs Healthcare & Rehabilitation Center is a premier assisted living community located in the beautiful city of Palm Springs, CA. Our center offers a wide range of amenities and services to ensure the comfort and well-being of our residents.

Our amenities include a beauty salon where residents can get their hair done or enjoy other personal grooming services. Each resident has access to cable or satellite TV in their fully furnished room. We provide community-operated transportation for those who need assistance getting around town, as well as transportation arrangements for non-medical needs such as shopping or social outings.

Residents can enjoy time in our computer center, gaming room, small library, or outdoor garden area. Delicious meals are served in our dining room with restaurant-style dining. Special dietary restrictions are accommodated to ensure everyone's needs are met. Our wellness center offers fitness programs and activities to promote mental and physical well-being.

At Palm Springs Healthcare & Rehabilitation Center, we offer personalized care services 24/7. Our trained staff can assist with activities of daily living such as bathing, dressing, and transfers. We have a mental wellness program in place to support the emotional health of our residents. Medication management is provided to ensure proper administration of medications.

Our community is conveniently located with numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters nearby. We also offer planned day trips and resident-run activities for added enjoyment and socialization.

Join us at Palm Springs Healthcare & Rehabilitation Center and experience exceptional care in an inviting and comfortable setting.

Nearby Places of Interest

Hospitals

  • Eisenhower Labtechniques Palm Springs (0.1 miles)
  • DOHC Infusion Clinic (1.1 miles)
  • Desert Regional Medical Center (1.5 miles)

Pharmacies

  • The Medicine Shoppe (0.1 miles)
  • Rite Aid (0.2 miles)
  • CVS Pharmacy (0.3 miles)
  • Community Pharmacy (0.4 miles)
  • Rite Aid (1 miles)
  • Walgreens (1.4 miles)
  • Desert Hospital Outpatient Pharmacy (1.6 miles)

Restaurants

  • Panda Express (0.2 miles)
  • Sherman's Deli and Bakery (0.8 miles)
  • Blackbook (0.9 miles)
  • Townie Bagels (0.9 miles)
  • Ruben and Ozzy's Oyster Bar (1 miles)
  • Rooster And The Pig (1 miles)
  • Fisherman's Market & Grill (1 miles)

Cafes

  • Starbucks (0.2 miles)
  • Starbucks (1 miles)
  • Starbucks Reserve (1.1 miles)
  • Palm Springs Koffi (1.3 miles)
  • Cafe La Jefa (1.4 miles)
  • Koffi Palm Springs (1.4 miles)
  • Ernest Coffee (1.6 miles)

Physicians

  • Desert Oral Surgery (0.3 miles)
  • Daniel Fast, MD (0.6 miles)
  • West Dermatology Palm Springs (0.7 miles)
  • Desert Advanced Imaging (0.7 miles)
  • Charles Gonzales MD (0.7 miles)
  • Victory Physican (0.7 miles)
  • Desert Medical Group (1.1 miles)

Theaters

  • Regal Palm Springs (0.7 miles)

Parks

  • Palm Springs Dog Park (0.9 miles)
  • Ruth Hardy Park (1.2 miles)
  • Demuth Park (1.7 miles)

Transportation

  • Palm Springs International Airport (PSP) (1.3 miles)

Places of Worship

  • Bloom In The Desert Ministries (1.4 miles)

Frequently Asked Questions

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